Customer Complaint Log Clause Samples
The Customer Complaint Log clause requires the maintenance of a formal record of all complaints received from customers. This log typically includes details such as the date of the complaint, the nature of the issue, actions taken to resolve it, and the final outcome. By systematically documenting complaints, the clause ensures accountability and provides a clear process for tracking and addressing customer concerns, ultimately helping to improve service quality and resolve issues efficiently.
Customer Complaint Log. FRANCHISEE shall maintain a log of all calls received from customers directly or through the COUNTY. The log shall include the date when the call was received by the FRANCHISEE, customer name and address, purpose for the call, the time and date the call was received, the time and date the complaint was resolved, and a description of how each complaint was resolved. The log should specifically identify missed Collections and legitimate complaints. The COUNTY shall have 24-hour access to this data.
Customer Complaint Log. The Company does not keep a record of customer contacts about complaints it receives. Liberty Utilities personnel assert that information is recorded within individual customer account notes when follow-up action is required, but no written summary is kept of customer complaints. Commission Rule 4 CSR 240-13.040(5) states “A utility shall maintain records on its customers for at least two (2) years which contain all information concerning … (B) The number and general description of complaints registered with the utility; …” The availability of summary information about customer contacts is important for several reasons. A log of customer contacts would enable the Company to meet the Commission rule requirement for recording complaint information. The availability of documented customer contact information would enable Company management to evaluate why customers contact the Company, determine if any corrective measures could be taken to reduce customer contacts, and improve customer satisfaction. The availability of documentation regarding customer contacts would also help to show the Company’s responsiveness in addressing customer issues.
Customer Complaint Log. A call log listing complaints received from customers from the previous quarter.