Customer Service and Special Programming Task Fees Sample Clauses

Customer Service and Special Programming Task Fees. Customer will pay a time and expense rate for any Customer Service not provided herein and for any special programming tasks or requests for additional information. The current hourly rate is [*] [*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. A call is completed when some type of direct communication or hardware or software answer detection has been established between the originating person and the terminating location. Verification must be made that the receiving party or third party agrees to accept the charges for collect and third number billed calls. If automated technologies are used, the receiving party must positively acknowledge the acceptance of the call. In the case of person-to-person calls, the operator must verify that the receiving party is the person whom the originating party requested. For other direct dialed, automated calling card or operator assisted calls, the call will be considered, completed when the connection is verified by means of hardware or software detection as required by federal, state and local regulatory authorities. In those cases where Customer cannot determine the exact time the terminating person has gone “off hook” (beginning of communication with the originating party), and federal, state or local regulatory authorities do not require hardware or software answer detection, a call will be considered to be connected if the originating and receiving parties hold the connection for more than thirty-six (36) seconds. Customer agrees that the following maximum per-call charges apply: Domestic 0+ and 1+ [*] International 0+ and 1+ [*] Calls for four hundred eighty (480) minutes (8 hours) or more are not considered valid, completed calls and will not be billed regardless of the amount of charges. Calls to operators, customer announcements, busy signals or ringing will not be considered completed calls and will not be billed. [*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.
Sample 1
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