Missed Visits. (i) Provider must develop a back-up plan for each Covered Person to be implemented during missed visits, or when otherwise necessary. For purposes of this section, “missed visit,” refers to a period of one or more hours that a staff member of Provider does not furnish the home health service that a Covered Person is authorized to receive and which has been implemented. A missed visit may be due to exigent circumstances beyond any party’s control. It may also be due to a fault of Provider, the staff member, Subcontractor or Health Plan. It may also be due to a fault of the Covered Person. For example, the Covered Person refuses to allow the staff member to enter the home or to remain there after beginning work; the staff member suspects or witnesses unlawful activity in the home; or, the environment in the Covered Person’s home is such that the staff member fears for their personal safety.
(ii) When Provider is notified before a missed visit occurs or as it is occurring, Provider must contact the Covered Person and implement the back-up plan or offer a suitable alternative service. Provider must report all missed visits to Subcontractor and/or Health Plan in writing within three calendar days of the missed visit. This report must be submitted on a Subcontractor and/or Health Plan-approved form, which captures all of the information the Subcontractor or Health Plan requires, including, but not limited to, the following: the identity of the Covered Person; the type of service involved; the date of the missed visit; the cause(s); and, what corrective action was taken to mitigate the cause(s) of the missed visit. Provider must ensure that the staff member enters notes about the circumstances of a missed visit in every instance in which notes are possible.
Missed Visits. If a subject misses a scheduled visit, reschedule the subject within the same visit period. Show diligence in trying to schedule the subject for all visits, and document all attempts to contact the subject in the subject’s chart. In documentation, include dates, times, method of contact, etc. If a subject is unable to return for the final study visit, complete the Exit Case Report Form with the appropriate reason for discontinuation. If attempts to contact the subject are unsuccessful, document the date the subject is considered lost to follow-up. Complete the subject’s Exit Case Report Form after the last window (Visit 4A) closes, indicating the subject is lost to follow-up.
Missed Visits. Well visits not cancelled 24 hours prior to the scheduled appointment may be subject to a $100.00 charge. Xxxx visits not cancelled at least two hours prior to the appointment may be subject to a $100.00 charge. New Well Patient Visits not cancelled 24 hours prior to the scheduled appointment may be subject to a $200.00 charge.
Missed Visits. Missed coaching calls and progress appointments must be made up within 2 weeks of missing. If 24 hours is not given to reschedule an appointment, the client forfeits that appointment. In the case of an emergency situation, it is the discretion of the Practitioner or Doctor to reschedule this appointment.
Missed Visits. 8.1 The Provider shall put in place and keep diligently such active systems to monitor and report service activity and in particular compliance by Support Workers with the time slot required as set out in the Particulars. This shall include systems and practices whereby:-
8.1.1 Service Users and or persons acting on their behalf shall have real time access to a contact facility of the Provider;
8.1.2 Support Workers shall be accountable to the Provider for their whereabouts, attendance at work and time keeping;
8.1.3 Support Workers shall be contactable during appointments and travelling time to receive instructions from the Provider and to be subject to instructions from the Provider;
8.1.4 Support Workers shall be lawfully required to comply with the reasonable instructions of the Provider as to attendance at appointments, variance of tasks or the allocation of new tasks; and
8.1.5 The whereabouts, attendance at work and time keeping of Support Workers shall be contemporaneously available to the Provider
8.2 The Provider shall keep a contemporaneous log of Missed Visits, whether these be reported by a Specific Service user or someone acting on their behalf, or by the Commissioner, or where the Provider becomes aware of a Missed Visit.
Missed Visits. Missed progress appointments must be made up within 2 weeks of missing. If 24 hours is not given to reschedule an appointment, the client forfeits that appointment. In the case of an emergency situation, it is the discretion of the Practitioner or Doctor to reschedule this appointment.
