Participant Handbook. The CHC-MCO must provide a Participant handbook with information on Participant rights and protections as outlined in this Agreement and Exhibit L, Participant Rights and Responsibilities, and how to access services, in the appropriate language or alternative format to Participants within five (5) business days of a Participant’s Start Date. As directed by the Department, the CHC-MCO must use the Participant handbook template developed by the Department to create a Participant handbook that complies with this section and Exhibit M, Participant handbook. The CHC-MCO may provide the Participant handbook in formats other than hard copy. The CHC-MCO will provide Participants with the handbook in one of the following manners: • A printed copy of the information mailed to the Participant’s mailing address; • By email after obtaining the Participant’s agreement to receive the information by email; • By posting on the CHC-MCO’s website and advising the Participant in paper or electronic form that the information is available on the Internet and including the applicable Internet address, provided that Participants with disabilities who cannot access this information online are provided auxiliary aids and services upon request at no cost; or • By any other method that can reasonably be expected to result in the enrollee receiving that information. The CHC-MCO must inform Participants what formats are available and how to access each format. The CHC-MCO must annually review the Participant handbook and document that it reviewed the Participant handbook for accuracy and that all necessary modifications were made. The CHC-MCO must notify all Participants on an annual basis of any changes made, and the formats and methods available to access the handbook. Upon request, the CHC-MCO must provide a hard copy of the Participant handbook to the Participant.
Participant Handbook. The publication prepared by the FIDA-IDD Plan and issued to Participants at the time of Enrollment and annually thereafter to inform them of their benefits and services, how to access health care services, and to explain their rights and responsibilities as a FIDA-IDD Plan Participant.
Participant Handbook. The CHC-MCO must provide a Participant handbook, or other written materials, with information on Participant rights and protections as outlined in this Agreement and Exhibit FF Participants’ Rights and how to access services, in the appropriate language or alternate format to Participants within five (5) business days of a Participant’s effective date of Enrollment. The CHC-MCO may provide the Participant handbook in formats other than hard copy. If this option is exercised, the CHC-MCO must inform Participants what formats are available and how to access each format. The CHC-MCO must annually review the Participant handbook and document it reviewed the Participant handbook for accuracy and that all necessary modifications were made. The CHC-MCO must notify all Participants on an annual basis of any changes made, and the formats and methods available to access the handbook. Upon request, the CHC-MCO must provide a hard copy of the Participant handbook to the Participant.
Participant Handbook the Electricity Demand Reduction Pilot Scheme: Participant Handbook published by the Department of Energy and Climate Change on 24 October 2014 (version 2.0)5 (or a Revised Version) Peak Applicable Hours each of the following hours:
Participant Handbook. The CHC-MCO must provide a Participant handbook, or other written materials, with information on Participant rights and protections and how to access services, in the appropriate language or alternate format to Participants within five (5) business days of a Participant’s effective date of Enrollment. The CHC-MCO may provide the Participant handbook in formats other than hard copy. If this option is exercised, the CHC-MCO must inform Participants what formats are available and how to access each format. The CHC- MCO must maintain documentation verifying that the Participant handbook is reviewed for accuracy at least once a year, and that all necessary modifications have been made. The CHC-MCO must notify all Participants on an annual basis of any changes made, and the formats and methods available to access the handbook. Upon request, the CHC-MCO must provide a hard copy version of the Participant handbook to the Member.
Participant Handbook. 17. Provider Directory .............................................................................
Participant Handbook. The Participant will be provided with a Handbook that described the Provider's policies, procedures, rights and expectations pertaining to the Participant. By signing this Agreement the Participant and Purchaser acknowledges receipt of the Handbook that it has been read, and agrees to comply with all policies, procedures and expectations.
