Customer Replaceable Units and Whole Unit Replacement. If the Dell telephone technician determines that the defective unit is one that is easily disconnected and reconnected, such as keyboard, monitor, hard drives in portable computers, or any other component designed from time to time as a component that may be replaced by the customer, you may receive such component to install without a service technician arriving on-site. Also, if the Dell telephone technician determines that the System is one that should be replaced as a whole unit, a whole replacement unit may be sent directly to you. You are required to return the defective unit within ten (10) days. If the Dell telephone technician determines that the defective unit is one that is not easily disconnected and reconnected, you authorized the on-site technician to act as your service agent to deliver the replacement unit to you in person and to return the defective unit to Dell.
Customer Replaceable Units and Whole Unit Replacement. If the telephone technician determines that the defective unit is one that is easily disconnected and reconnected, such as a keyboard, monitor, hard drives in portable computers, or any other component designated from time to time as a component that may be replaced by the Customer, Customer may receive such component to install without a service technician arriving on site. Dell reserves the right to send Customer a whole identical or comparable replacement for the System. A whole replacement unit with a prepaid return mailing label for the defective return may be sent directly to Customer. Customer must relinquish the defective unit. If Customer does not return the defective unit within ten (10) days, Customer agrees to pay Dell for the replacement unit upon receipt of invoice. Failure to honor the invoice within ten (10) days after receipt will cause the cancellation of this Agreement and may result in other legal steps.
Customer Replaceable Units and Whole Unit Replacement. If the telephone technician determines that the defective component of the System is one that is easily disconnected and reconnected, such as a remote control, or any other component designated from time to time as a component that may be replaced by the customer, you may receive such component to install without a service technician arriving on site. Also, if the telephone technician determines that the defective unit is one that should be replaced as a whole unit, a whole replacement unit with a prepaid return mailing label for the defective return may be sent directly to you. You are required to return the defective unit within ten (10) days. If the telephone technician determines that the defective unit is one that is not easily disconnected and reconnected, you authorize QUALXSERV’s service technician to act on your behalf to deliver the replacement unit to you in person, deinstall the defective unit, install the replacement unit and to return the defective unit to Dell.
Customer Replaceable Units and Whole Unit Replacement. If the telephone technician determines that the defective unit is one that is easily disconnected and reconnected, such as an external printer cable, or any other component designated from time to time as a component that may be replaced by the Customer, you may receive such component to install without a service technician arriving on site. Also, if the telephone technician determines that the Printer is one that should be replaced as a whole unit, a whole replacement unit with a prepaid return mailing label for the defective return may be sent directly to you. You are required to return the defective unit within ten (10) days.
Customer Replaceable Units and Whole Unit Replacement. If the Dell telephone technician determines that the defective unit is one that is easily disconnected and reconnected, such as keyboard, monitor, hard drives in portable computers, or any other component designed from time to time as a component that may be replaced by the customer, you may receive such component to install without having to send your System/part to the repair centre. Also, if the Dell telephone technician determines that the System is one that should be replaced as a whole unit; a whole replacement unit may be sent directly to you. You are required to return the non- working/unused unit/warranty parts to Dell within ten (10) days. Dell, in effecting such replacement, is under no obligation to use Products or any parts thereof which are identical in all respects to the faulty Products. Unless local laws determine otherwise, Dell reserves the right to supply used or reconditioned parts or Products which are equivalent to new in functionality and appearance. Dell shall ensure that any Products or parts thereof used in replacement shall have substantially the same fittings and at least an equivalent specification to the faulty Products or parts thereof. Dell reserves the right to supply Products or parts thereof manufactured by whomsoever it shall, from time to time, deem appropriate.
Customer Replaceable Units and Whole Unit Replacement. If the telephone technician determines that the defective unit is one that is easily disconnected and reconnected, such as a keyboard, monitor, hard drives in portable computers, or any other component designated from time to time as a component that may be replaced by the Customer, Customer may receive such component to install without a service technician arriving on site. Dell reserves the right to send Customer a whole identical or comparable replacement for the Product. A whole replacement unit with a prepaid return mailing label for the defective return may be sent directly to Customer. Customer must relinquish the defective unit.
Customer Replaceable Units and Whole Unit Replacement. If the telephone technician determines that the defective equipment is equipment that is easily disconnected and reconnected, such as a monitor, hard drives in portable computers, or any other component designated from time to time as a component that may be replaced by the customer, you may receive such component to install yourself without a service technician arriving on site (referred to as a customer replaceable unit or “CRU”). Also, if the telephone technician determines that the defective equipment is equipment that should be replaced as a whole unit, a whole replacement unit with a prepaid return mailing label for the return of the defective equipment may be sent directly to you. You are required to return the defective equipment within five (5) calendar days or ServiceConnection will charge you for the replacement equipment. If the telephone technician determines that the defective equipment is one that is not easily disconnected and reconnected, you authorize ServiceConnection’s service technician to act as your service agent to deliver the replacement equipment to you in person and to return the defective equipment to ServiceConnection. Please refer to your Service Plan or Schedule I for specific hardware/software contract coverage and limitations. Repairs will be performed in the following manner. If any covered equipment requires service, one of our technicians will make an initial diagnosis of your problem and will attempt to help you resolve it by telephone. In most situations, this will be the fastest way to respond to problems with your covered equipment. If your problem can be resolved with a CRU (e.g., internal keyboards, memory, certain disk drives, certain CD-ROM drives, and other easily replaced parts that you are capable of replacing), we will ship these parts to you for replacement by you. You are responsible for packing the replaced CRU in the shipping container that contained the replacement part, affixing the shipping label to the package, and scheduling pick-up with the authorized courier listed on the shipping label for return to us within five (5) calendar days or ServiceConnection will charge you for the replacement equipment. If the required parts are available at the service center, we will attempt to repair and return the covered equipment to you within the time specified within your contract. If required parts are not available, return of your equipment may be delayed. Your signature will be required upon delivery when we...
Customer Replaceable Units and Whole Unit Replacement. If the telephone technician determines that the defective unit is one that is easily disconnected and reconnected, such as a keyboard, monitor, hard drives in portable computers, or any other component designated from time to time as a component that may be replaced by the customer, you may receive such component to install without a service technician arriving on site. Also, if the telephone technician determines that the System is one that should be replaced as a whole unit; a whole replacement unit with a prepaid return mailing label for the defective return may be sent directly to you. If a service technician delivers the replacement unit to you in person, you must relinquish the defective unit to the service technician. If you do not relinquish the defective unit to the service technician as required above, or if (in the event the replacement unit was not delivered in person by a service technician) the defective unit is not returned within ten (10) days, you agree to pay Dell for the replacement unit upon receipt of invoice. Failure to honor the invoice within ten (10) days after receipt will cause the cancellation of this Agreement and may result in other legal steps.
