Monitoring compliance, recording and Learning Outcomes Sample Clauses

Monitoring compliance, recording and Learning Outcomes. Each Complaints Manager is responsible for their own monitoring and recording of joint complaints. To ensure anonymity, specifics should be avoided that may identify a particular complainant. Trends, information and learning outcomes can be shared between Organisations to improve joint working and standards without the need for consent. Jointly investigated complaints may fall under each organisation’s local monitoring compliance and learning outcomes review. For these details, please refer to each organisation’s local complaints procedure. For detailed actions, please refer to Appendix H. This agreement will be the subject of a formal review 12 months after agreed or at such earlier date as: • Any change in the relevant statutory frameworks for complaints is made, or • Any changes to a Organisation’s local policy which may affect this agreement, or • If it is felt by the Organisations that, through experience or complainant feedback, the agreement needs to be modified. APPENDICES APPENDIX A STATUTORY LEGISLATION AND RELATED GUIDANCE AND STATUTES Core Legislation The Local Authority Social Services and National Health Service Complaints (England) Regulations (2009) xxxx://xxx.xxxxxxxxxxx.xxx.xx/uksi/2009/309/contents/made The Local Authority Social Services and National Health Service Complaints (England) (amendment) Regulations (2009) xxxx://xxx.xxxxxxxxxxx.xxx.xx/uksi/2009/1768/contents/made The Health and Social Care Act (2008) xxxx://xxx.xxxxxxxxxxx.xxx.xx/ukpga/2008/14/contents (changes still outstanding) Primary Guidance Listening, Responding, Improving: A Guide to Better Customer Care: xxxx://xxx.xx.xxx.xx/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGu idance/DH_095408 Related Guidance and Statutes National Health Service Bodies and Local Authority Partnership Arrangements Regulations 2000 xxxx://xxx.xxxx.xxx.xx/si/si2000/20000617.htm Handling complaints in the NHS - good practice toolkit for local resolution xxxx://xxx.xx.xxx.xx/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGu idance/Browsable/DH_4108465 The NHS (General Medical Services Contracts) Regulations 2004 – SI 2004 No. 291 xxxx://xxx.xxxx.xxx.xx/si/si2004/20040291.htm Effective Care Co-ordination in Mental Health Services 1999 xxxx://xxx.xx.xxx.xx/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGu idance/DH_4009221 Care Home Regulations 2001 xxx.xxxx.xxx.xx/xx/xx0000/00000000.xxx Children Act 2004 xxxx://xxx.xxxxxxxxxxx.xxx.xx/ukpga/2004/...
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Related to Monitoring compliance, recording and Learning Outcomes

  • Compliance Monitoring Grantee must be subject to compliance monitoring during the period of performance in which funds are Expended and up to three years following the closeout of all funds. In order to assure that the program can be adequately monitored, the following is required of Grantee:

  • Project Monitoring Reporting and Evaluation The Recipient shall furnish to the Association each Project Report not later than forty-five (45) days after the end of each calendar semester, covering the calendar semester.

  • Monitoring Compliance Upon the request of the Lender, but without incurring any liability beyond the Guaranteed Obligations, from time to time, Guarantor shall promptly provide to the Lender such documents, certificates and other information as may be deemed reasonably necessary to enable the Lender to perform its functions under the Servicing Agreement as the same relates to the Guarantor.

  • Monitoring and Recording COMMUNICATIONS - We may monitor and record communications between you and us, including telephone conversations, electronic messages, electronic records, or other data transmissions that affect your accounts or other products and services. Except as otherwise prohibited by applicable law, you agree we may monitor and record such communications without your approval or further notice to you.

  • Monitoring and Compliance Every year during the term of this Agreement on the anniversary date of the effective date of the Agreement, the Restaurant shall provide to the United States a narrative report of the actions taken during the reporting period to remove any barriers to access and otherwise enhance accessibility for individuals with disabilities at the Restaurant and any plans for action concerning ADA compliance in the coming year. The report shall include as an exhibit copies of any complaint, whether formal or informal, received during the reporting period alleging that the Restaurant was not being operated in compliance with the ADA or otherwise discriminated against any person on account of disability. The Owner and Operator of the Restaurant shall cooperate in good faith with any and all reasonable requests by the United States for access to the Restaurant and for information and documents concerning the Restaurant's compliance with this Agreement and the ADA. The United States shall have the right to verify compliance with this Agreement and the ADA, both as set forth in this Agreement and through any means available to the general public, including visits to the public areas of the Restaurant and communications with Restaurant staff. The United States shall have the right to inspect the facility at any time, and counsel for the United States need not identify themselves in the course of visits to the public areas.

  • Project Monitoring Reporting Evaluation A. The Project Implementing Entity shall monitor and evaluate the progress of its activities under the Project and prepare Project Reports in accordance with the provisions of Section 5.08(b) of the General Conditions and on the basis of indicators agreed with the Bank. Each such report shall cover the period of one

  • Evaluation, Testing, and Monitoring 1. The System Agency may review, test, evaluate and monitor Grantee’s Products and services, as well as associated documentation and technical support for compliance with the Accessibility Standards. Review, testing, evaluation and monitoring may be conducted before and after the award of a contract. Testing and monitoring may include user acceptance testing. Neither the review, testing (including acceptance testing), evaluation or monitoring of any Product or service, nor the absence of review, testing, evaluation or monitoring, will result in a waiver of the State’s right to contest the Grantee’s assertion of compliance with the Accessibility Standards.

  • Electronic and Information Resources Accessibility and Security Standards a. Applicability: The following Electronic and Information Resources (“EIR”) requirements apply to the Contract because the Grantee performs services that include EIR that the System Agency's employees are required or permitted to access or members of the public are required or permitted to access. This Section does not apply to incidental uses of EIR in the performance of the Agreement, unless the Parties agree that the EIR will become property of the State of Texas or will be used by HHSC’s clients or recipients after completion of the Agreement. Nothing in this section is intended to prescribe the use of particular designs or technologies or to prevent the use of alternative technologies, provided they result in substantially equivalent or greater access to and use of a Product.

  • Telephone Monitoring and Recording You consent to and authorize us and any of our affiliates, agents and marketing associates to monitor and/or record any of your telephone conversations with any of our or their representatives for quality control, training and other lawful purposes.

  • PERFORMANCE MONITORING AND REPORTING Performance indicators

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