Limitations on Support Services. 5.1 The Provider shall have no obligation to provide Support Services in respect of any issue caused by:
(a) the improper use of the Hosted Services by the Customer; or
(b) any alteration to the Hosted Services made without the prior consent of the Provider.
Limitations on Support Services. 6.1 In case the Client has opted for the Free Support Level and the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds twenty (20) then:
(a) the Provider will cease to have an obligation to provide Support Services to the Client during the remainder of that calendar month;
(b) the Provider may agree to provide Support Services to the Client during the remainder of that calendar month, but the provision of those Support Services may be subject to additional Charges.
6.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by:
(a) the improper use of the Hosted Services by the Client; or
(b) any alteration to the Hosted Services made without the prior consent of the Provider.
Limitations on Support Services. 3.3.1. NetBrain shall not maintain or support any Third Party Software.
3.3.2. NetBrain shall provide Support Services only with respect to the two (2) most recent released Upgrades of the Programs.
3.3.3. In the event that while diagnosing or fixing problems for Customer as part of Support Services, NetBrain determines, in its sole discretion, that such problem(s) is/are not caused by the Programs, or are not covered by this Agreement (hereinafter “Out-of-Scope Support”), that NetBrain will immediately stop working on such problem(s) until Customer has entered into a professional services agreement with NetBrain for such services. For the avoidance of doubt, NetBrain will be under no obligation to provide Support Services for such Out-of-Scope Support determined hereunder, and its failure to do so shall not be deemed a breach hereunder.
Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds 8 hours then:
(a) the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and
(b) the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges.
5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by:
(a) the improper use of the software by the Customer; or
(b) any alteration to the software made without the prior consent of the Provider.
1. Categories of Data Subject
Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceed 12 hours then:
(a) the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and
(b) the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges.
5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by:
(a) the improper use of the Hosted Services by the Customer; or
(b) any alteration to the Hosted Services made without the prior consent of the Provider.
1. Categories of data subject
2. Types of Personal Data
3. Purposes of processing
Limitations on Support Services. 5.1 For the “Standard” level only, if the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceed 20 hours then:
1. the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and
2. the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges.
5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by:
1. any factor outside the scope of the Support Services; or
2. the improper use of the Software by the Customer; or
3. any alteration to the Software made without the prior consent of the Provider.
5.3 If the Provider provides Support Services at the request of the Customer and the Provider, after beginning the provision of those Support Services, reasonably concludes that the Provider has no obligation to provide those Support Services by virtue of the exceptions set out in Paragraph 5.2, the Provider may levy additional Charges in respect of:
1. those Support Services; and
2. any subsequent Support Services provided in relation to the issue with the consent of the Customer, at its standard time-based rates.
Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during [any calendar month] exceed [amount] then:
(a) the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and
(b) the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges.
5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by:
(a) [any factor outside the scope of the Support Services];
(b) [the improper use of the Software by the Customer]; or
(c) [any alteration to the Software made without the prior consent of the Provider].
5.3 If the Provider provides Support Services at the request of the Customer and the Provider, after beginning the provision of those Support Services, reasonably concludes that the Provider has no obligation to provide those Support Services by virtue of the exceptions set out in Paragraph 5.2, the Provider may levy additional Charges in respect of:
(a) those Support Services; and
(b) any subsequent Support Services provided in relation to the issue with the consent of the Customer, at its standard time-based rates. A free, short-form software support services agreement. The document may be used in relation to the provision of helpdesk-based support services for software. It is not intended to cover software maintenance services, or indeed any other software-related services. This document is substantially identical to our basic software support agreement, but with the edition of an SEQ legal credit, which under our licensing terms you must retain in the document during use. This agreement is not suitable for use where the service provider will be acting as a data processor with respect to personal data supplied by the customer. In these circumstances, data protection law requires the inclusion of certain clauses in the contract. Such clauses are included in some of the longer versions of this agreement that we publish (namely, the software support agreement (standard), and the software support agreement (premium). Insert the date of execution of the document.
Limitations on Support Services. (a) NetBrain shall not maintain or support any Third Party Software.
(b) NetBrain shall provide Support Services only with respect to the two (2) most recent released Upgrades of the Programs.
(c) Any time incurred by NetBrain in diagnosing or fixing problems that are not caused by the Programs, or are not covered by this Agreement (hereinafter “Out-of-Scope Support”), are billable to Customer at rates to be specified in an Order and with a one-hour minimum per call.
(d) Any travel and expenses incurred in conjunction with Out-of-Scope Support and support shall be billed to Customer at NetBrain’s actual costs.
Limitations on Support Services. 3.1. Venuedirectory shall have no obligation to provide Support Services in respect of any issue caused by:
(a) the improper use of the Hosted Services by the Venue Partner; or
(b) any alteration to the Hosted Services made without the prior consent of Venuedirectory. Full details of how we process and manage personal data can be found in our Privacy Policy. Your privacy is important to us, we always strive to manage your personal information with integrity and respect. Earning your trust as we protect your privacy is at the core of what we do every day. We are committed to:
(i) Simplifying our policies and making your choices clear
(ii) Being transparent about data management
(iii) Ensuring you have control of your own personal data We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services
(i) We store your personal information for only as long as we have a reason to keep it.
(ii) We aim for full transparency on how we gather, use and share your personal information. We’ve consolidated and updated our Privacy Policy; you’ll notice a few changes which include more transparency about how we collect and process your personal information.
Limitations on Support Services a. Operata shall have no obligation to provide Support Services in respect of any issue caused by: i. any Integrated Product or third party or Customer software used by the Customer in connection with the Operata Platform, including but not limited to the user devices that are not supported by Operata and/or meet the recommendations for the cloud services used by the End User and the browser types and versions that are not supported by Operata and/or the cloud services used by the End User.
