Online Banking customers. If you've registered for Online Banking, we'll give you a user ID and authentication code. This information is personal to you and you must not share it with anyone else. You'll need this information and your Cynergy Bank Authenticator or Digipass® to login to your Online Banking.
Online Banking customers. To register for Online Banking, you'll need to complete the relevant section of our account mandate or our Online Banking application form for business customers. Please get in touch with us if you need more information on how to do this. When you register for Online Banking, we'll provide each of the Online Banking users authorised by you with a User ID, authentication code and Digipass®, if requested You must not share this information with anyone else. Who can give instructions to us If you are a sole trader, you will have authority without restriction to give us instructions. You are a sole trader if you run your own business as an individual and work for yourself. You won't be a sole trader if you run your business through a company registered at Companies House or in a partnership. Otherwise, when you take out a product or service from us, we’ll ask you who’s authorised to deal with us and the extent of their authority. We call these people authorised signatories. You must let us know if this changes. We’ll accept instructions from authorised signatories. Unless you have required otherwise in the mandate, each authorised signatory has individual authority without any restriction to operate all your accounts. Therefore, each authorised signatory can, for example, give us payment instructions relating to your account and apply for new products or services including Online Banking (which may be without the knowledge of the other authorised signatories). An authorised signatory must keep to this agreement as if they were you. You will be responsible to us for all or any of the transactions carried out by authorised signatories (provided it’s within the scope of the mandate). If an authorised signatory breaks this agreement or uses the accounts or services in a way that’s against the law, you will be responsible for any resulting claims, losses, damages or costs to us. What if you want to remove an authorised signatory from the account? If you want to remove an authorised signatory from the account, you should get in touch with us. You can ask for an authorised signatory to be removed at any time. We'll need written confirmation from to do this. What if someone unfortunately passes away? If the account is held by more than one individual, and one individual dies, you must notify us of that person’s death. The surviving account holders may continue to operate the account. What if we know there is a dispute? If we know there is a dispute between account hol...
