Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.
Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.
Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.
Service Level Credit is defined in Section 8.
Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;
Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.
Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.
State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.
Service User means the person directly receiving the Services provided by the Provider as specified in the Service Specifications and includes their Carer and Legal Guardian where appropriate Service Quality Performance Report means a report as described in Appendix J (Service Quality Performance Report)
Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.
Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.
Basic generation service provider or "provider" means a
Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;
Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.
Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;
Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.
Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
Network Upgrades means modifications or additions to transmission-related facilities that are integrated with and support the Transmission Provider’s overall Transmission System for the general benefit of all users of such Transmission System. Network Upgrades shall include:
Cloud Service Order Form means all written order forms or other ordering documentation for Cloud Services entered into by SAP, or a SAP SE Affiliate or a reseller of SAP SE or an SAP SE Affiliate, and Prime Contractor.
Transmission Service Provider means the entity that administers the transmission tariff and provides transmission service to transmission customers under applicable transmission service agreements.
Child support services means any civil, criminal or administrative action taken by the Division of
Network Service User means an entity using Network Transmission Service.
Maintenance and Support Services means the services provided by Contractor under Appendix F.
Service Users has the same meaning as defined in the Service Agreement (Part A) – Standard Terms of Funding.