Customer Responsiveness. For all monitoring Services, Customer will keep all Points of Contact information correct. All Points of Contact must be reachable so CBTS can report alarms, outages, emergencies, etc. CBTS will not be responsible for any actions taken or not taken as a result of Customer’s failure to respond.
Customer Responsiveness a) For each failure to initially respond to a Customer complaint within one (1) business day, and for each additional day in which the complaint is not addressed, which exceed five (5) annually: $150.00
b) For each failure to process Customer complaints as required by Exhibit “B,” which exceed five (5) annually: $150.00
c) For each failure to process a claim for damages within thirty (30) calendar days from the date submitted to Hauler: $100.00
d) For each additional thirty (30) day increment of time in which Hauler has failed to resolve a claim for damages within thirty (30) calendar days from the claim date: $100.00
e) For each failure to remove graffiti from Containers, or to replace with Containers bearing no graffiti, within two (2) business day of request from City or Customer: $50.00 per day
f) For each failure to repair or replace a damaged or missing Container within two (2) business days of request from City or Customer: $ 50.00 per day
Customer Responsiveness a. For each failure to initially respond to a Customer Complaint within one Business Day and for each additional day in which the Complaint is not addressed: $250.00
b. For each failure to process Customer Complaints as required by Article 4 herein: $250.00
c. For each failure to remove graffiti from Containers, or to replace with Containers bearing no graffiti, within one Business Day of request from City or Customers: $150.00
d. For each failure to process a claim for damages within 30 days from the date submitted to Company: $100.00
e. For each additional 30-day increment of time in which Company has failed to take good faith actions (in the sole judgment of City) to resolve a claim for damages within 30 days from the claim date: $100.00
Customer Responsiveness. Number of incidents by Customer. Average time for initial response. Number of tickets closed within 24 hours Percentage of tickets closed within 24 hours.
Customer Responsiveness. 1. For each failure to initially respond to a Customer complaint within one (1) business day: $75.00
2. For each failure to process Customer complaints to the City as required by this Agreement: $250.00
