Cultural and Linguistic Program. Contractor shall have a Cultural and Linguistic Services Program that incorporates the requirements of Title 22 CCR Section 53876. Contractor shall monitor, evaluate, and take effective action to address any needed improvement in the delivery of culturally and linguistically appropriate services. Contractor shall review and update their cultural and linguistic services consistent with the group needs assessment requirements stipulated below.
A. Written Description Contractor shall implement and maintain a written description of its Cultural and Linguistic Services Program, which shall include at minimum the following:
1) An organizational commitment to deliver culturally and linguistically appropriate health care services.
2) Goals and objectives.
3) A timetable for implementation and accomplishment of the goals and objectives.
4) An organizational chart showing the key staff persons with overall responsibility for cultural and linguistic services and activities. A narrative shall explain the chart and describe the oversight and direction to the Community Advisory Committee, provisions for support staff, and reporting relationships. Qualifications of staff, including appropriate education, experience and training shall also be described.
5) Standards and Performance requirements for the delivery of culturally and linguistically appropriate health care services.
B. Linguistic Capability of Employees Contractor shall assess, identify and track the linguistic capability of interpreters or bilingual employees and contracted staff (clinical and non- clinical).
Cultural and Linguistic Program. Contractor shall have a Cultural and Linguistic Services Program that incorporates the requirements of Title 22 CCR Section 53876. Contractor shall monitor, evaluate, and take effective action to address any needed improvement in the delivery of culturally and linguistically appropriate services. Contractor shall review and update their cultural and linguistic services consistent with the group needs assessment (GNA) requirements stipulated below.
A. Written Description Contractor shall implement and maintain a written description of its Cultural and Linguistic Services Program, which shall include at minimum the following:
1) An organizational commitment to deliver culturally and linguistically appropriate health care services.
2) Goals and objectives.
3) A timetable for implementation and accomplishment of the goals and objectives.
4) An organizational chart showing the key staff persons with overall responsibility for cultural and linguistic services and activities. A narrative shall explain the chart and describe the oversight and direction to the Community Advisory Committee, provisions for support staff, and reporting relationships. Qualifications of staff, including appropriate education, experience and training shall also be described.
5) Standards and Performance requirements for the delivery of culturally and linguistically appropriate health care services.
B. Linguistic Capability of Employees Contractor shall assess, identify and track the linguistic capability of interpreters or bilingual employees and contracted staff (clinical and non- clinical).
C. Group Needs Assessment (GNA) Contractor shall conduct a GNA, as specified below, to identify the health education and cultural and linguistic needs of its’ Members; and utilize the findings for continuous development and improvement of contractually required health education and cultural linguistic programs and services. Contractor must use multiple reliable data sources, methodologies, techniques, and tools to conduct the GNA.
1) Contractor shall conduct an initial GNA within 12 months from the commencement of operations within a Service Area and at least every five (5) years from the commencement of operations thereafter. For Contracts existing at the time this provision becomes effective, the next GNA will be required at a time within the five (5) year period from the effective date of this provision, to be determined by DHCS.
2) Contractor shall submit a GNA Summary Report to the DHCS within ...
Cultural and Linguistic Program. Contractor shall have a Cultural and Linguistic Services Program that monitors, evaluates, and takes effective action to address any needed improvement in the delivery of culturally and linguistically appropriate services. Contractor shall review and update their cultural and linguistic services consistent with the group needs assessment requirements stipulated below.
Cultural and Linguistic Program. Contractor shall have a Cultural and Linguistic Services Program that monitors, evaluates, and takes effective action to address any needed improvement in the delivery of culturally and linguistically appropriate services. Contractor shall review and update their cultural and linguistic services consistent with the group needs assessment (GNA) requirements stipulated below.
A. Written Description Contractor shall implement and maintain a written description of its Cultural and Linguistic Services Program, which shall include at minimum the following:
1) An organizational commitment to deliver culturally and linguistically appropriate health care services.
2) Goals and objectives.
3) A timetable for implementation and accomplishment of the goals and objectives.
4) An organizational chart showing the key staff persons with overall responsibility for cultural and linguistic services and activities. A narrative shall explain the chart and describe the oversight and direction to the Community Advisory Committee, provisions for support staff, and reporting relationships. Qualifications of staff, including appropriate education, experience and training shall also be described.
5) Standards and Performance requirements for the delivery of culturally and linguistically appropriate health care services.
B. Linguistic Capability of Employees Contractor shall assess, identify and track the linguistic capability of interpreters or bilingual employees and contracted staff (clinical and non- clinical).
C. Group Needs Assessment (GNA) Contractor shall ensure that the Health Education, Cultural and Linguistic GNA, as described in Exhibit A, Attachment 10, Provision 7A.3, includes identification of the cultural and linguistic needs of members including demographic profile, language preferences, need for language assistance in obtaining health care services and access to language translation services. Contractor shall demonstrate, upon request by the State, how the GNA findings and conclusions are utilized by Contractor to provide contractually required cultural and linguistic services for Members.
