Ongoing Support and Maintenance. Include a list of vendor responsibilities after the conclusion or development of project. (May not be applicable for all services.)
Ongoing Support and Maintenance. Paladin user support includes Help Desk, case tracking, and help documentation, all is included as part of the annual subscription. The SMARTGOV support team consists of 5 dedicated support personnel and additional technical resources as needed. The SMARTGOV incident response team engages immediately, depending on the severity of the issue. The service desk enters issues as cases, logging the issue, response time, remedies, resolutions, and final outcome. Paladin’s dedication to prompt, personal, and effective support sets us apart.
Ongoing Support and Maintenance. The Municipality shall be responsible for ongoing support, maintenance, and licensing costs associated with the equipment and items listed in Section 1 A. County has provided two options for maintenance agreements as per attached Exhibit A, which cost is fixed for five years after the initial one year warranty period expires. Thereafter, maintenance costs shall remain the responsibility of the Municipality.
Ongoing Support and Maintenance. From the start of this Agreement, GemCloud shall provide ongoing technical support and maintenance services as part of the subscription fees detailed in the Software as a Service Agreement. These services include but are not limited to: ● (a) Regular software updates and enhancements. ● (b) Direct customer support during business hours (GMT+5). ● (c) Emergency bug fixes and troubleshooting.
