HANDLING COMPLAINTS. 11.1 CONTRACTOR shall develop, operate, and maintain procedures for receiving, investigating, and responding to Client’s complaints, including Civil Rights complaints, requests for COUNTY reviews, negative comments and other complaints relating to services provided under this Agreement.
HANDLING COMPLAINTS a) The Lessee may file a complaint under this Rental Agreement by contacting the Dispute Resolution Officer. Unless otherwise determined by the Dispute Resolution Officer, all complaints must be in writing to P O Box 100, Macarthur Square NSW 2560. Complaints will be dealt with and, where possible, resolved at operational level. On receipt of a written complaint from the Lessee, the Dispute Resolution Officer shall promptly reply (within 7 Business Days) acknowledging receipt of the complaint. The Dispute Resolution Officer shall immediately investigate the complaint and if necessary correspond directly with the Lessee in relation to the disputed matter.
HANDLING COMPLAINTS. Whenever there is cause to believe that a complaint has arisen as a result of a cooperative effort as it may pertain to this Agreement, the requesting agency shall be responsible for documenting the complaint to ascertain at a minimum:
HANDLING COMPLAINTS. 13 11.1 CONTRACTOR shall develop, operate, and maintain procedures for receiving, 14 investigating, and responding to complaints. 11.2 CONTRACTOR shall maintain a log for identification and response to complaints. 16 When complaints cannot be resolved informally, a system of follow-through shall be instituted. 17 Responses to complaints shall occur within two (2) business days, unless otherwise authorized by 18 ADMINISTRATOR.
HANDLING COMPLAINTS. 7 12.111.1 CONTRACTOR shall develop, operate, and maintain procedures for 8 receiving, investigating, and responding to complaints.
HANDLING COMPLAINTS. 29. The Client has the right to lodge a complaint in relation to the provision of the services, either in writing or orally. Villa11 Club is obliged to investigate the Client’s oral complaint promptly and to remedy it as necessary. If the Client does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, Villa11 Club shall immediately take a record of the complaint and its position on the complaint and shall provide the Client with a copy of the record, in the event of a complaint communicated in person or, in the event of a complaint communicated by telephone or other means, shall send it to the Client concurrently with the substantive reply provided for the Client within 30 days. Any and all oral complaints communicated by telephone or electronic communication service shall be assigned a unique identification number by Villa11 Club.
HANDLING COMPLAINTS. CONTRACTOR shall:
HANDLING COMPLAINTS. (a) The Customer may file a complaint under this Rental Contract by contacting Rent Smarte in accordance with the details in Rent Smarte Credit Guide. On receipt of a written complaint from the Customer, Rent Smarte shall promptly reply within seven (7) business days acknowledging receipt of the complaint. Rent Smarte shall immediately investigate the complaint and if necessary correspond directly with the Customer in relation to the disputed matter;
HANDLING COMPLAINTS. 23 13.1 CONTRACTOR shall develop, operate and maintain procedures for 24 receiving, investigating and responding to service provider and participant 25 complaints, including Civil Rights complaints against direct service providers 26 made by participants, requests for State Hearings and formal grievances, 27 requests for COUNTY reviews, and other complaints relating to the TFC Early
