ENGINEERING COMPLAINTS. 10.1 Receipt of an engineering complaint from SWCO shall be acknowledged by Supplier within fifteen (15) days. Such acknowledgment shall include the proposed resolution of the stated problem, or the date by when a solution might be expected. In the event that Supplier anticipates that the solution to the engineering complaint will exceed thirty (30) days, then Supplier shall issue biweekly progress reports to SWCO, reporting actions taken and progress made during the reporting period. In addition, such reports will indicate the approximate date by which Supplier anticipates that the ongoing engineering complaint may be successfully resolved.
10.2 In the event that the engineering complaint is marked service emergency, then Supplier agrees to exert effort which goes beyond that which is customarily provided to resolve engineering complaints. Supplier further agrees to provide status reports to SWCO's Manager, Engineering/ Inspection Coordination, as frequently as may be mutually determined.
10.3 SWCO's point of contact for all engineering complaint information and correspondence shall be SWCO Manager, Engineering Equipment 0000 Xxxx Xxxxx, Phoenix, Arizona 85034. All such engineering complaints should be directed to the numbers identified in 16.1 of this Article.
ENGINEERING COMPLAINTS. 10.1 Receipt of an engineering complaint from BAM shall be acknowledged by Metawave within fifteen (15) days. Such acknowledgment shall include the proposed resolution of the stated problem, or the date by when a solution might be expected. In the event that Metawave anticipates that the solution to the engineering complaint will exceed thirty (30) days, then Metawave shall issue biweekly progress reports to BAM, reporting actions taken and progress made during the reporting period. In addition, such reports will indicate the approximate date by which Metawave anticipates that the ongoing engineering complaint may be successfully resolved.
10.2 In the event that the engineering complaint is marked service emergency, then Metawave agrees to exert effort which goes beyond that which is customarily provided to resolve engineering complaints. Metawave further agrees to provide status reports to BAM's Manager, Engineering/Inspection Coordination, as frequently as may be mutually determined.
10.3 BAM's point of contact for all engineering complaint information and correspondence shall be BAM CTO, 000 Xxxxxxxxxx Xxxxxx Xxxx, Xxxxxxxxxx, Xxx Xxxxxx 00000. All such engineering complaints should be directed to the numbers identified in 16.1 of this Article.
ENGINEERING COMPLAINTS. 9.4.1 Siemens may issue, in writing, engineering complaints to notify Company of unsatisfactory conditions or performances of Product that Siemens believes requires a change in the design, manufacturing process or installation instructions. Company shall provide a written response to each engineering complaint within thirty (30) days of receipt of such complaint and shall provide a corrective action plan thereafter if the parties agree that corrective action is required.
9.4.2 If epidemic failures occur (defined as the same failure or specification non-conformities of the Product occurring due to the same specifically identified cause to more than five percent of installed Product within a period of three (3) months, in or out of warranty during the Term of this Agreement, then Company agrees to study and review, at no additional cost to Siemens, such failures and non-conformities as submitted in writing by Siemens. If it is mutually agreed between Siemens and Company that the Product is not in conformity with the applicable specifications, Company shall act with its commercially reasonable best efforts to correct the non-conformity by developing an engineering change to the Product or other mutually agreeable solution.
ENGINEERING COMPLAINTS. 65.1 Buyer shall issue engineering complaints to report unsatisfactory conditions and improper performance of Supplier's Goods and Services. Supplier shall acknowledge Buyer's engineering complaint within fourteen (14) days of the date an engineering complaint is mailed to Supplier as indicated on Buyer's Engineering Complaint Acknowledgment form. Supplier shall indicate in said acknowledgment the date of final resolution of the engineering complaint. The date of final resolution shall not exceed sixty (60) days from the date the engineering complaint is mailed to Supplier or as otherwise agreed to by the parties.
65.2 Supplier agrees to comply with applicable sections of Ameritech document AM 000-000-000, Issue D, dated July 1987, Ameritech Engineering Complaint Practices as revised from time to time. Such practices are hereby incorporated by reference and made a part of this Agreement.
65.3 In all cases, Supplier agrees to take such action as may be necessary to resolve Buyer's engineering complaint in a timely manner and to the Buyer's satisfaction. Issuance of the engineering complaint shall not be a precondition for the resolution of claims under normal warranty procedures.
ENGINEERING COMPLAINTS. Xxxx Atlantic may issue engineering complaints in writing to notify BBT of unsatisfactory conditions or performance of Material which Xxxx Atlantic believes require a change in the design, manufacturing process or installation and engineering instructions. BBT shall provide a written acknowledgment to Xxxx Atlantic within ten (10) working days stating that BBT has received and will act on the complaint. BBT shall provide a written final report to each engineering complaint within ninety (90) days of receipt of such complaint. This report shall include a plan for resolving the complaint and an estimated schedule for implementing the plan. To the extent not inconsistent with this Agreement, BBT agrees to administer engineering complaints in accordance with Bellcore Technical Reference XX-XXX-000000, Xxxxxxxxxx for Engineering Complaints and Operational Trouble Reports. Nothing herein shall obviate BBT's obligations under the Sections titled "PRODUCT CHANGES" and "WARRANTY."
ENGINEERING COMPLAINTS. Buyer may issue to Supplier an engineering complaint to report unsatisfactory conditions related to the Goods, Software and Services. Supplier shall take such action as may be necessary to resolve Buyer's engineering complaint in a timely manner and to Buyer's satisfaction in accordance with the applicable sections of Ameritech document AM 000-000-000, Issue E, dated January 1990, Ameritech Engineering Complaint Practices, as revised from time to time. Supplier shall promptly acknowledge receipt of Buyer's engineering complaint no later than seven (7) days from the date of the engineering complaint and shall indicate in said acknowledgment the projected date of final resolution of the engineering complaint (The date of final resolution shall not exceed forty-five (45) days from the date of the engineering complaint). Issuance of an engineering complaint shall not be a precondition for claims under warranty.
ENGINEERING COMPLAINTS. The Supplier shall handle all Engineering Complaints (EC) submitted by Verizon in accordance with GR230, Issue 2, as modified below, together with such further and additional requirements set forth in Appendix A hereof entitled Quality, Reliability and Engineering Specifications.
a) Verizon recognizes (Section 2.1.R2-1, Applicable Use of Engineering Complaints; Section 2.2. CR-2, Emergency or Special Handling; Section 2.3.R2-3 Non-Applicable Uses of Engineering Complaints: and Section 2.5.3. R2-9 EC Confirmation Report-EO-150) as guidelines and typical examples, “NOT” as requirements or objectives.
ENGINEERING COMPLAINTS. A. SBC reserves the right to notify ION in cases where SBC has identified current or potential problems or service areas concerning the operation, maintenance, Engineering, Installation or design of Materials furnished hereunder. ION agrees to accept and acknowledge such a notice (an "Engineering Complaint"), if a problem does exist, and to work with SBC on a reasonable resolution thereof. Acknowledgment of the receipt for such Engineering Complaint and identification of ION's proposed organization which will be responsible for resolving it will be provided to SBC within fifteen (15) working days of ION's receipt of the Engineering Complaint. Complaint resolution dates shall not exceed ninety (90) calendar days from the date of SBC's notice, unless a later date is mutually agreed upon by the Parties. If unable to resolve the Engineering Complaint within ninety (90) calendar days, ION shall issue an interim report providing current status and an estimate of schedule for resolution.
B. Monthly reporting of the status of such open Engineering Complaints shall be furnished to SBC by ION, together with the proposed schedule for their resolution. ION shall provide this information via written or electronic means, (i.e., E-Mail), in accordance with mutually agreed procedures for electronic transmission of such information. It is ION's responsibility to provide SBC with prompt written notice upon resolving an Engineering Complaint.
C. SBC shall notify ION in writing as to where correspondence regarding Engineering Complaints shall be directed and ION shall observe and follow such notification.
ENGINEERING COMPLAINTS. The Supplier shall handle all Engineering Complaints (EC) submitted by Purchaser in accordance with GR230, Issue 2, as modified below, together with such further and additional requirements set forth in Appendix L hereto, entitled Quality, Reliability and Engineering Specifications.
a) Verizon recognizes (Section 2.1.R2-1, Applicable Use of Engineering Complaints; Section 2.2. CR.-2, Emergency or Special Handling; Section 2.3.R2-3 Non-Applicable Uses of Engineering Complaints: and Section 2.5.3. R2-9 EC Confirmation Report-EO-150) as guidelines and typical examples, “NOT” as requirements or objectives:
b) Verizon “DOES NOT” recognize (Section 2.5.4.R2-11, EC Interim Report-EO-151) the Supplier shall notify Verizon of a proposed Action Plan for the Complaint within 15 days of receipt. In addition the following requirements shall be adhered to: In the event that a Purchaser’s Engineering Complaint (EC) is marked “SERVICE EMERGENCY,” then Supplier agrees to exert effort which goes beyond that which is customarily provided to resolve the EC. Such effort will be consistent with the level of effort the Supplier will furnish to support Purchaser and its AFFILIATES under the Section 12.3 hereof, entitled REPAIRS AND REPLACEMENT and Article 17 hereof, entitled EXTRAORDINARY SUPPORT. Upon receipt of Purchaser’s EC identified as a fire or safely hazard, Supplier agrees to acknowledge receipt of such EC and to respond within twenty-four (24) hours. This response shall include the proposed remedy or proposed corrective action to resolve the stated problem, or the date when the accepted solution will be completed. In the event the Supplier anticipates that the proposed solution to the EC will exceed thirty (30) days, then Supplier shall, once every two weeks, issue an Interim Report to Purchaser, reporting actions taken and progress made during the reporting period. In addition, such reports will indicate the date by which Supplier anticipates that the ongoing EC study will be successfully concluded. Supplier shall create and maintain a tracking system that records and summarizes all event surrounding any EC submitted by Purchaser. Supplier shall also provide Purchaser with on-going reports at monthly intervals as to what manifested the EC, what remedial actions were made by Supplier as a result of the Complaint and what was the result of those remedial actions. The overall progress and performance results shall be reviewed by Purchaser and Supplier to evaluate the over...
ENGINEERING COMPLAINTS a. Supplier shall comply with the provisions in U S WEST Technical Publication 77357, entitled "Guidelines for Engineering Complaints and Operational Trouble Reports", which by this reference is incorporated herein.
b. Supplier shall submit one copy of all documentation pertaining to engineering complaints, including acknowledgment of their receipt, related correspondence and/or reports, and final resolution of complaints to: U S WEST Communications Engineering Complaint Coordinator X.X. Xxx 0000 Xxxxxx, Xxxxxxxx 00000 B15. TIME OF ESSENCE Time is of the essence in the Delivery of Materiel and Licensed Software and in the performance of Services. B16. TRAINING
a. Supplier shall provide sufficient training, training materials and support to Customer to enable Customer to use Materiel, Licensed Software and Services and to train Customer's training instructors.
b. Supplier shall provide a list of prices for training, manuals, courses and support.
c. Customer shall have the right to reproduce training material for the purpose of training Customer's employees. Such rights shall include photographic, video, and audio recordings of any training or training material.
