Hospitality Agent. Comprises all those who perform any of the following Customer Service functions, • Meet and greet First Air customers at the Airport • Assist Inuktitut, or other Inuit language, speaking customers through the check-in process and welcome passengers at the baggage arrivals area • Be present at the departure gate to make announcements in Inuktitut, or other Inuit language, when requested • Disseminate information • Serve as a liaison between the customers and the Customer Service Agents to respond to any concerns • Assist the training department as needed • Participate in special events as required • Perform other duties as assigned
Hospitality Agent. Hospitality Coordinator The principal function of a Hospitality Coordinator is to provide leadership, support and direction to a group of Employees in the areas of hospitality and operational demands and to carry out related administrative duties while remaining a full working member of the group performing the duties of a Hospitality Agent. Additional responsibilities include input into Employee scheduling and assignment, on the job training and instruction. They shall be responsible for ensuring that Company policies and procedures are adhered to, and deviations to same shall be reported to management, but shall not be permitted to be directly involved in the discipline of any other employee. The duties of the Hospitality Coordinator may vary according to the work Location. The Hospitality Coordinator shall perform other duties and functions related to the foregoing. Hospitality Agent Comprises all those who perform any of the following Customer Service functions • Meet and greet First Air customers at the Airport • Assist Inuktitut, or other Inuit language, speaking customers through the check-in process and welcome passengers at the baggage arrivals area • Be present at the departure gate to make announcements in Inuktitut, or other Inuit language, when requested • Disseminate information • Serve as a liaison between the customers and the Customer Service Agents to respond to any concerns • Assist the training department as needed • Participate in special events as required • Perform other duties as assigned For clarity, the Pay Scales outlined in Article 5 of the Agreement applies to the Hospitality Agent and Hospitality Coordinator. The Hospitality positions will not perform the work of a customer service agent except in unusual circumstances which arise suddenly and/or where special assistance is required to avoid abnormal delay to the customer or the operation.
