IF YOU WANT TO COMPLAIN Sample Clauses

IF YOU WANT TO COMPLAIN. 20.1 If you have any dissatisfaction about the services we provide to you, or the manner in which we have provided them, or want to make any other complaint, you should contact us using the details set out in clause 10. We will then deal with your complaint in line with our Complaints Handling Procedure. Our Complaints Handling Procedure is located in the Appendix at the end of this document. 20.2 If we can’t resolve the complaint to your satisfaction you may refer it to the Financial Ombudsman Service (xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx). They provide a free, independent complaint resolution service and you can also find details on our website.
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IF YOU WANT TO COMPLAIN. 20.1 If you have any dissatisfaction about the services we provide to you, or the manner in which we have provided them, or want to make any other complaint, you should contact us using the details set out in clause 10. We will then deal with your complaint in line with our Complaints Handling Procedure. Our Complaints Handling Procedure is located in the Appendix at the end of this document. 20.2 If we can’t resolve the complaint to your satisfaction you may refer it to the Financial Ombudsman Service (xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx). They provide a free, independent complaint resolution service and you can also find details on our website. 20.3 In addition to this you may be able to submit a claim through the European Online Dispute Resolution Platform (available at xxxx://xx.xxxxxx.xx/consumers/odr/) if you prefer not to deal directly with the Financial Ombudsman Service. Please note that your claim will ultimately be forwarded to the Financial Ombudsman Service by the European Online Dispute Resolution Platform, therefore it may be more beneficial for you to approach the Financial Ombudsman Service first.
Sample 1
IF YOU WANT TO COMPLAIN. 14.1 If you want to complain you may do so in person, in writing to The Compliance Department, The Access Bank UK Limited Paris Branch, 00 xxx xx 0 xxxxxxxxx 00000 Xxxxx, or by telephone (+00 0 00 00 00 00). Details of our complaints handling process are available on request from any office of The Access Bank UK Limited, by telephone at the number shown above, by email (xxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xx) and on our website xxx.xxxxxxxxxxxxxxxxxx.xx.xx. If you want to make a complaint about protection of personal data, you can contact the CNIL through the website: xxxxx://xxx.xxxx.xx/fr/plaintes or by letter: Commission nationale de l’informatique et des libertés Service des plaintes 0 Xxxxx xx Xxxxxxxx TSA80715 75334 PARIS CEDEX 07 For any other matters, you can also contact the ACPR who will give you general information regarding the regulation and how to submit your complaint. You can send the ACPR a copy of the claim you addressed to our Bank electronically by: xxxxx://xxxxxxx.xxxxxx-xxxxxx.xx/uti/#/accueil or by letter: Banque de France Demande ACPR TSA 50120 75035 PARIS CEDEX 01 14.2 If you are not satisfied with the outcome of your complaint, you may have a right to complain to the Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF). You can contact the DGCCRF directly using the contact form, by telephone or in writing (Litiges de consommation courante | xxxxxxxx.xxxx.xx). PBD-006-V1-07.2023 14.3 Finally, you can call on the services of consumer mediators : Mediateur FBF - Accueil. Mediation is a free, confidential method of resolving disputes out of court. Consumer mediation is available to anyone who has a dispute with a professional who has sold them a product or provided a service. Before turning to a mediator, you must first contact the professional to try to settle the dispute. The mediator will ask you for proof of this initial approach (Mediateur FBF - Saisine).
Sample 1
IF YOU WANT TO COMPLAIN. 14.1 If you want to complain you should contact The Customer Services Manager, The Access Bank UK Limited, 0 Xxxxx Xxxxx, Xxxxxxxx Xxx, Xxxxxxxx Park, Northwich, Cheshire, CW9 7UT, in writing or by telephone (0000 000 0000). Details of our complaints handling process are available on request from any office of The Access Bank UK Limited, by telephone at the number shown above, by email (xxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xx.xx) and by fax (00000 00000) or on our website xxx.xxxxxxxxxxxxxxxxxx.xx.xx 14.2 If you are not satisfied with the outcome of your complaint, you may have a right to complain to the Financial Ombudsman Service by post at Exchange Tower, London, E14 9SR or by telephone: 0000 000 0000 or 0000 000 0 000. Alternatively you can visit the website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx
Sample 1

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