Customer Education. VERIZON and SPRINT shall make end-users aware of the following conditions and requirements:
1.6.1 The end-user should call VERIZON for problems related to its Voice Service. The end-user should call its SPRINT contact for problems related to its DSL service.
1.6.2 The end-user’s line shared DSL service is dependent on its Voice Service. If there is a problem with the physical line that causes the Voice Service to be inoperative, the end-user may also be unable to use DSL services for some period of time.
1.6.3 Subject to the requirements of Sections 1.2(b) and (c), end-users will not be able to use SPRINT line shared DSL services if VERIZON Voice Services on the shared line are cancelled or terminated for any reason.
Customer Education. The City shall notify all Customers at Residential Units about set-up, service-related inquiries, complaint procedures, rates, regulations, and day(s) for scheduled Waste Material and Recyclable Material collections.
Customer Education. Collector shall provide all of its Residential Customers with on-going education designed to accomplish the following:
(1) Provide the Residential Customer with a thorough understanding of the services being provided by Collector, including the collection schedule, cost of service, billing and payment terms, the telephone number to call for customer service and for emergency service, and any restrictions on the types of materials or Solid Waste that can be placed in Collector’s bins and containers.
(2) Provide the Residential Customer with information on the proper disposal of Hazardous Waste, universal waste, and Electronic Waste, including the closest location where these materials can be safely disposed or recycled.
(3) Promote the participation of Collector’s Residential Customers in Collector’s Recycling program.
(4) Maximize the amount of Recyclable Materials diverted from disposal.
Customer Education. Collector shall provide all of its Commercial Customers with on-going education designed to accomplish the following:
(1) Provide the Commercial Customer with a thorough understanding of the services being provided by Collector, including the collection schedule, cost of service, billing and payment terms, the telephone number to call for customer service and for emergency service, and any restrictions on the types of materials or Solid Waste that can be placed in Collector’s bins and containers.
(2) Provide the Commercial Customer with information on the proper disposal of Hazardous Waste, universal waste, and Electronic Waste, including the closest location where these materials can be safely disposed or recycled.
(3) Promote the participation of Collector’s Commercial Customers and the Commercial Customer’s employees in Collector’s Recycling program.
(4) Maximize the amount of Recyclable Materials diverted from disposal.
Customer Education. GTE and New Edge Networks shall make end-users aware of the following conditions and requirements:
(a) The end-user should call GTE for problems related to its Voice Service. The end-user should call its New Edge Networks contact for problems related to its DSL service.
(b) The end-user’s line shared DSL service is dependent on its Voice Service. If there is a problem with the physical line that causes the Voice Service to be inoperative, the end-user may also be unable to use DSL services for some period of time.
(c) Subject to the requirements of Sections 1.2(b) and (c), end-users will not be able to use New Edge Networks line shared DSL services if GTE Voice Services on the shared line are cancelled or terminated for any reason.
Customer Education. The Contractor shall work with the City to promote waste reduction and other topics to Customers at no additional cost. Customer education efforts may include but are not limited to phone and email communication for the purposes of Customer service, brochures, cart flyers/hangers, cart information packets, signs, videos, and presentations to classes and community groups. The City will work with the Contractor to ensure Recycling educational materials conform to the Hennepin Funding Policy requirements and Ramsey County guidelines. The Contractor shall not mail any Contract-related educational materials to City Customers or customers without prior approval from the City.
Customer Education. Seller may provide, as appropriate, program introduction materials to potential Participating Facilities. The package shall include information that describes how the specific features of the Program will work. The information shall be professionally printed with tracking identification that measures effectiveness of materials.
Customer Education. Appropriately trained Pfizer representatives and Monogram representatives, where deployed (it being understood that neither Party shall have any obligation to deploy any such personnel), shall each educate the Customers on the Commercial Assay and the procedures for processing thereof. Pfizer sales representatives will be solely responsible for detailing the Pfizer Product. Monogram shall make no claim that it has any right or interest in the Pfizer Product, and will not promote the Pfizer Product unless expressly permitted by Pfizer. Pfizer shall make no claim that it has any right or interest in the Commercial Assay, except as provided in Section 11.2(b) and Section 12.4, and Pfizer shall not, and shall not be required to, make any statements with respect to the Commercial Assay, or, except as expressly set forth in this Agreement, provide instruction or give advice on reimbursement for the Commercial Assay, except as mutually agreed by the Parties and approved by the JSC. Notwithstanding the foregoing, Pfizer may insert any content approved by Monogram pertaining to the Commercial Assay into its own educational or promotional materials, provided Pfizer shall not change such content. Pfizer may request copies of any Monogram content pertaining to the Commercial Assay for Launch in the US Territory, which Monogram shall provide within three (3) months of such request. [*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24B-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.
Customer Education. The Settlement contained language that the companies “should only be required to support the costs of the statewide Consumer Education plans and programs at a fair and appropriate level as determined by the Commission.” While the Commission had no intention of charging any utility a disproportionate share of the customer education program, the Commission wanted to make clear that any costs incurred as a result of Unitil offering customer choice earlier than some other utilities would not be an offset to Unitil’s liability for its portion of the Commission’s customer education program. In addition, the Commission determined that it would review the company's customer education program to make sure that it coordinated with the general program implemented in conjunction with the public education working group and the consultant hired by the Commission to carry out the program.
Customer Education. This task includes support for and reviews of the Customer Education effort. It is assumed that the Customer Education will be led by SMCELJPA. BAIFA will provide any preexisting customer education material to SMCELJPA. Once the level of effort is determined for BAIFA’s support of customer education, the CMB shall allocate funds from Table 1B to Table 1A in Appendix B.
