Intercultural Communication and Intercultural Competence Sample Clauses

Intercultural Communication and Intercultural Competence. Due to globalization and cultures colliding, communication is becoming more and more vital from a business perspective. Intercultural communication means that people need to express their feelings both verbally and non-verbally, both at home and at work, to be able to succeed in life (Xxxxxx & Xxxxxx, 2008, p.13). According to Hall (1959, 1966, 1976, 1984), culture can be interpreted as a way to communicate with the surrounding people. Hall (1976) divides this term into two areas: high context cultures and low context cultures. These very different types of culture have specific and significant characteristics. In high context cultures it is important to decode what is said and to interpret the body language, while in low context cultures people say what they actually mean and there are no expectations of interpretation of the words (Hall in Xxxxxx & Xxxxxxx, 1998, p. 272-273). It is not only the spoken words that make a difference when communicating; one must also understand the importance of non-verbal communication. Especially in unfamiliar cultures, misunderstandings can occur. Xxxxxxxx et al (2005, p. 382) argued that a person's ability to decode gestures is not solely a matter of one's abilities to adapt. It is important to also take the time spent in the country into consideration. Evidently, a person who is able to interpret gestures well is also talented in forming new relationships. Furthermore, Cai and Xxxxxxxxx (1996) define intercultural adaption as the process where people in cross- cultural interaction make their communication easier to understand for the counterpart. They have developed a model called the Intercultural Adaption Model. They talk about the importance of the first meeting and that this first meeting is positive for both parties and that one also should be careful in this first meeting to point out the cultural difference at hand. One should not let the counterpart feel different or point out too strongly that they do not come from the same cultures. This is already known and does not help in this situation. Xxxxxx & Olebe (1988), and Olebe & Xxxxxxx (1989), have identified eight crucial characteristics of a person talented in cross-cultural communication. The first one is showing respect to both individuals and cultures. Another characteristic is the ability to differentiate between what is true and what is not, i.e. someone's opinions versus facts. The third characteristic is the ability to stay empathetic, and the fourth is ...
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