Maintenance of the Software. 6.1 The Licensor shall, during the period of twelve months from the execution of this Agreement and any further period of months in respect of which the Licensee has paid to the Licensor a maintenance fee, provide maintenance and technical support for the Software in accordance with the following provisions of this cl 6.
6.2 Pursuant to cl 6.1 the Licensor shall during UK working hours (9.00 am to 4.00 pm, Monday to Friday, excluding Public Holidays) or, in the case of emergency, at any other reasonably practicable time, provide the Licensee with advice by telephone or any other means agreed between the parties as to the Use of the Software and the Documentation, but if it is not reasonably practicable to provide such advice by telephone, the Licensor shall respond promptly to the request and shall provide on- site assistance as soon as practicable within normal office hours to resolve the problem.
6.3 The Licensee shall promptly notify the Licensor of any defect or error in the Software or the Documentation, and the Licensor shall, subject to the following provisions, use its reasonable endeavors to correct the defect or error, and to send a corrected version of the portion of the Software Material or the Documentation in question to the Licensee, as soon as practicable after being so notified.
Maintenance of the Software. 21.1 CDKX shall provide the following maintenance services in respect of the Software on the terms and conditions as set out hereunder.
Maintenance of the Software. 24 22. Title to and Risk in the System....................................25 23.
Maintenance of the Software. During the Subscription Term, the Supplier shall provide to the Customer any Updates to the Software, it being understood that the release of Updates to the Software shall be at the Supplier's sole discretion.
Maintenance of the Software. STI and CSI acknowledge and agree that the Software will, from time to time, undergo changes as necessary to maintain the Property in a commercially viable condition or to exploit certain or all market segments listed in Exhibit "A". From time to time during the term of this Agreement, CSI may request STI to make reasonable modifications and improvements to the software to enhance the marketability of the Property and the devices, products and special equipment manufactured therefrom, and to correct any errors or defects that CSI has reason to believe exist in the Software. STI shall use its best efforts to make such modifications and improvement, and shall initiate activity to verify and remedy any such error or defect within 5 working days after written notification. If a requested modification and/or improvement, or verified error or defect, cannot be remedied within 60 days, or if STI is unwilling or unable to maintain the Software in a commercially viable condition, then upon written demand by CSI, STI shall promptly provide appropriate source codes and consultation to CSI as necessary to enable CSI to make the modifications or improvements, correct the errors or defects, and/or maintain the Software in a commercially viable condition.
Maintenance of the Software. 11.1 The Licensor shall provide to the Licensee reasonable assistance in the configuration, use, modification, and enhancement of the Software, as may be necessary from time to time. The Licensee shall be able to contact the Licensor in person, via telephone, or via email as appropriate.
11.2 If the assistance requested by the Licensee is not related to the Licensee’s core platform, the Licensor will provide the assistance according to the Non-Core Platform Support Terms.
11.3 If the assistance requested by the Licensee relates to the core platform and is critical to the continuous operation of the Licensee’s core platform, the Licensor will respond to the Licensee within the Critical Response Time.
11.4 If the assistance requested by the Licensee relates to the core platform and is not critical to the continuous operation of the Licensee’s core platform, the Licensor will respond to the Licensee within the Non-Critical Response Time.
11.5 Assistance provided by the Licensor to the Licensee during Operating Hours will be charged to the Licensee at the Operating Hours Rates.
11.6 Assistance provided by the Licensor to the Licensee at all hours outside Operating Hours will be charged to the Licensee at the Non-Operating Hours Rates.
11.7 The Licensor shall make available to the Licensee any software patches, corrections, or improvements to the Software which the Licensor believes, acting reasonably are appropriate for commercial release. Such updates shall be delivered by the Licensor as soon as reasonably possible, and be in source code form.
Maintenance of the Software. 3.1 deviceTRUST shall render the following ser- vices during the contractual term:
Maintenance of the Software. 9.1 The Customer shall promptly notify the owner of any defect or error in the System or the System Software in its possession, whereupon the Owner shall take all proper steps to correct the same as soon as practicable by sending corrected system Software to the Customer.
Maintenance of the Software. GRA shall provide support and maintenance of the Software as provided in Schedule B.
Maintenance of the Software. Only LICENSOR and third parties, named and certified by LICENSOR, shall be entitled to deliver maintenance services for the SOFTWARE which may be based on a maintenance agreement.
