EBERO Event Manager Sample Clauses

EBERO Event Manager. ‌ The EBERO must designate one or more individuals to provide primary point of contact for EBERO matters during the EBERO event (only one would be “on duty” at a time); this is not a technical role, but instead a management role that must be able to be performed 24x7 on short notice. During the event, it is expected that team members within ICANN and the EBERO will work closely to meet the needs of the circumstances causing the EBERO event. For purposes of initiating critical functions, a single voice must be able to speak on behalf of the EBERO service provider. The EBERO Event Manager must: • Acknowledge receipt of service orders • Escalate problems with data transmissions • Confirm to ICANN when services are ready for cutover • Work with ICANN’s Event Director and staff to address issues as they arise • Direct EBERO service provider internal staff as needed It is not intended or required that the Event Manager directly answer phone calls from ICANN 24x7 – widely used mechanisms for on-call response based on activation from a 24x7 operations or support center is appropriate provided that an event manager can be activated by the EBERO’s 24x7 operations to become available in sufficient time to meet the timing requirements described in 4 EBERO Service Levels.
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EBERO Event Manager. The EBERO must designate one or more individuals to serve as the Event Manager for the EBERO and to provide primary point of contact for EBERO matters during the EBERO Event. The EBERO will notify ICANN of who the Event Manager(s) will be and at what time such person will be the Event Manager (i.e., Person X from 0:00-7:59; Person Y from 8:00-15:49, Person Z 16:0-23:59) The Event Manager is not a technical role, but instead a management role that must be able to be performed 24x7 on short notice. During the EBERO Event, it is expected that team members within ICANN and the EBERO will work closely to meet the needs of the circumstances causing the EBERO Event. For purposes of initiating critical functions, the Event Manager, as the single voice of the EBERO, will speak on behalf of the EBERO. The Event Manager must: • Acknowledge receipt of event and service orders • Escalate problems with data transmissions • Confirm to ICANN when services are ready for the Transition-In • Work with ICANN’s Event Director and staff to address issues as they arise • Direct EBERO internal staff as needed It is not intended or required that the Event Manager directly answer phone calls from ICANN on a 24x7 basis provided that an Event Manager can be activated by the EBERO’s 24x7 operations center to become available in sufficient time to meet the timing requirements described in 4 EBERO Service Levels.
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