Maintenance and Technical Support. 3.1 Maintenance includes that of the Technology and databases, ensuring that: ● databases are regularly cleaned; ● databases are checked for integrity; ● patches are provided as required; ● upgrades for the Technology are introduced as required; ● operating systems upgrades are introduced as required; ● operating systems patches are introduced as required; ● maintenance of links is undertaken as required.
Maintenance and Technical Support. 1) After Party A pays Party B corresponding service fees, Party B shall provide Party A with maintenance and technical support of the Licensing Software in accordance with the provisions of this Contract. Such maintenance services provided by Party B is the standard maintenance services (as defined in Addendum A hereof), unless otherwise expressly agreed upon in this Contract, the maintenance services set forth in this Contract means only standard maintenance services.
2) If Party A needs Party B to provide additional maintenance services, a separate addendum is required to be signed by both Parties, such addendum shall expressly set forth service content and service fees, and Party B will provide additional maintenance services to Party A according to such addendum.
3) Any addendum to this Contract (if any) shall reflect the service policy of the maintenance and technical support provided by Party B. Party B will notice Party A in writing the latest maintenance and technical support policy in order to have Party A know any change of service policy, all changes (if any) won’t be come into force until the expiration of current maintenance and technical support contract.
Maintenance and Technical Support. During the term of this Limited License, Licensor shall provide Licensee with updates and upgrades of the System IP and with maintenance and support of the System and System IP, at no cost to Licensee, to not less than the extent and amount required to satisfy the Contract Obligations with respect to all System IP updates, upgrades, maintenance and support.
Maintenance and Technical Support. 5.1 The Customer shall pay the Provider in connection with the conclusion of the Agreement the Annual fee for maintenance of and technical support for the Licensed software for a period of one year from the date of the effectiveness of the Agreement. Payment of the Annual fee for maintenance and technical support results in the Customer´s right to provision of services in accordance with Annex 1. Maintenance and technical support will not apply to new modules released by the Company containing substantially altered characteristics or functionality and that are packaged and sold as separate modules.
5.2 The Annual fee for maintenance and technical support is payable in advance within the maturity of the Price for the Licensed software. The Customer can choose among several support levels that are detailed in Annex 1.
5.3 The Annual fee for maintenance and technical support is payable each year as of the anniversary date of the Agreement's entry into effect in the event that the Provider provided a lifetime license for the Licensed software in future years. The Customer will have no obligation to pay the Annual fee for maintenance and technical support if, during the previous year, the obligation regarding the maintenance of and provision of technical support for the Licensed software was terminated namely by a written notice from the Customer to the Provider no later than 60 days before the anniversary date of the Effectiveness of the Agreement (on the day and month of the respective year) containing the Customer´s will to terminate the provision of maintenance and technical support on the part of the Provider.
5.4 In the event that the Customer additionally orders any Increase of Parameters of the Licensed software or adds an Additional module to the Licensed software on a date which does not coincide with the day of the anniversary of the Agreement's entry into effect, the Customer is obliged to pay the Provider an aliquot part of the Annual fee for maintenance and technical support calculated and charged by the Provider based on a separate invoice.
5.5 The Provider is, under no circumstances, obliged to provide technical support or remove any defects caused to the Licensed software due to changes being made to it by the Customer or third parties, and the Provider is not liable for any loss of data or any damage caused directly or indirectly as a result of these changes.
Maintenance and Technical Support. ASP shall provide Maintenance and Technical Support Services regarding the Service and Software as set forth in Exhibit B.
Maintenance and Technical Support. All maintenance and technical support not otherwise included within the definition of Project Payments, Service Payments or License Fee Payments defined in this Agreement or the PFSA are subject to regular Design or Engineering charges as set forth in the PFSA unless otherwise agreed upon in writing by the parties. i-Showcase will advise Client in writing, prior to performing any such maintenance or technical support, whether any such maintenance or technical support requested by Client is not included within the Project Payments, Service Payments or License Fee Payments hereunder. i-Showcase will not undertake any such maintenance or technical support, or charge Client for such excluded services without the prior written consent of Client.
Maintenance and Technical Support. Company and ZDNet shall each maintain the portions of the design, content, and software developed for the Co-branded Site for which each party is responsible. Company shall incorporate all bug fixes and upgrades into the production version of the Co-branded Site and will consider all product changes and enhancements reasonably requested by ZDNet on an ongoing basis during the Term of this Agreement, and shall make any product changes or enhancements that are reasonably necessary to maintain the Co-branded Site at the standards set forth in Section 4(a). All product upgrades shall be implemented by Company, and Company shall maintain the hardware and bandwidth upgrades reasonably needed to maintain services and products with performance and reliability standards comparable to the Techies Site and the ZDNet Site. Each party agrees to consult with the other party regarding technical issues and each party shall designate a technical person as the contact person for such consultation. Such technical person shall be contacted at least three (3) working days prior to scheduled outages and immediately in case of unscheduled outages
Maintenance and Technical Support. Levels of maintenance and support. STANDARD o Access to new versions and Documentation of the Licensed software. o Email support provided 8x5 via email account xxxxxxx@xxxxxxxxxx.xxx with our best effort regarding response and repair times. o Included in the subscription license. PREMIUM o Access to new versions and Documentation of the Licensed software. o Guaranteed availability of helpdesk (8x5), response time (1 day) and repair time (5 days). o Higher issue priority.
Maintenance and Technical Support. Matterport will use commercially reasonable efforts to keep the Matterport Cloud operational, exclusive of downtime necessary for scheduled and emergency maintenance. Matterport shall provide reasonable technical support to You, through email and a support hotline, during the hours of 9 a.m. to 5 p.m. Pacific Time, Monday through Friday (excluding national holidays), for all issues relating to the operation and use of the Matterport Cloud. Except as otherwise expressly provided in this Agreement, You are solely responsible for all development, operation, maintenance, content, and end-user support relating to Your website.
Maintenance and Technical Support. Subject to your payment of applicable fees, Contractor through Centrify will provide maintenance and support services in accordance with Centrify's standard support policies. You understand that Centrify may update the software at any time. Such updates may be provided to you in due course, but Centrify has no obligations to provide such updates to you. You may decide whether to install updates to the Software unless Contractor, through Centrify expressly notifies you that a particular update is mandatory. DISCLAIMER OF WARRANTIES. THE SOFTWARE IS PROVIDED TO YOU AS IS AND THERE ARE NO WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY CONTRACTOR OR ITS SUPPLIERS, EITHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE SOFTWARE, INCLUDING WARRANTIES OR CONDITIONS OF TITLE, QUALITY, PERFORMANCE, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. CONTRACTOR AND ITS SUPPLIERS DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR NEEDS OR BE FREE FROM ERRORS, OR THAT THE OPERATIONS OF THE SOFTWARE WILL BE UNINTERRUPTED. CONTRACTOR AND ITS SUPPLIERS DO NOT WARRANT THE ACCURACY OF THE REPORTS GENERATED. THE FOREGOING EXCLUSIONS AND DISCLAIMERS ARE AN ESSENTIAL PART OF THIS ATTACHMENT A AND FORMED THE BASIS FOR DETERMINING THE PRICE CHARGED FOR THE PRODUCTS. SOME STATES DO NOT ALLOW EXCLUSION OF AN IMPLIED WARRANTY, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
