Policyholder Service. Except as limited by a new or modified conservation or liquidation order by the Conservation Court, GOLDEN STATE shall handle requests for address, name and policyholder changes, including beneficiary changes, coverage changes, and assignment changes; GOLDEN STATE shall provide policyholders appropriate and proper responses to questions, requests, and complaints of policyholders; GOLDEN STATE shall cancel or otherwise terminate coverage under the Policies and Contracts as required by applicable standards and consistent with applicable regulatory requirements, provided IA AMERICAN shall always retain the right, within the scope of the Policies and Contracts, Industry Standards, and applicable law, upon notice, to direct the termination of Policies and Contracts by itself or by GOLDEN STATE or to terminate Policies and Contracts by direct notice to holders of Policies and Contracts; GOLDEN STATE shall reinstate Policies and Contracts as required by the terms thereof and in accordance with Industry Standards; GOLDEN STATE shall process policy loan requests and implement automatic policy loans, other non-forfeiture options and settlement options; and GOLDEN STATE will provide a toll-free telephone number for policyholder use. To the extent required by applicable state law, GOLDEN STATE agrees to provide a written notice to the insured or policyholder of the Polices, as mutually agreed upon by GOLDEN STATE and IA AMERICAN, advising the insured or policyholder of the identity of the relationship among GOLDEN STATE, the insured or policyholder and the IA AMERICAN. GOLDEN STATE agrees that any policies, certificates, booklets, privacy notices, termination notices or other written communications delivered by IA AMERICAN to GOLDEN STATE for delivery to IA AMERICAN's policyholders shall be delivered by GOLDEN STATE promptly upon receipt of instructions from IA AMERICAN to do so. Costs of such deliveries shall be borne by IA AMERICAN.
Policyholder Service. 5.1 When providing services to Empire Life policyholders, Broker and Empire Life agree as follows:
Policyholder Service. Subject to the risks being accepted by the INSURANCE CO. or the underwriters retained by INSURANCE CO., MMB shall issue and endorse policies, and, if so instructed in writing by INSURANCE CO., terminate or cancel policies and issue notices of cancellation. MMB shall bill, xxceive and render receipts for premiums due to INSURANCE CO. in accordance with the terms and conditions of each policy of insurance issued and in accordance with the written instructions of INSURANCE CO. MMB shall have full authority hereunder to take whatever action it deems necessary or appropriate to attempt to collect premiums, including, if so instructed by INSURANCE CO., the 3 cancellation of policies. MMB shall have no liability for uncollected premiums.
Policyholder Service. FBL shall maintain policyholder records and provide service necessary and appropriate to maintain the insurance in force.
Policyholder Service. Allstate, when requested by ILIC, shall provide policyholder services including but not limited to activities involving personal contact or communication with a policyholder or beneficiary, activities relating to policy loan applications and payments, surrender requests including computation of benefits payable, policy conversions, beneficiary changes, policy changes, requests for general information, preparation and mailing of disbursements, preparation and mailing of periodic reports and statements, dividend computations, premium payments, policy lapses, expires, nonforfeitures, reinstatements, consumer complaints and other related policyholder services. In addition, when requested by ILIC, Allstate shall provide advice on unique or complex policyholder services issues with respect to insurance products transacted by ILIC.
Policyholder Service. Sun Life Canada, when requested by Sun Life NY, shall provide policyholder services including but not limited to activities involving personal contact or communication with a policyholder or beneficiary, activities relating to policy loan applications and payments, surrender requests including computation of benefits payable, policy conversions, beneficiary changes, policy changes, requests for general information, preparation and mailing of disbursements, preparation and mailing of periodic reports and statements, dividend computations, premium payments, policy lapses, expires, nonforfeitures, reinstatements, consumer complaints and other related policyholder services. In addition, when requested by Sun Life NY, Sun Life Canada shall provide advice on unique or complex policyholder services issues with respect to insurance and annuity products transacted by Sun Life NY.
Policyholder Service. Lincoln, when requested by LNY, shall provide policyholder services including but not limited to activities involving personal contact or communication with a policyholder or beneficiary, activities relating to policy loan applications and payments, surrender requests including computation of benefits payable, policy conversions, beneficiary changes, policy changes, requests for general information, preparation and mailing of disbursements, preparation and mailing of periodic reports and statements, dividend computations, premium payments, policy lapses, expires, nonforfeitures, reinstatements, consumer complaints and other related policyholder services. All such disbursements made pursuant to this Agreement shall be on LNY check stock or through an LNY account. In addition, when requested by LNY, Lincoln shall provide advice on unique or complex policyholder services issues with respect to insurance and annuity products transacted by LNY.
Policyholder Service. Beginning on the Closing Date and continuing -------------------- thereafter, the Reinsurer shall be solely responsible to policyowners, beneficiaries, regulatory authorities, as between the Reinsurer and the Ceding Company and the Ceding Company's affiliates, parent, officers and directors, with respect to the Policies reinsured hereunder, their administration, terms and conditions. Notwithstanding the preceding, beginning on the Closing Date and continuing thereafter, the Reinsurer shall retain the Ceding Company as its servicing and administration agent. However, such retention shall not relieve the Reinsurer of the ultimate responsibility with respect to the servicing and administration of the Policies reinsured hereunder following such assumption. Prior to the Closing Date, the Ceding Company shall be solely responsible to policyowners, beneficiaries, regulatory authorities, as between the Reinsurer and the Ceding Company and the Ceding Company's affiliates, parent, officers and directors, with respect to the Policies reinsured hereunder, their administration, terms and conditions.
Policyholder Service. Guggenheim Life, when requested by Clear Spring Life, shall provide policyholder services including but not limited to the services set forth in Appendix A.
Policyholder Service. Lincoln, when requested by LLANY, shall provide policyholder services including but not limited to activities involving personal contact or communication with a policyholder or beneficiary, activities relating to policy loan applications and payments, surrender requests including computation of benefits payable, policy conversions, beneficiary changes, policy changes, requests for general information, preparation and mailing of disbursements, preparation and mailing of periodic reports and statements, dividend computations, premium payments, policy lapses, expires, nonforfeitures, reinstatements, consumer complaints and other related policyholder services. In addition, when requested by LLANY, Lincoln shall provide advice on unique or complex policyholder services issues with respect to insurance and annuity products transacted by LLANY.
