Issue or Problem. 1. The County elected to deploy Microsoft (MS) Teams as an additional platform to provide voice services for their users. PRR 109 Voice Services Resource Units Structure, dated March 28, 2022, included the addition of MS Teams Phone RU.
Issue or Problem. 1. The Parties seek to add a new Information Security Engineer Labor Category to the Agreement to address the time and materials (T&M) that Security services provided by Contractor on new projects. Resolution:
Issue or Problem. After the decommissioning of the Blue Jeans solution for video conferencing, the County requires a cloud-based solution based on a peer-to-peer platform, primarily for its public-facing video conferencing needs and it is requesting Contractor to provide support services. Resolution:
Issue or Problem. County of San Diego’s Health and Human Services Agency utilizes the Cerner Millennium Electronic Health Records (EHR) solution to support an enterprise-wide view of clinical information to coordinate patient care. County of San Diego’s Health and Human Services Agency is requesting Contractor to provide services to support the expansion of the EHR. Resolution:
Issue or Problem. In PRR 83 Cloud IaaS and PaaS Resource Unit, dated November 18, 2020, the Parties adopted an interim pricing methodology for the services provided by Cloud providers and Contractor. Per the interim pricing methodology, Amazon Web Services (AWS) and MS Azure services have been billed as actuals plus a 5% markup. This approach remains in place per PRR 88 Cloud IaaS and PaaS Resource Unit Update, dated January 6, 2021. To date, the AWS Actuals billed to County have been limited to services consumed by business applications (e.g., compute, storage, database). Other services consumed at the infrastructure level (e.g., firewall, logging, monitoring) have not been billed to County. Resolution:
Issue or Problem. On August 25, 2020, with PRR 78, the Parties added the Webex Video Conferencing Services Resource Unit (RU) to the Agreement. On June 18, 2024, with PRR 139, the Parties added the Zoom Video Conferencing Support Services RU to the Agreement, making the Webex Video Conferencing Services RU redundant.
Issue or Problem. Service Level 44-1 Server Provisioning–Physical (Excludes Oracle), was implemented at the inception of the Agreement to measure performance of when a server’s operating system and its tools are installed. Because the County no longer deploys physical servers, Service Level 44-1 is no longer needed. Resolution: The Parties agree to inactivate the Service Level 44-1 and transfer its weighting factor of 2% to other Service Levels, effective April 1, 2024.
Issue or Problem. The County does not have a labor category to assist HHSA projects for outlining, planning, and implementing organizational change that would involve transition from current state use of technology to future state use of technology in the County of San Diego. Therefore, the County intends to employ a new labor category, Technology Transition and Adoption Coordinator (TTAC).
Issue or Problem. The County procured certain equipment and circuitry through the Federal Schools and Libraries Program (E-Rate program), to provide public internet access for all San Diego County Branch Libraries. Under the Agreement, Contractor provides a connection to the County’s public internet access through the Network Access – Static Wired Resource Unit (RU), which includes the costs associated to certain circuitry necessary to provide public internet access for all San Diego County Branch Libraries.
Issue or Problem. With PRR 104 NetBackup Solution Resource Unit, dated November 12, 2021, the Parties agreed to implement the Veritas NetBackup Solution in San Diego, Tulsa, and Colorado Springs data centers. The Parties now intend to include the Veritas NetBackup solution to include the daily backup/replication of the Amazon Web Services (AWS) West Commercial tenant and the AWS East Commercial tenant for disaster recovery purposes.
