Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds 8 hours then:
Limitations on Support Services. 5.1 The Provider shall have no obligation to provide Support Services in respect of any issue caused by:
Limitations on Support Services. 3.3.1. NetBrain shall not maintain or support any Third Party Software.
Limitations on Support Services. 6.1 In case the Client has opted for the Free Support Level and the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds twenty (20) then:
Limitations on Support Services. 6.1 Regardless of the Support Type the Client has opted for, the total Business Hours spent by the personnel of the Provider providing the Support Services during any calendar month exceeds twenty (20) then:
Limitations on Support Services. (a) NetBrain shall not maintain or support any Third Party Software.
Limitations on Support Services. 3.1. Venuedirectory shall have no obligation to provide Support Services in respect of any issue caused by:
Limitations on Support Services a. Operata shall have no obligation to provide Support Services in respect of any issue caused by: i. any Integrated Product or third party or Customer software used by the Customer in connection with the Operata Platform, including but not limited to the user devices that are not supported by Operata and/or meet the recommendations for the cloud services used by the End User and the browser types and versions that are not supported by Operata and/or the cloud services used by the End User.
Limitations on Support Services. 5.1 If the total hours spent by the personnel of Edumersive performing the Support Services during any calendar month exceed 40 business hours then:
Limitations on Support Services. 3.3.1. NetBrain shall not maintain or support any Third Party Software that is not distributed within the NetBrain Programs.
3.3.2. NetBrain shall provide Support Services only with respect to the two (2) most recent released Upgrades of the Programs.
3.3.3. In the event that while diagnosing or fixing problems for Customer as part of Support Services, NetBrain determines, in its sole discretion, that such problem(s) is/are not caused by the Programs, or are not covered by this Agreement (hereinafter “Out-of-Scope Support”), that NetBrain will immediately stop working on such problem(s) until Customer has entered into a professional services agreement with NetBrain for such services. For the avoidance of doubt, NetBrain will be under no obligation to provide Support Services for such Out-of-Scope Support determined hereunder, and its failure to do so shall not be deemed a breach hereunder.
