Contacting Customer Support Sample Clauses

Contacting Customer Support. End User Support is initiated through a customer support contact via telephone or e-mail. The following information can be used to initiate the support process:
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Contacting Customer Support. If you are unable to resolve an issue or question in relation to the Totara Enterprise Edition using the self-help resources described in clause 5, or, if applicable, any of the Designated Contacts may contact one of our customer support representatives for Second-level Support to receive support in accordance with your Support Plan. The online support portal is located at https:/ xxxx.xxxxxxxx.xxx.xx. You acknowledge that: i. we will provide support only in the English language and only to the Designated Contacts; ii. any communication between the Designated Contacts and a customer support representative must be in English; and iii. we will not provide support to any person other than the Designated Contacts.
Sample 1
Contacting Customer Support. If the Customer is unable to resolve an issue or question in relation to the Application using the self-help resources, the Designated Contacts may contact one of Synergy Learning’s support representatives for Second-level Support to receive support in accordance with your Support subscription as detailed in Schedule 1. 1.6.1 Synergy Learning will provide support only in the English language and only to the Designated Contacts; 1.6.2 any communication between the Designated Contacts and a support representative must be in English; and 1.6.3 Synergy Learning will not provide support to end users of the Application or to any person other than the Designated Contacts.
Sample 1
Contacting Customer Support. 8.1 The following methods of Customer helpdesk support are available when using the Software: (a) An online help module. (b) Telephone support during Standard Working Hours. (c) E-mail to xxxxxxxx@xxxxxxxxxx.xxx during Standard Working Hours.
Sample 1
Contacting Customer Support. 8.1. The following methods of Customer helpdesk support are available when using the Software: 8.1.1. An online help module.
Sample 1

Related to Contacting Customer Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Support and Closing A. Agent shall provide support to Referred Client in their evaluation and negotiation for the purchase or sale of real estate in addition to the following duties: i. Provide Referred Client with qualified local vendor sources to facilitate the sale; ii. Assist Referred Client throughout the transaction, acting within applicable standards of care at all times; iii. Use professional knowledge and skills to negotiate for Referred Client purchase or sale of property; iv. Agent agrees to at all times fully comply with all laws, statutes, ordinances, rules, regulations, and orders applicable to this Agreement. B. Agent shall provide XXXX.xxx with the contact information for the Title Officer, Xxxxxx Officer and/or Closing Agent within 48 hours of an offer being accepted. Agent shall deliver this information via email to xxxxxxxxxxxx@xxxx.xxx RECIPIENT BROKER: XXXX.XXX: C. Agent shall deliver or coordinate with the Title, Escrow or Closing Agent to deliver to XXXX.xxx a copy of the Closing Statement within 48 hours of Closing. Agent will confirm Closing and coordinate the payment of Referral Fees to XXXX.xxx by the Closing Agent at Closing. Closing updates shall be reported by Agent to XXXX.xxx via email to xxxxxxxxxxxx@xxxx.xxx.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

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