MAINTENANC E AND SUPPORT Sample Clauses

MAINTENANC E AND SUPPORT. During the time that the Product is under license according to an applicable Product Schedule and PAEC and Participating Districts are current on all license and maintenance fees, Focus will provide email and telephonic support for such Product. Focus will also make generally incorporated improvements and enhancements that are not designated as options, available to Participating Districts at no additional charge. If a malfunction corrected by Focus was due to anyone other than Focus's or its agents' actions, omissions or modification of such Product, then in the event of the negligence or willful misconduct or misuse of such Product by a Participating District, use of such Product in an operating environment other than that specified by Focus, or any failure by a Participating District to implement any improvements or updates to such Product as supplied by Focus at no additional charge, Focus is not obligated to fix the malfunction. If Focus does so, PAEC agrees to pay Focus' standard time and materials rates plus expenses for the services Focus provided in making the change or correction. Prior to imposing a charge for a malfunction or misuse of a product, or for not implementing improvements or updates to Product supplied by Focus, Focus shall give PAEC and the Participating District in question at least ten ( 10) working days' notice and an opportunity to make any corrections or issue approvals, before such charges will be levied. Maintenance and support from PAEC for the SIS is provided under a separate agreement between PAEC and individual school districts. In the event a Participating District terminates their contract with PAEC Student Data Services, .PAEC is no longer obligated to provide the district services. PAEC will provide notice to FSS Focus School Software 000 Xxxxxxx Xxx. Xxx. 000 Xx. Xxxxxxxxxx, XX 00000 (P) 000-000-0000 (F) 000-000-0000 within five business days of PAEC' s receipt of a Participating District's written notice of intent to terminate the contract for support from PAEC Student Data Services.
Sample 1
AutoNDA by SimpleDocs

Related to MAINTENANC E AND SUPPORT

  • Maintenance and Support For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Software Maintenance and Support If You purchase Software Maintenance and Support for the Software, the Software Maintenance and Support will be provided as described in Kofax’s then current Software Maintenance and Support Agreement, available at xxxx://xxx.xxxxx.xxx/legal/SMSA, and which is incorporated herein by this reference. If You are active and current on Software Maintenance and Support, You may request reconfigurations of the Software subject to Your payment of Kofax’s then current standard rates for such reconfigurations. Kofax will have no liability to You arising from or related to Your cessation of Software Maintenance and Support, whether from Your failure to timely renew Software Maintenance and Support or otherwise. If You elect to reinstate Software Maintenance and Support following expiration of the Software Maintenance and Support for whatever reason, You will (a) pay a reinstatement fee equal to the sum of the current annual Software Maintenance and Support fees, any unpaid Software Maintenance and Support fees from the date of expiration to the date of reinstatement, and an amount equal to one additional year of Software Maintenance and Support fees, and (b) apply all upgrades, enhancements and new releases to the Software needed to bring Your Software current with Kofax’s most current supported version of the Software. Software Maintenance and Support pricing will increase for renewal terms by an amount not to exceed 5% of the prior year term fee, provided that increases associated with additional software license purchases, if any, will be incorporated into the base for the purpose of calculation of each annual increase.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion.

  • TECHNICAL SUPPORT AND MAINTENANCE If technical support and maintenance is a part of the Goods that Contractor provides under the Contract, Contractor will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Site Maintenance The authorized area shall be maintained in a neat, clean, and safe condition, free of any solid waste, debris, or litter, except as specifically authorized herein.

  • Information and Support The NTO shall obtain from the ISO, and the ISO shall provide to the NTO, the necessary information and support services to comply with their obligations under this Article.

  • Project Maintenance The Local Government shall be responsible for maintenance of locally owned roads and locally owned facilities after completion of the work. The State shall be responsible for maintenance of the state highway system after completion of the work if the work was on the state highway system, unless otherwise provided for in existing maintenance agreements with the Local Government.

Time is Money Join Law Insider Premium to draft better contracts faster.