Equipment Retrievals Sample Clauses

Equipment Retrievals. When a DIRECTV System receiver is replaced by Contractor during a Service Call, Contractor shall retrieve the old receiver, including the access card, from the DIRECTV customer and Contractor shall promptly forward the old receiver and access card to DIRECTV’s hardware reburbisher. DIRECTV will monitor the number of receivers activated upon a receiver swap against the number of used receivers returned by Contractor. To the extent that the number of returned receivers is materially less than the number of those newly activated pursuant to the receiver swap, DIRECTV, in its sole discretion, reserves the right to charge Contractor back for a reasonable amount of this loss.
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Equipment Retrievals. When a DIRECTV System receiver is replaced by Contractor during a Service Call, Contractor shall retrieve the old receiver, including the access card, from the DIRECTV customer and Contractor shall promptly forward the old receiver and access card to DIRECTV’s hardware reburbisher. DIRECTV will monitor the number of receivers activated upon a receiver swap against the number of used receivers returned by Contractor. To the extent that the number of returned receivers is materially less than the number of those newly activated pursuant to the receiver swap, DIRECTV, in its sole discretion, reserves the right to charge Contractor back for a reasonable amount of this loss. g. Education: Customer Follow-up. Contractor shall, at the time of installation of a DIRECTV System, provide each DIRECTV customer with adequate customer education, as set forth in Exhibit 1.a.iii, regarding the use and operation of DIRECTV System. During each Service Call, Contractor personnel shall provide DIRECTV customers with adequate education regarding the nature of the problem leading to the maintenance or other Service Call and the resolution of such problem. Such customer education shall include no less than Contractor personnel performing each step set forth in the Installation Checklist, attached hereto and incorporated herein as Exhibit 3.g. Contractor shall collect from each applicable customer a completed Installation Checklist signed by customer and such checklists shall be kept on file at Contractor’s applicable office for DIRECTV’s review. In addition, Contractor shall outbound phone call or otherwise contact one hundred percent (100%) of the customers serviced by Contractor under (i) the “repeat service call within 60 days” scenario, (ii) a rescheduled call and (iii) any canceled job each month in order to verify the level of performance provided by Contractor’s technicians. DIRECTV shall provide to Contractor recommended questions to be posed in such customer contacts. Such data shall be subject to audit and review by DIRECTV.
Sample 1
Equipment Retrievals. When a DIRECTV System receiver is replaced by Contractor during a Service Call, Contractor shall retrieve the old receiver, including the access card, from the DIRECTV customer and Contractor shall promptly forward the old receiver and access card to DIRECTV’s hardware reburbisher. DIRECTV will monitor the number of receivers activated upon a receiver swap against the number of used receivers returned by Contractor. To the extent that the number of returned receivers is materially less than the number of those newly activated pursuant to the receiver swap, DIRECTV, in its sole discretion, reserves the right to charge Contractor back for a reasonable amount of this loss. In addition, certain DIRECTV System Components THE COMPANY HAS REQUESTED AN ORDER FROM THE SECURITIES AND EXCHANGE COMMISSION (THE “COMMISSION”) PURSUANT TO RULE 24b-2 UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, GRANTING CONFIDENTIAL TREATMENT TO SELECTED PORTIONS. ACCORDINGLY, THE CONFIDENTIAL PORTIONS HAVE BEEN OMITTED FROM THIS EXHIBIT, AND HAVE BEEN FILED SEPARATELY WITH THE COMMISSION. OMITTED PORTIONS ARE INDICATED IN THIS EXHIBIT WITH “*****”. and/or other components purchased by Contractor from DIRECTV pursuant to this Agreement (including, but not limited to certain multi-switches and/or Wild Blue components, etc.), as shall be specifically identified in the then-current Rate Card, shall be subject to return verification by DIRECTV prior to the release of payment to Contractor for the consumption of the replacement component(s). The specific returns requirements shall be set forth in the Equipment Returns to Repair Centers and Scrap Procedures section of the P&P.
Sample 1
Equipment Retrievals. In the event that DIRECTV institutes an equipment retrieval program for disconnected DIRECTV customers, Contractor shall pick up the DIRECTV System, including the access card, from a DIRECTV customer as scheduled or, if dispatched, within seventy-two (72) hours of being dispatched by DIRECTV. Contractor agrees that upon receipt/retrieval of the specified DIRECTV System and, unless otherwise instructed by DIRECTV, Contractor shall either (i) promptly forward the receiver and access card to DIRECTV’s hardware reburbisher, or (ii) forward the access card(s) for such DIRECTV System to DIRECTV (or DIRECTV’s appointed agent), clean the outside of the IRD and repackage it for reissuance to DIRECTV customers, and follow any other DIRECTV policies and procedures as may be established and amended from time to time. Contractor shall be compensated for completed equipment retrieval Work Orders pursuant to the terms of Exhibit 4.a.(i).
Sample 1

Related to Equipment Retrievals

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(i) Supply ventilation throughout the year and supply heat and air-conditioning, as seasonally required; but in all events, Landlord shall supply heat from October 15 to April 15 and air-conditioning from April 15 to October 15, from the Building heating, ventilating and air-conditioning system from 8:00 A.M. to 6:00 P.M, on all Business Days in accordance with the specifications attached hereto as Exhibit N and made a part hereof. (ii) In connection with its operation of the existing systems and equipment in the Building, give due consideration to the applicable portions of ASHRAE Standard No. 62-1989 to the extent that the same is implemented or adhered to generally by buildings with similar systems and equipment and of similar age and size. 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