Customer Behaviour / Harassment Clause Samples

Customer Behaviour / Harassment. An employee who witnesses or experiences a customer not observing the guidelines of safety, respect, or any other reasonable measure, shall report the matter to the Store Manager, Assistant Store Manager or their designate for immediate handling. Only the Store Manager, Assistant Store Manager or their designate may refuse the customer service or prohibit the customer from re- entering the place of work. Any incident involving refusal of service will be brought to the Health and Safety Committee for review and remedy.