HANDLING COMPLAINTS. 13 10.9.1 CONTRACTOR shall develop, operate, and maintain procedures 14 for receiving, investigating and responding to provider and pParticipant services provided under 15 complaints, including Civil Rights complaints, requests for COUNTY reviews, 16 negative comments and other complaints relating to 17 this Agreement. WTW Case Management Services
HANDLING COMPLAINTS. Whenever there is cause to believe that a complaint has arisen as a result of a cooperative effort as it may pertain to this Agreement, the requesting agency shall be responsible for documenting the complaint to ascertain at a minimum:
HANDLING COMPLAINTS. 11.1 CONTRACTOR shall develop, operate, and maintain procedures for receiving, investigating, and responding to PARTICIPANT(s)’ complaints, including Civil Rights complaints, requests for COUNTY reviews, negative comments and other complaints relating to services provided under this AGREEMENT.
HANDLING COMPLAINTS. 12.1.The Service Provider shall investigate customer complaints related to the e-toll registration activities of the Service Provider (in particular, the application for tolling rights, the operation of the related on-board unit) within 5 working days of the notification of the complaint and provide the Customer with a written reply. The investigation of the complaint may take longer than 5 working days from the date of notification, if the Toll Charger's involvement is necessary to investigate the complaint. In this case, the Service Provider shall forward the complaint to the Toll Charger, who shall inform the Toll Charger of the outcome of its investigation within 5 working days of receipt of the complaint.
HANDLING COMPLAINTS a) The Lessee may file a complaint under this Rental Agreement by contacting the Dispute Resolution Officer. Unless otherwise determined by the Dispute Resolution Officer, all complaints must be in writing to P O Box 100, Macarthur Square NSW 2560. Complaints will be dealt with and, where possible, resolved at operational level. On receipt of a written complaint from the Lessee, the Dispute Resolution Officer shall promptly reply (within 7 Business Days) acknowledging receipt of the complaint. The Dispute Resolution Officer shall immediately investigate the complaint and if necessary correspond directly with the Lessee in relation to the disputed matter.
HANDLING COMPLAINTS. 9 CONTRACTOR shall develop, operate, and maintain procedures for receiving, 10 investigating, and responding to complaints. 11 CONTRACTOR shall maintain a log for identification and response to complaints. 12 When complaints cannot be resolved informally, a system of follow-through shall be instituted. 13 Responses to complaints should occur within two (2) business days, unless otherwise authorized 14 by ADMINISTRATOR.
HANDLING COMPLAINTS. (a) The Customer may file a complaint under this Rental Contract by contacting Rent Smarte in accordance with the details in Rent Smarte Credit Guide. On receipt of a written complaint from the Customer, Rent Smarte shall promptly reply within seven (7) business days acknowledging receipt of the complaint. Rent Smarte shall immediately investigate the complaint and if necessary correspond directly with the Customer in relation to the disputed matter;
HANDLING COMPLAINTS. 13 CONTRACTOR shall: 14 Have a written grievance and complaint process in place and make each Client 15 aware of the availability of the form during the orientation process. 16 Develop, operate, and maintain procedures for receiving, investigating and 17 responding to provider and Client complaints, including Civil Rights complaints, requests for 18 County reviews, negative comments and other complaints relating to services provided under this 19 Agreement. 20 Maintain a log for identification and response to Client’s complaints. When 21 complaints cannot be resolved informally, a system of follow-through shall be instituted which 22 adheres to formal plans for specific actions and strict time deadlines. Responses to complaints 23 should occur within two (2) business days, unless otherwise authorized by the 24 ADMINISTRATOR.
HANDLING COMPLAINTS. 16 CONTRACTOR shall develop, operate, and maintain formal and time sensitive 17 procedures for receiving, investigating, and responding to complaints. 18 CONTRACTOR shall identify complaints with potential legal implications and 19 consult with ADMINISTRATOR prior to responding to these complaints. 20 CONTRACTOR shall provide a monthly report to ADMINISTRATOR, in a format 21 approved by ADMINISTRATOR, a summary of all complaints, including CONTRACTOR’s 22 response to all complaints.
HANDLING COMPLAINTS. 18 CONTRACTOR shall: 19 Develop, operate, and maintain procedures for receiving, investigating, and 20 responding to complaints, including Civil Rights complaints, requests for COUNTY reviews, 21 negative comments, and other complaints relating to the THPP filed by Youth, other contract 22 service providers, community organizations, and the public.
