Common use of Level of supervision Clause in Contracts

Level of supervision. Autonomy  Works autonomously under general supervision Complexity of Role  Responsible and positive leadership role within a team Application of specialist knowledge in functional area Decision Making, Problem Solving & Accountability  Suggests ideas and solutions to achieve established outcomes Ability to adapt, re-organise and respond to individuals needs Applies specialist knowledge to solve problems Communication, Customer Service & Interpersonal Skills  Resolves complex inquiries and incidents by providing information, support and advice Identifies specific issues to be referred to senior staff Communicates clearly with staff and supervisors Has the ability to provide information and collaborative advice when required Ability to consult appropriately with Branch peers and patrons and provide honest, professional feedback and support Knowledge & Proficiency  Understands philosophy and culture of YMCA Has extensive knowledge of YMCA programs, services and professional development opportunities Demonstrated specialist knowledge and proficiency in the area of responsibility In addition to the above General Skills, Qualifications & Experience for this Grade, refer to the following specific Skills, Qualifications & Experience that apply to the indicative roles listed Health & Wellness Area Stream – Health & Fitness Instructor Technical Skills / Knowledge  Capable of training and inducting new Health Club staff  Able to conduct workshops / training sessions on exercise technique  Able to deliver community education seminars  Able to perform basic leadership tasks such as rosters, reporting on KPI’s, lead retention programs  Able to make recommendations to management regarding improvements to Health Club operations  Able to step into a acting Health Club Team Leader  Able to Personal train Training, Qualifications and Experience  Requires Certificate IV - Fitness Instructor  CPR  First Aid Level 2  Requires Kinect / Fitness Australia Personal Trainer Registration  Minimum of 2 years experience Frontline Services Area Stream – Membership Services Officer (Sales) Technical Skills / Knowledge  Proven ability to consistently meet membership / sales KPI’s Training, Qualifications and Experience  Required to have completed YMCA Customer Service Induction prior to commencing  Will be required to have YMCA Customer Service and Membership Training prior to commencement and participate in ongoing relevant training Admin Area Stream – Senior Administration & Accounts Officer Technical Skills / Knowledge  Requires comprehensive computer, accounts and administration skills  Creating and maintaining files (both electronic and manual) in accordance with policies and procedures  Capable of accurate and timely entry of data  Required to undertake a range of administration / accounts functions including but not limited to the areas of; Memberships, Finance and Payroll / HR Training, Qualifications and Experience  Experience using various accounting and/or payroll programs  Previous bookkeeping experience  1 - 3 years experience in a similar role Aquatics Area Stream – Swimming Teacher Technical Skills / Knowledge  Exceptional program knowledge and full comprehension of program philosophy  Recognises and readily responds to student diversity  Lesson objectives are clearly set and easily measured  Is recognised and actively contributes as a senior teacher, effective mentor and role model  Ability to provide basic training outcomes to peers  Displays basic knowledge and understanding of program administration duties Training, Qualifications and Experience  In excess of 36 months teaching experience  AUSTSWIM Teacher of Swimming & Water safety plus three other modules  Demonstrated commitment to ongoing professional training and personal development Programs Area Stream – Program Leader Technical Skills / Knowledge  Prepares, implements and evaluates relevant programs  Ability to supervise and direct staff  Ability to identify, adapt and manage the daily plans, tasks and procedures to achieve best practice program outcomes  May simple design activities for sessions, or implement sessions previously designed Training, Qualifications and Experience  May require qualifications in relevant Program  Previous experience in relevant Program and/or in Programming Gymnastics Area Stream – Gymnastics Coach Technical Skills / Knowledge  Strong understanding of program philosophy and teaching guidelines  Instructs and interacts with students and guardians providing effective direction, feedback and support  Ability to lead and support Junior Coaches  Responsible for the planning and delivery of yearly and terms plans; and assisting other staff members with their planning  Capable of assessing new students  Capable of supervising qualification assessments Training, Qualifications and Experience  Level 1 Gymnastics Coaching qualification  May have multiple qualifications of Level 2 Gymnastics Coaching  May require a judging qualification or ability to judge at YMCA or Gymstar competitions  Completed a supervisors course or is qualified to assess qualifications  Extensive Coaching experience

Level of supervision. Autonomy  Works autonomously under general supervision Complexity of Role  Responsible and positive leadership role within a team Application of specialist knowledge in functional area Decision Making, Problem Solving & Accountability  Suggests ideas and solutions to achieve established outcomes Ability to adapt, re-organise and respond to individuals needs Applies specialist knowledge to solve problems Communication, Customer Service & Interpersonal Skills  Resolves complex inquiries and incidents by providing information, support and advice Identifies specific issues to be referred to senior staff Communicates clearly with staff and supervisors Has the ability to provide information and collaborative advice when required Ability to consult appropriately with Branch peers and patrons and provide honest, professional feedback and support Knowledge & Proficiency  Understands philosophy and culture of YMCA Has extensive knowledge of YMCA programs, services and professional development opportunities Demonstrated specialist knowledge and proficiency in the area of responsibility In addition to the above General Skills, Qualifications & Experience for this Grade, refer to the following specific Skills, Qualifications & Experience that apply to the indicative roles listed Health & Wellness Duty Management Area Stream – Health & Fitness Instructor Shift Supervisor Technical Skills / Knowledge  Capable Responsible for shift management of training a small Branch when generally there is not a more senior staff member present and/or responsible for the shift management of a Branch when there is one or more senior staff member present Acts with the authority of the Branch Manager Responsible for daily shift management and inducting new Health Club supervision of support staff  Able within a specific work area Staff support and direction are directly related to conduct workshops / training sessions on exercise technique  Able work performance and related technical issues Training, leading and mentoring are an integral and major focus of this role Specific understanding of operations and the ability to deliver community education seminars  Able coordinate work across a number of areas Reasonable autonomy within clear and established guidelines Effective conflict resolution skills Anticipates and is proactive in safety management Ability to perform basic leadership tasks such as rostersdirect, reporting on KPI’s, lead retention programs  Able to make recommendations to management regarding improvements to Health Club operations  Able to step into a acting Health Club Team Leader  Able to Personal train deploy and gain cooperation of staff team Training, Qualifications and Experience  Requires Twelve – thirty six months relevant experience May require Pool Operators Certificate IV - Fitness Instructor  CPR  First Aid Level 1 & 2  Requires Kinect / Fitness Australia Personal Trainer Registration  Minimum of 2 years experience Frontline Services Area Stream – Membership Services Officer (Sales) Technical Skills / Knowledge  Proven ability Defibrillator Certificate Commitment to consistently meet membership / sales KPI’s Training, Qualifications personal and Experience  Required to have completed YMCA Customer Service Induction prior to commencing  Will be required to have YMCA Customer Service and Membership Training prior to commencement and participate in ongoing relevant professional training Admin Area Stream – Senior Administration & Accounts Officer Technical Skills / Knowledge  Requires comprehensive computer, accounts and administration skills  Creating and maintaining files (both electronic and manual) in accordance with policies and procedures  Capable of accurate and timely entry of data  Required to undertake a range of administration / accounts functions including but not limited to the areas of; Memberships, Finance and Payroll / HR Training, Qualifications and Experience  Experience using various accounting and/or payroll programs  Previous bookkeeping experience  1 - 3 years experience in a similar role Aquatics Area Stream – Swimming Teacher in Charge Technical Skills / Knowledge  Exceptional Functions with a high degree of independence and accountability Directs and deploys staff Accountable for the effective and efficient operation of specific program delivery with regular direction from aquatic management personnel Accountable for the effective application of skills and knowledge of the teaching team; to ensure consistent quality program delivery Actively develops local strategies for improvement and full comprehension of program philosophy  Recognises and readily responds to student diversity  Lesson objectives are clearly set and easily measured  Is recognised and actively contributes as a senior teacher, effective mentor and role model  Ability to provide basic training outcomes to peers  Displays basic change Thorough knowledge and understanding of program administration duties teaching disciplines Problem solving skills are a key feature Mentor and role model Satisfactorily resolves complex inquiries and difficult issues Ability to coordinate operations and service across a number of areas Training, Qualifications and Experience  In excess of 36 forty two months teaching experience  Working towards gaining all AUSTSWIM Teacher of Swimming & Water safety plus three other extension modules  Demonstrated commitment to ongoing professional training Undertakes active engagement across all aquatic program streams Other appropriate industry qualifications Broad general industry knowledge and personal development Programs Area Stream – Program Leader Technical Skills / Knowledge  Prepares, implements and evaluates relevant programs  Ability to supervise and direct staff  Ability to identify, adapt and manage the daily plans, tasks and procedures to achieve best practice program outcomes  May simple design activities for sessions, or implement sessions previously designed Training, Qualifications and Experience  May require qualifications in relevant Program  Previous experience in relevant Program and/or in Programming Gymnastics Area Stream – Gymnastics Coach Technical Skills / Knowledge  Strong understanding of program philosophy and teaching guidelines  Instructs and interacts with students and guardians providing effective direction, feedback and support  Ability to lead and support Junior Coaches  Responsible for the planning and delivery of yearly and terms plans; and assisting other staff members with their planning  Capable of assessing new students  Capable of supervising qualification assessments Training, Qualifications and Experience  Level 1 Gymnastics Coaching qualification  May have multiple qualifications of Level 2 Gymnastics Coaching  May require a judging qualification or ability to judge at YMCA or Gymstar competitions  Completed a supervisors course or is qualified to assess qualifications  Extensive Coaching experience

Level of supervision. Autonomy  Works autonomously under general supervision Complexity of Role  Responsible and positive leadership role within a team Application of specialist knowledge in functional area Decision Making, Problem Solving & Accountability  Suggests ideas and solutions to achieve established outcomes Ability to adapt, re-organise and respond to individuals needs Applies specialist knowledge to solve problems Communication, Customer Service & Interpersonal Skills  Resolves complex inquiries and incidents by providing information, support and advice Identifies specific issues to be referred to senior staff Communicates clearly with staff and supervisors Has the ability to provide information and collaborative advice when required Ability to consult appropriately with Branch peers and patrons and provide honest, professional feedback and support Knowledge & Proficiency  Understands philosophy and culture of YMCA Has extensive knowledge of YMCA programs, services and professional development opportunities Demonstrated specialist knowledge and proficiency in the area of responsibility In addition to the above General Skills, Qualifications & Experience for this Grade, refer to the following specific Skills, Qualifications & Experience that apply to the indicative roles listed Health & Wellness Area Stream – Health & Fitness Instructor Technical Skills / Knowledge  Capable of training and inducting new Health Club staff  Able to conduct workshops / training sessions on exercise technique  Able to deliver community education seminars  Able to perform basic leadership tasks such as rosters, reporting on KPI’s, lead retention programs  Able to make recommendations to management regarding improvements to Health Club operations  Able to step into a acting Health Club Team Leader  Able to Personal train Training, Qualifications and Experience  Requires Certificate IV - Fitness Instructor  CPR  First Aid Level 2  Requires Kinect / Fitness Australia Personal Trainer Registration  Minimum of 2 years experience Frontline Services Area Stream – Membership Services Officer (Sales) Technical Skills / Knowledge  Proven ability to consistently meet membership / sales KPI’s Training, Qualifications and Experience  Required to have completed YMCA Customer Service Induction prior to commencing  Will be required to have YMCA Customer Service and Membership Training prior to commencement and participate in ongoing relevant training Admin Area Stream – Senior Administration & Accounts Officer Technical Skills / Knowledge  Requires comprehensive computer, accounts and administration skills  Creating and maintaining files (both electronic and manual) in accordance with policies and procedures  Capable of accurate and timely entry of data  Required to undertake a range of administration / accounts functions including but not limited to the areas of; Memberships, Finance and Payroll / HR Training, Qualifications and Experience  Experience using various accounting and/or payroll programs  Previous bookkeeping experience  1 - 3 years experience in a similar role Aquatics Area Stream – Swimming Teacher Technical Skills / Knowledge  Exceptional program knowledge and full comprehension of program philosophy  Recognises and readily responds to student diversity  Lesson objectives are clearly set and easily measured  Is recognised and actively contributes as a senior teacher, effective mentor and role model  Ability to provide basic training outcomes to peers  Displays basic knowledge and understanding of program administration duties Training, Qualifications and Experience  In excess of 36 months teaching experience  AUSTSWIM Teacher of Swimming & Water safety plus three other modules  Demonstrated commitment to ongoing professional training and personal development Programs Area Stream – Program Leader Technical Skills / Knowledge  Prepares, implements and evaluates relevant programs  Ability to supervise and direct staff  Ability to identify, adapt and manage the daily plans, tasks and procedures to achieve best practice program outcomes  May simple design activities for sessions, or implement sessions previously designed Training, Qualifications and Experience  May require qualifications in relevant Program  Previous experience in relevant Program and/or in Programming Gymnastics Area Stream – Gymnastics Coach Technical Skills / Knowledge  Strong understanding of program philosophy and teaching guidelines  Instructs and interacts with students and guardians providing effective direction, feedback and support  Ability to lead and support Junior Coaches  Responsible for the planning and delivery of yearly and terms plans; and assisting other staff members with their planning  Capable of assessing new students  Capable of supervising qualification assessments Training, Qualifications and Experience  Level 1 Gymnastics Coaching qualification  May have multiple qualifications of Level 2 Gymnastics Coaching  May require a judging qualification or ability to judge at YMCA or Gymstar competitions  Completed a supervisors course or is qualified to assess qualifications  Extensive Coaching experience

Level of supervision. Autonomy  Works autonomously under general supervision Complexity of Role  Responsible and positive leadership role within a team Application of specialist knowledge in functional area Decision Making, Problem Solving & Accountability  Suggests ideas and solutions to achieve established outcomes Ability to adapt, re-organise and respond to individuals needs Applies specialist knowledge to solve problems Communication, Customer Service & Interpersonal Skills  Resolves complex inquiries and incidents by providing information, support and advice Identifies specific issues to be referred to senior staff Communicates clearly with staff and supervisors Has the ability to provide information and collaborative advice when required Ability to consult appropriately with Branch peers and patrons and provide honest, professional feedback and support Knowledge & Proficiency  Understands philosophy and culture of YMCA Has extensive knowledge of YMCA programs, services and professional development opportunities Can clearly articulate the Y’s point of difference Demonstrated specialist knowledge and proficiency in the area of responsibility In addition to the above General Skills, Qualifications & Experience for this Grade, refer to the following specific Skills, Qualifications & Experience that apply to the indicative roles listed Health & Wellness Administration / Finance Area Stream – Health & Fitness Instructor Administration Coordinator Technical Skills / Knowledge  Capable Trains and coordinates the work of training and inducting new Health Club front office and/or other clerical staff  Able to conduct workshops / training sessions on exercise technique  Able to deliver community education seminars  Able to perform basic leadership tasks such as rosters, reporting on KPI’s, lead retention programs  Able to make recommendations to management regarding improvements to Health Club operations  Able to step into a acting Health Club Team Leader  Able to Personal train Training, Qualifications and Experience  Requires Certificate IV - Fitness Instructor  CPR  First Aid Level 2  Requires Kinect / Fitness Australia Personal Trainer Registration  Minimum of 2 years experience Frontline Services Area Stream – Membership Services Officer (Sales) Technical Skills / Knowledge  Proven ability to consistently meet membership / sales KPI’s Training, Qualifications and Experience  Required to have completed YMCA Customer Service Induction prior to commencing  Will be required to have YMCA Customer Service and Membership Training prior to commencement and participate in ongoing relevant training Admin Area Stream – Senior Administration & Accounts Officer Technical Skills / Knowledge  Requires comprehensive computer, accounts and administration skills  Creating and maintaining files (both electronic and manual) in accordance with policies and procedures  Capable of accurate and timely entry of data  Required to undertake a range of administration / accounts functions including but not limited to the areas of; Memberships, Finance and Payroll / HR Training, Qualifications and Experience  Experience using various accounting and/or payroll programs  Previous bookkeeping Appropriate level of training Relevant experience  1 - 3 years experience in a similar role Aquatics Area Stream – Swimming Teacher Technical Skills / Knowledge  Exceptional program knowledge and full comprehension of program philosophy  Recognises and readily responds to student diversity  Lesson objectives are clearly set and easily measured  Is recognised and actively contributes as a senior teacher, effective mentor and role model  Ability to provide basic training outcomes to peers  Displays basic knowledge and understanding of program administration duties Training, Qualifications and Experience  In excess of 36 months teaching experience  AUSTSWIM Teacher of Swimming & Water safety plus three other modules  Demonstrated commitment to ongoing professional training and personal development Programs Area Stream – Program Leader Coordinator Technical Skills / Knowledge  Prepares, implements and evaluates relevant programs  Ability to supervise develop, plan and direct staff  coordinate programs specific to areas of responsibility Supervision of employees of a lower grade including work allocation, rostering and guidance Ability to identify, adapt and manage the daily plans, tasks and procedures to achieve best practice program outcomes  outcomes. May simple design activities be responsible for sessions, or implement sessions previously designed the work performed by others May be required to undertake industry networking Training, Qualifications and Experience  May require formal qualifications in relevant Program  Previous one or more disciplines at Certificate or above level Requires previous industry experience in relevant Program and/or in Programming Gymnastics Area Stream – Gymnastics Coach Technical Skills / Knowledge  Strong understanding of program philosophy and teaching guidelines  Instructs and interacts with students and guardians providing effective direction, feedback and support  Ability to lead and support Junior Coaches  Responsible for the planning and delivery of yearly and terms plans; and assisting other staff members with their planning  Capable of assessing new students  Capable of supervising qualification assessments Training, Qualifications and Experience  First Aid Level 1 Gymnastics Coaching qualification  May have multiple qualifications of Level or 2 Gymnastics Coaching  May require a judging qualification or ability to judge at YMCA or Gymstar competitions  Completed a supervisors course or is qualified to assess qualifications  Extensive Coaching experienceand/or CPR (for roles with direct customer contact)