Customer Education Clause Samples

Customer Education. The Contractor shall work with the City to promote waste reduction and other topics to Customers at no additional cost. Customer education efforts may include but are not limited to phone and email communication for the purposes of Customer service, brochures, cart flyers/hangers, cart information packets, signs, videos, and presentations to classes and community groups. The City will work with the Contractor to ensure Recycling educational materials conform to the Hennepin Funding Policy requirements and Ramsey County guidelines. The Contractor shall not mail any Contract-related educational materials to City Customers or customers without prior approval from the City.

Customer Education. VERIZON and SPRINT shall make end-users aware of the following conditions and requirements: 1.6.1 The end-user should call VERIZON for problems related to its Voice Service. The end-user should call its SPRINT contact for problems related to its DSL service. 1.6.2 The end-user’s line shared DSL service is dependent on its Voice Service. If there is a problem with the physical line that causes the Voice Service to be inoperative, the end-user may also be unable to use DSL services for some period of time. 1.6.3 Subject to the requirements of Sections 1.2(b) and (c), end-users will not be able to use SPRINT line shared DSL services if VERIZON Voice Services on the shared line are cancelled or terminated for any reason.

Customer Education. Seller may provide, as appropriate, program introduction materials to potential Participating Facilities. The package shall include information that describes how the specific features of the Program will work. The information shall be professionally printed with tracking identification that measures effectiveness of materials.

Customer Education. Collector shall provide all of its Residential Customers with on-going education designed to accomplish the following: (1) Provide the Residential Customer with a thorough understanding of the services being provided by Collector, including the collection schedule, cost of service, billing and payment terms, the telephone number to call for customer service and for emergency service, and any restrictions on the types of materials or Solid Waste that can be placed in Collector’s bins and containers. (2) Provide the Residential Customer with information on the proper disposal of Hazardous Waste, universal waste, and Electronic Waste, including the closest location where these materials can be safely disposed or recycled. (3) Promote the participation of Collector’s Residential Customers in Collector’s Recycling program. (4) Maximize the amount of Recyclable Materials diverted from disposal.

Customer Education. Collector shall provide all of its Commercial Customers with on-going education designed to accomplish the following: (1) Provide the Commercial Customer with a thorough understanding of the services being provided by Collector, including the collection schedule, cost of service, billing and payment terms, the telephone number to call for customer service and for emergency service, and any restrictions on the types of materials or Solid Waste that can be placed in Collector’s bins and containers. (2) Provide the Commercial Customer with information on the proper disposal of Hazardous Waste, universal waste, and Electronic Waste, including the closest location where these materials can be safely disposed or recycled. (3) Promote the participation of Collector’s Commercial Customers and the Commercial Customer’s employees in Collector’s Recycling program. (4) Maximize the amount of Recyclable Materials diverted from disposal.

Customer Education. GTE and New Edge Networks shall make end-users aware of the following conditions and requirements: (a) The end-user should call GTE for problems related to its Voice Service. The end-user should call its New Edge Networks contact for problems related to its DSL service. (b) The end-user’s line shared DSL service is dependent on its Voice Service. If there is a problem with the physical line that causes the Voice Service to be inoperative, the end-user may also be unable to use DSL services for some period of time. (c) Subject to the requirements of Sections 1.2(b) and (c), end-users will not be able to use New Edge Networks line shared DSL services if GTE Voice Services on the shared line are cancelled or terminated for any reason.

Customer Education. CenturyTel and RACC shall make end-users aware of the following conditions and requirements: (A) Where the end-user is a voice customer of CenturyTel and a DSL customer of RACC, the end-user should call CenturyTel for problems related to its Voice Service. The end-user should call its RACC contact for problems related to its DSL service.‌ (B) The end-user’s line shared DSL service is dependent on its Voice Service. If there is a problem with the physical line that causes the Voice Service to be inoperative, the end-user may also be unable to use DSL services for some period of time. (C) Subject to the requirements of Sections 6.2(B) and (C), end-users will not be able to use RACC line shared DSL services if CenturyTel ,or RACC reselling CenturyTel, Voice Services on the shared line are cancelled or terminated for any reason.

Customer Education. Implementation of KYC procedures requires the Trust to demand certain information fromcustomers, which may be of personal nature or which have hitherto never been called for. This can sometimes lead to a lot of questioning by the customer as to the motive and purpose of collecting such information. The Trust shall prepare specific informative documents (i.e providing this document) etc. so as to educate the customer of the objectives of the KYC programme. The front desk staff shall be specially trained to handle such situations while dealing with customers.

Customer Education. GTE and DSLnet shall make end-users aware of the following conditions and requirements: (a) The end-user should call GTE for problems related to its Voice Service. The end-user should call its DSLnet contact for problems related to its DSL service. (b) The end-user’s line shared DSL service is dependent on its Voice Service. If there is a problem with the physical line that causes the Voice Service to be inoperative, the end-user may also be unable to use DSL services for some period of time. (c) Subject to the requirements of Sections 1.2(b) and (c), end-users will not be able to use DSLnet line shared DSL services if GTE Voice Services on the shared line are cancelled or terminated for any reason.