Georgia Families Member Web Site Sample Clauses

Georgia Families Member Web Site. 4.3.8.1 The Contractor shall develop and maintain a Program web site on which the Contractor will provide Member and P4HB webpages that provide general and up-to- date information about the CMO’s program, including but not limited to the following: 4.3.8.1.1 A searchable Member Handbook. 4.3.8.1.2 All Member Information materials. 4.3.8.1.3 A portal that allows Members to access a searchable Provider Directory. 4.3.8.1.4 Information about how limited English speaking persons as well as those who are hearing impaired can access interpreter services. 4.3.8.1.5 Pharmacy Preferred Drug List. 4.3.8.1.6 Pharmacy Conditions for Coverage and Utilization Limits. 4.3.8.1.7 What’s New items. 4.3.8.1.8 Frequently asked questions and answers. 4.3.8.1.9 Reminder information about Medicaid eligibility redeterminations. 4.3.8.1.10 Link to the DCH Medicaid web site and to the DCH P4HB web site. 4.3.8.1.11 General and up to date information about the Demonstration that incorporates DCH’s messaging regarding the Demonstration. 4.3.8.1.12 Link to the DCH Enrollment Broker website. 4.3.8.2 The Web site must have the capability for Members to submit questions and comments to the Contractor and for Members to receive responses. The Contractor shall respond to Member inquiries within one (1) Business Day of receipt and resolve the issue within seventy-two (72) Clock Hours of receipt. The Contractor shall refer any inquiries to DCH that are not within the Contractor’s scope of services (e.g., inquiries about the Fee-for-Service delivery system). 4.3.8.3 The Web site must comply with the marketing policies and procedures and with requirements for written materials described in this Contract and must be consistent with applicable State and federal laws. Information provided on the Member webpages must be written at no higher than a 5th grade reading level. 4.3.8.4 The Contractor must review and update the web site monthly or more frequently as needed to ensure information is accurate and up to date. The Contractor must submit to DCH for prior approval all materials that it will post on its web site as well as screenshots for any webpage changes. Excluding upgrades which support the ordinary operation, administration, and maintenance of the web site, the Contractor shall not modify the web site prior to receipt of DCH approval. 4.3.8.5 The web site must comply with DCH’s requirements for information systems and webpage development, including but not limited to security controls that ...
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