JOINING US AND CHARGES. The basics. When you join us we’ll agree certain things with you and set them out in your Order Form or Welcome Letter. These documents will include important information like:
JOINING US AND CHARGES. The basics. When you join us we’ll agree certain things with you and set them out in your Order Form or
JOINING US AND CHARGES. 1.1 When you join Call Flow we will agree certain details with you and set them out in your • Your chosen services and how much this will cost you per month • The minimum term you have agreed to stay with us • The offer terms where applicable • The Demarcation Point to which Call Flow installs the Service • Additional services you have chosen as part of your package, when they start and end and when you will be charged for these.
1.2 The Agreement starts when we accept your order. This will be set out in your Service Confirmation.
1.3 Your minimum term starts on the Service Activation Date.
1.4 The Price Guide sets out current pricing information. This includes the Tariff (billed for the month ahead unless we say otherwise), usage charges or charges for third party services (billed after use), any other charges for the Call Flow Services provided to you or to someone who is authorised by you. All these charges will be added to your bill.
JOINING US AND CHARGES. The basics. When you join us we’ll agree certain things with you and set them out in your Order Form or Welcome Communications. These documents will include important information such as:
JOINING US AND CHARGES. The basics. When you join us we’ll agree certain things with you and set them out in your Service Confirmation Letter. This document includes important information like: 1. Your chosen services and how much this will cost you per month.
JOINING US AND CHARGES. The basics. When you join us we’ll agree certain things with you and set them out in your Service Confirmation Letter. This document includes important information like: 1. Your chosen services and how much this will cost you per month. 2. The minimum period you have agreed to stay with us. 3. Additional services you have chosen as part of your package, when they start and end and when you’ll be charged for these. Charging. Your Price Plan sets out current pricing information. This includes the monthly Plan Charge (billed for the month ahead unless we say otherwise), usage charges or charges for third party services (billed after use), any other charges for the Vodafone Home Broadband and Phone Services provided to you or to someone who is authorised by you. All these charges will be added to your bill. One off charges. Delivery charges, router fee, connection and installation charges may apply. You will be informed of these charges (if they apply) when you order the services. Please see the price plan or our website for details. Payment. You’ll need to pay for all charges within 7 days of the date of your bill. We ask that you pay by direct debit. Where VAT applies it will be included in the charges. If you pay late we’ll charge interest of 2% above the base rate of Barclays Bank each year and you’ll also need to pay a reasonable administration charge (see the Price Plan). Upgrade. If you request an upgrade or a renewal of your Agreement with us and we agree, you will need to agree to a new Minimum Period and you will need to pay the new charges applicable to that Agreement. Your new minimum period will not start until your new service activation date. Vodafone Home Broadband and Phone Services are not available separately. If you do not currently have a home phone line, you will need to have one installed in order for us to provide you with the services. A separate charge will apply for this as detailed in the Price Plan. We do not commit to providing the Vodafone Home Broadband and Phone Services until we have successfully completed an availability check. If the cost of installation and maintenance of the Vodafone Home Broadband and Phone Services are excessive we reserve the right not to provide these to you. Installation. You must be the current occupier of the property or have permission of the property owner for us to install the Services at your address. We will visit your premises on the installation date provided in your Service Confirmation Lett...
JOINING US AND CHARGES. The basics. When you purchase a Vodafone Smart SIM plan we’ll agree certain things with you including the price plan for your selected device, minimum term where applicable and confirmation of how much the subscription will cost you. This agreement may be downloaded from our Vodafone Smart App (also known as the V by Vodafone app) “App” onto your mobile device.
JOINING US AND CHARGES. The basics. When you purchase a V-Sim plan we'll agree certain things with you including the price plan for your selected device and confirmation of how much the rolling subscription will cost you. This agreement may be downloaded from our V- app onto your mobile device.
