NETWORK DEVICE MANAGEMENT. If Opus manages and maintains any advanced network devices in Customer's configuration, a default device configuration is implemented at the time of initial installation Customer's configuration unless otherwise specified by Customer. Changes to the default configuration must be specifically requested in writing by Customer. Firewalls are managed and monitored 24/7/365 by Opus. The initial firewall rule-set adheres to a strict "default-deny" policy which means that only a select few TCP/UDP ports are open on the firewall for remote management purposes. The opening of additional ports must be specifically requested in writing by Customer. Basic, non-emergency configuration changes are guaranteed to be implemented within one (1) business day after receipt of a written request from Customer.
NETWORK DEVICE MANAGEMENT. Network device management and monitoring remotely maintains the configuration of network devices and monitors the operating environment for error conditions.
NETWORK DEVICE MANAGEMENT. With BearCare Device Management, the Service includes Monitoring, maintaining event logs, up-to-date antivirus and infrastructure-level system configuration backups for the purpose of Service Availability and Disaster Recovery of the infrastructure only. The following list outlines the Devices for which Management is available: • Managed Firewall • Managed Router • Managed Switch • Managed VPN
NETWORK DEVICE MANAGEMENT. 2.9.1. The Managed IT service is designed as a fully managed service for Network devices. Monitored alerts or tickets raised by the Customer will be analysed, prioritised and corrective action taken.
