Customer Transition Sample Clauses
The Customer Transition clause outlines the procedures and responsibilities for transferring services, data, or operations from the current provider to the customer or a new provider at the end of a contract. It typically details the timeline, required cooperation, and the specific deliverables or support the outgoing provider must supply to ensure a smooth handover. This clause is essential for minimizing disruption to the customer's business operations and ensuring continuity during the transition period.
POPULAR SAMPLE Copied 12 times
Customer Transition a. At least 60 days prior to closing, CVEC will provide to PSNH sufficient data for PSNH to prepare its systems to receive CVEC customers including but not limited to service addresses, meter information, meter reading routes, circuit information, etc. The data to be transferred will be mutually agreed upon between CVEC and PSNH and described prior to closing in Exhibit 5.a. Such data will be transferred in a format and manner also to be described prior to closing in Exhibit 5.a.
b. On the closing date, CVEC will prepare a computer file in the format described in Exhibit 5.a that contains the specific customer data on all parties who are active CVEC customers. If a customer is enrolled in a CVEC program where PSNH offers an equivalent program, the file will contain sufficient information to allow PSNH to enroll the customer in the PSNH program on initiation of their PSNH account. Examples would be PSNH's Level Payment Program, the statewide Electric Assistance Program, LIHEAP, etc.
c. The CVEC customer meters will be read by PSNH (with assistance from CVPS if so requested) using CVPS-supplied hand-held meter reading recording devices on their regularly scheduled cycle meter read date after closing. Such hand-held meter reading recording devices shall be supplied by CVPS for such purpose at no charge to PSNH, and shall be returned, in good working condition, to CVPS as soon as commercially reasonable following use as contemplated herein. CVEC will prorate the difference between the meter reading obtained after the closing and the customer's prior meter reading based solely on the number of days during the reading period that occurred before and after the closing date. CVEC will on a daily basis transfer to PSNH in a format and method to be mutually agreed upon, the prorated meter reading which CVEC calculated attributable to the closing date and the reading obtained on the cycle read date. For customers with demand billing, CVEC and PSNH agree to use best efforts to obtain actual meter readings as of the day of closing. At least the 100 largest demand customers will be read on the closing date. For CVEC accounts that have interval metering, CVEC will transfer the detailed 15 minute interval data recorded on or after the closing date to PSNH for use in preparing the PSNH billing for the period after the closing date. CVEC will use the prorated meter reading difference attributable to the period prior to the closing to prepare a final ▇▇▇▇ for the customer. C...
Customer Transition. In order to facilitate the proper payment of invoices and the submission of new orders following the Closing Date, and to provide otherwise for a smooth transition of the Seller’s Business, the Purchaser and the Seller shall cooperate in the introduction of the Purchaser by Seller to customers of the Business, at the Purchaser’s option, and will direct customers to submit new orders for Products and to make payments to the Purchaser for Product shipped after the Closing Date. The Seller acknowledges that it may receive payment of Receivables or accounts receivable of the Purchaser. To the extent that the Seller receives any payments that should have been paid to the Purchaser, the Seller shall promptly (and in any event no later than five (5) Business Days thereafter) pay over to the Purchaser the amount of such payments. For a period of twelve (12) months following the Closing Date, the Seller and its Affiliates shall immediately forward by facsimile to the Purchaser all Product orders received from any customer.
Customer Transition. Both GMC and IGI will use commercially reasonable efforts to implement a smooth transition of operations to GMC with the intent that any customers who acquire any Exclusive Software or Nonexclusive Software (including any subsequent derivations thereof) either before or after the Closing Date will experience as little disruption or delay in supply, support or service as is reasonably practicable; provided, however, that (a) in the absence of willful misconduct or gross negligence on IGI's part, no claim shall be made by GMC with respect to IGI's alleged noncompliance in connection with this Section 6.5, and (b) in the absence of willful misconduct or gross negligence on the part of GMC, no claim shall be made by IGI with respect to GMC's alleged noncompliance in connection with this Section 6.
Customer Transition. If this Agreement is terminated by either party, the parties will use commercially reasonable efforts to develop a mutually agreeable transition plan, as needed, to manage the ongoing future delivery of each party’s products and services to its mutual customers that were using the Program Submission prior to the effective date of termination. Without limiting the foregoing, at Coupa’s option, Participant will continue to support and make available the Program Submission (at the same levels and quality as prior to termination) to such customers in accordance with the Agreement for the duration of the term of the applicable customer’s agreement with Coupa, up to a maximum of 12 months.
Customer Transition. 27 4.14 NRI Contract Terminations............................................................27
Customer Transition. Upon Closing, the Companies and certain Shareholders will join in signing a letter to the Companies' customers announcing the transfer of the Companies' business to the Buyer, the form of such letter to be mutually satisfactory to such Shareholders, the Companies, and the Buyer. The Companies' marketing representative shall be available to accompany representatives of the Buyer in visiting or otherwise contacting customers of the Companies to discuss the transition of their existing service agreements to the Buyer. In addition, the Shareholders and the Companies' administrator will be available for a period of four (4) months following the Closing Date for a reasonable period of time per month to answer questions regarding such transaction.
Customer Transition. Lavenir shall use reasonable efforts to transfer its dealer and distributor agreements and accounts to GMI, including but not limited to, assigning any applicable agreements to GMI to the extent assignable, and notifying its dealers and distributors that the Lavenir Division will now offer the Lavenir Products.
Customer Transition. Both CyberOptics and EPC will use commercially reasonable efforts to implement a smooth transition of operations to CyberOptics to the end that any customers of EPC which own any of the Products will experience as little disruption or delay in supply, support or service as is reasonably practicable; provided, however, that (i) in the absence of willful misconduct or gross negligence on EPC's part, no claim shall be made by CyberOptics with respect to EPC's alleged noncompliance under the provisions of this Paragraph, and (ii) in the absence of willful misconduct or gross negligence on the part of CyberOptics, no claim shall be made by EPC with respect to CyberOptics' alleged noncompliance under the provisions of this Paragraph. EPC agrees to notify their dealers and distributors that EPC will no longer offer the Products, and that CyberOptics will now offer the Products. CyberOptics shall assume the support of those customers which have purchased the EPC 6000 product before the Closing Date.
Customer Transition. NRI and the Principal Shareholder shall use its best efforts to take all actions and to do all things necessary, proper or advisable to assist the Surviving Corporation or PurchasePro in working with and maintaining NRI's existing customers in connection with the transactions contemplated by this Agreement.
Customer Transition. As soon as practicable after the Effective Date, OraSure and Abbott shall cooperate in good faith to develop a mutually agreeable detailed plan for transitioning all Current Customers and New Customers to OraSure, including communication of this transition and termination of ▇▇▇▇▇▇’▇ rights to distribute the OraQuick® Products under the Distribution Agreement. Such transition activities shall include, but not be limited to, the development by the parties of milestones and a list of key customer accounts which receive in-person visits by sales representatives of both parties prior to the Termination Date in order to explain the parties’ transition plans. The parties shall review each National Account and other top customers (as determined by mutual agreement of the parties) and mutually agree on whether the best method of contact and communication shall be an in-person meeting by the parties, mail or other method. Abbott personnel shall participate in a maximum of one hundred fifty (150) in-person customer visits. The parties shall cooperate in the timely development of mutually acceptable communications to all customers. The parties will attempt in good faith to schedule in-person visits with customers, and all customer notifications regarding the transition under this Agreement, during the period beginning eight (8) weeks prior to the Termination Date and ending four (4) weeks thereafter; provided, that any such meetings and notifications that do not occur within such time period will take place as soon as practicable after the end of such period, but Abbott will not be required to participate in such activities beyond the expiration of the Post-Termination Period.