Emageon Sample Clauses

Emageon agrees to work with Ascension to develop the proper platform and network configuration to enable an infrastructure that will allow multiple, geographically dispersed Facilities to share efficiently in a single common archive. This solution must allow for proper security and scalability to support a multiple Facility implementation and comply with regulatory constraints and common industry practices on medical record access.
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Emageon agrees to work with each Facility to establish a mutually agreeable performance expectation for the speed of accessing and viewing the first image on the client workstation monitor ("Response Time Service Level"). In each Order Addendum, the Facility and Emageon shall mutually agree to criteria for monitoring and measuring the Response Time Service Level as is appropriate for such Facility's implementation. The variables for this speed shall include but are not limited to workstation capabilities and LAN specifications set forth in the respective Order Addendum. In the event that Customer workstation performance falls below the performance expectation, in accordance with the Order Addendum, Emageon will evaluate the cause of such diminished performance and, at its cost, implement necessary modification to allow Customer to achieve the mutually agreed upon performance level. If Customer wishes to implement changes to the Site Survey Specifications as set forth in the Order Addendum, then Emageon shall provide new workstation and LAN specifications to Customer and continue to honor the Response Time Service Level.
Sample 1
Emageon. RESPONSIBILITY Emageon will provide * * * during the term of this Agreement. These updates will be scheduled in advance at a time agreed to be mutually acceptable. Emageon will provide refresher training as Emageon deems necessary for SYSTEM Updates. Emageon will provide SYSTEM Upgrades. Such upgrades shall be designed and delivered at Emageon's sole discretion. These upgrades will be scheduled in advance at a time agreed to be mutually acceptable. Emageon will act as primary point of contact for all third-party products comprising the SYSTEM. Computed Radiography Plates CR Cassette Plates are consumable products. Emageon warrants that the CR Cassette plates that are included in the original CR purchase will be free from defects for a period of ninety days after Installation Acceptance. EMAGEON SERVICE SUPPORT The Customer Technical Points of Contact (as designated in the respective Order Addendum), will be the primary contact for all Customer users to report problems associated with the equipment. The Customer Technical Points of Contact shall notify Emageon of the existence of the problem by telephone and the parties shall mutually classify each problem with a severity level using the criteria set forth below. All contact to Emageon should be through the Emageon Service Support line at 1-866-Emageon, option 4. Upon entry of the ------------------------- * * * CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Sample 1
Emageon. TOTAL ACCOUNTABILITY SERVICE (Price per facility per year) PACS ADMINISTRATOR FEE ------------------------- * * * CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. Emageon shall provide, at Customer's option, PACS Administrator(s) to provide the services as set forth in Exhibit H. The PACS Administrator Fees are set forth below in Table 1B of this Exhibit C. The fees for the PACS Administrator may be adjusted by mutual agreement to reflect the prevailing market rate for such services.
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