Customer Questions and Complaints. The Client shall have the sole responsibility for responding to questions and complaints from the Client’s customers. Questions or complaints received by Patheon from the Client’s customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within 30 days from the date of request, Patheon shall provide the Client with all necessary information that will enable the Client to respond properly to questions or complaints relating to the Drug Product. Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Patheon Manufacturing Responsibilities, all costs incurred in respect of this Section 6.4 shall be borne by the Client.
Customer Questions and Complaints. The Client or its designated agent shall have the full responsibility for responding to questions and complaints from the Client's customers. Questions or complaints received by Patheon from the Client's customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within 10 days from the date of request, Patheon shall provide the Client with all necessary information that will enable the Client to respond properly to questions or complaints relating to the Products. Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Specifications and cGMPs, all costs incurred in respect of this Section 6.4 shall be borne by the Client.
Customer Questions and Complaints. The Client shall have the sole responsibility for responding to questions and complaints from the Client's customers. Questions or complaints received by Patheon from the Client's customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within ten (10) days from the date of request, Patheon shall provide the Client with all necessary information in Patheon’s possession or control that will enable the Client to respond properly to questions or complaints relating to the Product. If it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Specifications and cGMPs and any additional procedures agreed upon in writing by Patheon and the Client, or a breach of this Agreement by Patheon, all costs incurred in respect of this Section 6.4 shall be borne by Patheon. In all other circumstances, the Client shall bear the cost incurred with respect to this Section 6.4.
Customer Questions and Complaints. The Client shall have the sole responsibility for responding to questions and complaints from the Client’s customers. Questions or complaints received by Patheon from the Client’s customers shall be promptly referred to the Client. Patheon shall cooperate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, Patheon shall promptly provide the Client with all mutually agreed upon information that will enable the Client to respond properly to questions or complaints relating to the Products as provided in the Quality Agreement. Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing in accordance with ****.
Customer Questions and Complaints. AlgoRx shall have the sole responsibility for responding to questions and complaints relating to Gas Cylinders from AlgoRx Customers. Questions or complaints received by PowderJect from AlgoRx Customers relating to Gas Cylinders shall be promptly referred to AlgoRx. PowderJect shall cooperate and provide reasonable assistance to allow AlgoRx to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within ten (10) days from the date of AlgoRx's request, PowderJect shall provide AlgoRx with all information in its possession that will enable AlgoRx to respond properly to questions or complaints related to the Gas Cylinders supplied hereunder. Unless it is determined that the cause of any customer complaint resulted from Gas Cylinders supplied to AlgoRx that were not Manufactured in compliance with GMP or do not conform to the Gas Cylinder Specification, all costs arising out of handling AlgoRx Customer questions and complaints shall be borne by AlgoRx. If such complaint resulted from supply of Gas Cylinders to AlgoRx that were not Manufactured in compliance with GMP or do not conform to the Gas Cylinder Specification, PowderJect shall reimburse all related expenses incurred by AlgoRx.
Customer Questions and Complaints. Questions or complaints received by Athenex relating to the Product shall be referred to Ingenus no later than Seven (7) days after receipt. Ingenus shall process, investigate and respond to such said questions and complaints.
Customer Questions and Complaints. Client shall have the sole responsibility for responding to questions and complaints from Client’s customers and for handling customer returns of Product. Questions or complaints received by Halo from Client’s customers shall be promptly referred to Client in writing or by any reasonable means, including but not limited to Client’s Adverse Event Hotline at [*****] or as referenced in the Quality Agreement. Halo shall co-operate and provide such information as reasonably required to allow Client to determine the cause of, respond to, and resolve any customer questions and complaints. Unless it is determined that the cause of any customer complaint is Non-Compliant Services, all costs incurred by Halo under this Section 6.5 shall be borne by Client.
Customer Questions and Complaints. Conor shall have the sole responsibility for responding to questions and complaints relating to Conor Devices from Conor Customers. Questions or complaints received by Phytogen from Conor Customers relating to Conor Devices shall be promptly referred to Conor. Phytogen shall provide Conor reasonable technical assistance and cooperate as reasonably required to allow Conor to determine the cause of and resolve any customer questions and complaints. Such assistance shall include reasonable follow-up investigations, including testing. In addition, within [*] days from the date of Conor’s request, Phytogen shall provide Conor with all necessary information in its possession that will enable Conor to respond properly to questions or complaints related to Product supplied by Phytogen hereunder. All costs arising out of handling Conor Customer questions and complaints shall be borne by Conor. If such complaint resulted from Phytogen’s failure to manufacture the Products in compliance with GMP or other applicable laws or regulations or in conformance with the Product Specifications, or Phytogen’s handling or storage of the Product after its manufacture, and Conor did not handle the Product in any manner which altered or caused the Product to be defective or otherwise caused such failure, then Phytogen shall reimburse all related expenses incurred by Conor.
Customer Questions and Complaints. (a) RDS shall have the responsibility for responding to questions and complaints regarding the Device. Questions or complaints received by ANSYS shall be promptly referred to RDS. RDS shall provide ANSYS with reports summarizing such complaints and customer questions, as requested by ANSYS, but in no event shall RDS have to provide such reports more frequently than on a quarterly basis.
(b) Within a reasonable time from the date of this Agreement, but in no event later than the sixty (60) days prior to the scheduled date of the product launch by RDS of the Device, ANSYS shall provide RDS with all necessary information that will enable RDS to respond properly and promptly to questions or complaints relating to the Device. ANSYS shall use its best efforts to keep such information current.
(c) ANSYS shall provide RDS with such other assistance as RDS may need to investigate and respond to customer questions or complaints.
Customer Questions and Complaints. Sepracor shall have the sole responsibility for responding to questions and complaints from Sepracor’s customers. Questions or complaints received by Patheon from Sepracor’s customers shall be promptly referred to Sepracor. Patheon shall co-operate as reasonably required to allow Sepracor to determine the cause of and resolve any customer questions and complaints. Such co-operation shall include follow-up investigations, including testing. In addition, within [**] days from the date of request, Patheon shall provide Sepracor with all necessary information that will enable Sepracor to respond properly to questions or complaints relating to the Products. Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Patheon Manufacturing Responsibilities, all costs incurred in respect of this Section 6.3 shall be borne by Sepracor.
