End User Support definition

End User Support means Riverbed’s then-current generally available end user maintenance and support services, as more fully described at xxx.xxxxxxxx.xxx/xxxxxxxxxxxxxxxxxxxxxxxxx; however, this agreement and the above support description shall not apply to any services, including Xxxxx 0 or Level 2 support on Products, delivered by an Authorized Distributor. “Professional Services” has the meaning set forth at xxx.xxxxxxxx.xxx/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx and are subject to the additional terms set forth therein, as may be updated by Riverbed from time to time. “Services” means End User Support and Professional Services. THIS IS NOT A GENERAL APPOINTMENT OF RESELLER AS AN AUTHORIZED RESELLER OF RIVERBED, BUT IS LIMITED ONLY TO THE SPECIFIC RIVERBED PRODUCTS AND SERVICES PURCHASED BY RESELLER FROM THE AUTHORIZED DISTRIBUTOR AS AUTHORIZED BY RIVERBED ON A ONE-TIME BASIS FOR RESALE TO THE NAMED END USER.
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End User Support means Riverbed’s currently generally available End User maintenance and support services listed on the Quote, as more fully described at xxx.xxxxxxxx.xxx/xxxxxxxxxxxxxxxxxxxxxxxxx. “Services” means End User Support. THIS IS NOT A GENERAL APPOINTMENT OF RESELLER AS AN AUTHORIZED RESELLER OF RIVERBED, BUT IS LIMITED ONLY TO THE SPECIFIC RIVERBED PRODUCTS AND SERVICES PURCHASED BY RESELLER REFERENCED IN THE QUOTE AS AUTHORIZED BY RIVERBED ON A ONE-TIME BASIS FOR RESALE TO THE NAMED END USER.
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End User Support means services pertaining to educational enquiries on usage of the Software Services, training and enquiries pertaining to the configuration of the Software Services.
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Examples of End User Support in a sentence

  • Maintenance services for Cloud Services are subject to the terms and conditions of this Agreement, including, without limitation, the End User Support Agreement and the applicable Support Description Document.

  • Additional End User Support may be available at additional negotiated fees.

  • The End User Support hours credit will expire one year after being issued.

  • For each Technical Support Gap, Client will be issued a 15 minute End User Support Services Credit.

  • UWS provides Standard UpKeep End User Support as outlined in Schedule 1 for the term of any Services purchased from an Order, provided at no additional cost.

  • In the event the Customer requests End User Support Services in excess of the Acceptable Use Levels such End User Support Services will be supplied at an additional cost to the Company (at the Supplier’s sole discretion).

  • Delivery of this service should be within at least one of the following service groups; 3a: End user services 3b: Operation management services 3c: Technical management 3d: Application and data management End User Services (3a) – suppliers of either of the following services End User Support An information and support management service to handle a Contracting Body’s internal or external queries and operational problems on technology related processes, policies, systems and usage.

  • If not available, the Parties will discuss alternate strategies and levels of End User Support.

  • Such services are instead classified as End User Support as detailed in Section 3 (End User Support) herein.

  • JapanJV will, through one or more third parties, provide End User Support in accordance with the standards set forth in Exhibit B to the extent available on commercially reasonable terms.


More Definitions of End User Support

End User Support means those support services Company to an End User, as described herein. for Licensed Products provided by or through
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End User Support means the remote support service offerings and provision of Updates provided by Legato to End-Users who have entered into a support agreement with Legato, and which can be sold directly by Legato or through Reseller.
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End User Support. Monthly Usage Reports (Access to) The Summary of End User Call Activity Report Purpose: The Summary of End User Call Activity Report will allow SSP/OASiS to review such items as:
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End User Support means those support services for the Combined Offering provided by or through Company to an End User, as described herein.
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End User Support means those support services for the Licensed Product provided by or through Company to an End User, as described herein.
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Related to End User Support

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • End-Use Customer means a person or entity in Delaware that purchases electrical energy at retail prices from a Retail Electricity Supplier.

  • End User means, in the event that the Services or Deliverables involve the use of any information systems, any and all UNICEF employees, consultants and other personnel and any other external users collaborating with UNICEF, in each case, authorized by UNICEF to access and use the Services and/or Deliverables.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Family support services means providing opportunities for

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • End Users means a Third Party residence or business that subscribes to Telecommunications Services provided by any of the Parties at retail. As used herein, the term “End User(s)” does not include any of the Parties to this Agreement with respect to any item or service obtained under this Agreement.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Hosting means the act of providing service and access to Client Content by the Internet.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • service supplier means any person that supplies a service;