Passenger Charter. The Concessionaire shall publish and implement a charter articulating the rights and expectations of Users and passengers (the "Passenger Charter") substantially in the form specified in Schedule-N. The Concessionaire shall at all times be accountable and liable to Users and passengers in accordance with the provisions of the Passenger Charter and Applicable Laws.
Passenger Charter. The North East of Scotland Quality Bus Partnership has defined objectives for improving public transport in the north east of Scotland. To help bring these about it has set itself a range of challenging targets. The partners have committed to the following: Bus operators in the Partnership will provide a modern, accessible and quality fleet. They will also ensure that drivers go through recognised customer care and disability awareness training. Operators will individually strive to ensure that their ticketing strategy is focussed on customer value for money, to increase the bus market, to fund future investment and ensure the long term viability of services. Public sector partners will implement infrastructure and traffic management measures that will benefit buses by improving reliability and/or reducing current journey times. This will include more schemes that will give people using buses greater priority. They will also provide quality and accessible passenger waiting areas. Public sector partners shall seek to support socially necessary routes in relevant areas through conventional scheduled services and demand responsive services and they will ensure that an increasing proportion of these routes are provided using quality and accessible vehicles. Bus operators and public sector partners will work together to provide a wide range of passenger information services and multi-operator ticketing initiatives that promote ease of understanding. These will help to provide seamless interchange opportunities. A key outcome is customer satisfaction. The partners will also participate in an annual passenger satisfaction survey, the results of which will be published in an annual report, and they will consult with members of the public and communities in an effort to seek feedback on services and facilities provided.”
Passenger Charter. The Operator shall implement a charter articulating the rights and expectations of Users (the “Passenger Charter”) as provided by the Authority. The Operator shall at all times be accountable and liable to Users in accordance with the provisions of the Passenger Charter and Applicable Laws.
