Incident Support Hours, Response Times, and Reporting Sample Clauses

Incident Support Hours, Response Times, and Reporting. A Database Services incident means any interruption of the normal function of the production database, or if the production database is severely malfunctioning. The Database Services group will respond to an incident within ninety minutes (90), Monday- Friday 8am-5pm excluding University holidays and announced campus closures, after receipt of notification from the Service Desk.
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Incident Support Hours, Response Times, and Reporting. A Database Services incident means any interruption of the normal function of the production database, or if the production database is severely malfunctioning. The Database Services group will respond to an incident within ninety minutes (90), Monday- Friday 8am-5pm excluding University holidays and announced campus closures, after receipt of notification from the Service Desk. To report a Database Incident, please create a ticket and phone the IST Service Desk: Ticket: • Email xxxxxxxx@xxxxxxxx.xxx to create a Footprints ticket automatically, OR • Create ticket using the Footprints ticketing system as follows: o Go to xxxx://xxxxxxxxxx.xxxxxxxx.xxx Database Services - Standard At the Home Page, go to the Project field and select “IST DBAs”. IST Service Desk: • All database incidents must be reported to the IST Service Desk as follows: o Telephone 000-000-0000, 1, 1, 1
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Incident Support Hours, Response Times, and Reporting. An incident means any interruption of the normal function of the application. Development Support Services’ goal is to respond to requests as specified below. § Requests via email can be submitted 24 hours a day, 7 days a week and will be acknowledged during the next business day.
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Incident Support Hours, Response Times, and Reporting. A Database Services incident means any interruption of the normal function of the production database, or if the production database is severely malfunctioning. The Database Services on-call Database Administrator will respond to any production incident within ninety minutes (90) after receipt of notification from the Service Desk, 24 hours per day, 365 days per year. For non- production, the Database Services group will respond within 90 minutes Monday-Friday, except University holidays, and announced University closures, within the hours of 8am-5pm. To report a Database Incident, please create a ticket and phone the IST Service Desk: Ticket: • Email xxxxxxxx@xxxxxxxx.xxx, OR • Create ticket using the Footprints ticketing system as follows: o Go to xxxx://xxxxxxxxxx.xxxxxxxx.xxx o At the Home Page, go to the Project field and select “IST DBAs”. IST Service Desk: • All database incidents must be reported to the IST Service Desk as follows:  Telephone 000-000-0000, 1, 1, 1
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Related to Incident Support Hours, Response Times, and Reporting

  • Additional Requirements from Authorized Users An Authorized User may have distinct requirements that must be met by all individuals employed by or working for the Authorized User. The Contractor’s Staff Members will be expected to comply with these requirements as a condition of the placement.

  • Customer’s Responsibility The policies in this document apply to the use of Data by Customers, Redistributors and their End Customers. Customers are responsible for compliance with this policy by all members of the Customer’s Group and by all persons to whom they distribute Data where authorised to do so. Turquoise recommends that Customers make this Schedule available to all Subscribers to their services having access to Data which is subject to Charges, reporting requirements or usage restrictions.

  • Cost Responsibility for Network Upgrades 9 5.1 Applicability 9 5.2 Network Upgrades 9

  • Drug-Free Workplace Certification As required by Executive Order No. 90-5 dated April 12, 1990, issued by the Governor of Indiana, the Contractor hereby covenants and agrees to make a good faith effort to provide and maintain a drug-free workplace. The Contractor will give written notice to the State within ten (10) days after receiving actual notice that the Contractor, or an employee of the Contractor in the State of Indiana, has been convicted of a criminal drug violation occurring in the workplace. False certification or violation of this certification may result in sanctions including, but not limited to, suspension of contract payments, termination of this Contract and/or debarment of contracting opportunities with the State for up to three (3) years. In addition to the provisions of the above paragraph, if the total amount set forth in this Contract is in excess of $25,000.00, the Contractor certifies and agrees that it will provide a drug-free workplace by:

  • Incident Response Operator shall have a written incident response plan that reflects best practices and is consistent with industry standards and federal and state law for responding to a data breach, breach of security, privacy incident or unauthorized acquisition or use of any portion of Data, including PII, and agrees to provide LEA, upon request, an executive summary of the written incident response plan.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Certification for Federal-Aid Contracts Lobbying Activities A. The CONSULTANT certifies, by signing and submitting this Contract, to the best of its knowledge and belief after diligent inquiry, and other than as disclosed in writing to the LPA prior to or contemporaneously with the execution and delivery of this Contract by the CONSULTANT, the CONSULTANT has complied with Section 1352, Title 31, U.S. Code, and specifically, that:

  • Customer Responsibility You agree that you are responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for the Service, or for software or other merchandise purchased through the Service, or any other expenses incurred in accordance with the terms of this Agreement. You agree that you are responsible for backing up (a) any data you submit, receive or transfer over the Service, including, without limitation, your email; and (b) any data, files, programs, or applications on any device you connect to the Service. You acknowledge that you are aware that content accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of your account by minors. You ratify and confirm any obligations incurred by a minor using your account.

  • Certification Regarding Responsibility Matters This provision applies to solicitations where the contract value is expected to exceed the simplified acquisition threshold.

  • ADDITIONAL CONTRACTOR RESPONSIBILITIES 13 In addition to providing the services described in Paragraph 5 of this 14 Exhibit A, CONTRACTOR agrees to:

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