Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will: Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.
Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity
AGREEMENT MANAGEMENT Pinellas Community Foundation designates the following person(s) as the liaison for the AGENCY: Xxxxxx Xxxxxx, CEO Pinellas Community Foundation 00000 XX Xxxxxxx 00 Xxxxx, Xxxxx 000 Clearwater FL 33764 000-000-0000 GRANTEE BENEFICIARY designates the following person(s) as the liaison for the GRANTEE BENEFICIARY: Xxxxx Xxxx, President & CEO Directions for Living 0000 Xxxxx Xxxxxxx Xxxx Clearwater, FL 33764 000-000-0000 SIGNATURE PAGE FOLLOWS
Patch Management All workstations, laptops and other systems that process and/or 20 store PHI COUNTY discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or 21 transmits on behalf of COUNTY must have critical security patches applied, with system reboot if 22 necessary. There must be a documented patch management process which determines installation 23 timeframe based on risk assessment and vendor recommendations. At a maximum, all applicable 24 patches must be installed within thirty (30) calendar or business days of vendor release. Applications 25 and systems that cannot be patched due to operational reasons must have compensatory controls 26 implemented to minimize risk, where possible.