PRIORITY CALL MANAGEMENT Sample Clauses

PRIORITY CALL MANAGEMENT. The Insite systems can calculate a priority to be allocated to a managed device or element based upon the following: Severity of the event (fault type = Critical, Major, High and Low) Red Critical (H) Device unreachable Dealt with by bridge team. Orange Major (M) Interface down Dealt with by bridge team. Yellow Minor (L) Performance/Threshold event Dealt with by bridge team. Purple Unknown e.g. polling failure, device too busy Green Cleared Previous faulty item operational This priority determined from the above is defined as High, Medium or Low and is used for the following: • Call handling prioritisation in the Operations Centre • Configuring selective call notification for the Customer For example, high priority calls for a Customer will be handled first in the Operations Centre, then Medium priority and then Low priority calls. This ensures that an access circuit or router failing is not worked on before a core router fails. ***** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. *****
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PRIORITY CALL MANAGEMENT. The Insite systems can calculate a priority to be allocated to a managed device or element based upon the following: Severity of the event (fault type = Critical, Major, High and Low) Red Critical (H) Device unreachable Dealt with by bridge team. Orange Major (M) Interface down Dealt with by bridge team. Yellow Minor (L) Performance/Threshold event Dealt with by bridge team. Purple Unknown e.g. polling failure, device too busy Green Cleared Previous faulty item operational This priority determined from the above is defined as High, Medium or Low and is used for the following: ***** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. ***** • Call handling prioritisation in the Operations Centre • Configuring selective call notification for the Customer For example, high priority calls for a Customer will be handled first in the Operations Centre, then Medium priority and then Low priority calls. This ensures that an access circuit or router failing is not worked on before a core router fails.
PRIORITY CALL MANAGEMENT. The Insite systems can calculate a priority to be allocated to a managed device or element based upon the following: Severity of the event (fault type = Critical, Major, High and Low) Red Critical (H) Device unreachable Dealt with by bridge team. Orange Major (M) Interface down Dealt with by bridge team. Yellow Minor (L) Performance/Threshold event Dealt with by bridge team. Blue Warning e.g. configs not matching Dealt with by Pro-active team on a monthly sweep Purple Unknown e.g. polling failure, device too busy Green Cleared Previous faulty item operational This priority determined from the above is defined as High, Medium or Low and is used for the following: • Call handling prioritisation in the Operations Centre • Configuring selective call notification for the Customer For example, high priority calls for a Customer will be handled first in the Operations Centre, then Medium priority and then Low priority calls. This ensures that an access circuit or router failing is not worked on before a core router fails.

Related to PRIORITY CALL MANAGEMENT

  • Asset Management a. Data Sensitivity - Transfer Agent acknowledges that it understands the sensitivity of Fund Data.

  • Virus Management Transfer Agent shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within the Transfer Agent environment.

  • Asset Management Services (i) Real Estate and Related Services:

  • Member Management Except as otherwise expressly provided in this Agreement, the business and affairs of the LLC shall be managed and controlled by the Member, and the Member shall have full, exclusive and complete authority and discretion to make all the decisions affecting the business and affairs of the LLC, and to take all such actions as the Member deems necessary or appropriate to accomplish the purposes of the LLC; and any actions taken by the Member shall be binding on the LLC.

  • Investment Management If and to the extent requested by the Advisor, the Sub-Advisor shall, subject to the supervision of the Advisor, manage all or a portion of the investments of the Portfolio in accordance with the investment objective, policies and limitations provided in the Portfolio's Prospectus or other governing instruments, as amended from time to time, the Investment Company Act of 1940 (the "1940 Act") and rules thereunder, as amended from time to time, and such other limitations as the Trust or Advisor may impose with respect to the Portfolio by notice to the Sub-Advisor. With respect to the portion of the investments of the Portfolio under its management, the Sub-Advisor is authorized to make investment decisions on behalf of the Portfolio with regard to any stock, bond, other security or investment instrument, and to place orders for the purchase and sale of such securities through such broker-dealers as the Sub-Advisor may select. The Sub-Advisor may also be authorized, but only to the extent such duties are delegated in writing by the Advisor, to provide additional investment management services to the Portfolio, including but not limited to services such as managing foreign currency investments, purchasing and selling or writing futures and options contracts, borrowing money or lending securities on behalf of the Portfolio. All investment management and any other activities of the Sub-Advisor shall at all times be subject to the control and direction of the Advisor and the Trust's Board of Trustees.

  • Agent’s Management Time Any amount payable to the Agent under Clause 14.3 (Indemnity to the Agent), Clause 16 (Costs and expenses) and Clause 25.10 (Lenders’ indemnity to the Agent) shall include the cost of utilising the Agent’s management time or other resources and will be calculated on the basis of such reasonable daily or hourly rates as the Agent may notify to the Parent and the Lenders, and is in addition to any fee paid or payable to the Agent under Clause 11 (Fees).

  • Investment Management Services (a) The Manager shall manage the Fund’s assets subject to and in accordance with the investment objectives and policies of the Fund and any directions which the Trust’s Board of Trustees may issue from time to time. In pursuance of the foregoing, the Manager shall make all determinations with respect to the investment of the Fund’s assets and the purchase and sale of its investment securities, and shall take such steps as may be necessary to implement the same. Such determinations and services shall include determining the manner in which any voting rights, rights to consent to corporate action and any other rights pertaining to the Fund’s investment securities shall be exercised. The Manager shall render or cause to be rendered regular reports to the Trust, at regular meetings of its Board of Trustees and at such other times as may be reasonably requested by the Trust’s Board of Trustees, of (i) the decisions made with respect to the investment of the Fund’s assets and the purchase and sale of its investment securities, (ii) the reasons for such decisions and (iii) the extent to which those decisions have been implemented.

  • Management of the Company The business and affairs of the Company shall be managed by the Sole Member. Any action so approved may be taken by the Sole Member on behalf of the Company and any action so taken shall bind the Company.

  • Portfolio Management Services As manager of the assets of the Fund, you shall provide continuing investment management of the assets of the Fund in accordance with the investment objectives, policies and restrictions set forth in the Prospectus and SAI; the applicable provisions of the 1940 Act and the Internal Revenue Code of 1986, as amended, (the "Code") relating to regulated investment companies and all rules and regulations thereunder; and all other applicable federal and state laws and regulations of which you have knowledge; subject always to policies and instructions adopted by the Trust's Board of Trustees. In connection therewith, you shall use reasonable efforts to manage the Fund so that it will qualify as a regulated investment company under Subchapter M of the Code and regulations issued thereunder. The Fund shall have the benefit of the investment analysis and research, the review of current economic conditions and trends and the consideration of long-range investment policy generally available to your investment advisory clients. In managing the Fund in accordance with the requirements set forth in this section 2, you shall be entitled to receive and act upon advice of counsel to the Trust. You shall also make available to the Trust promptly upon request all of the Fund's investment records and ledgers as are necessary to assist the Trust in complying with the requirements of the 1940 Act and other applicable laws. To the extent required by law, you shall furnish to regulatory authorities having the requisite authority any information or reports in connection with the services provided pursuant to this Agreement which may be requested in order to ascertain whether the operations of the Trust are being conducted in a manner consistent with applicable laws and regulations. You shall determine the securities, instruments, investments, currencies, repurchase agreements, futures, options and other contracts relating to investments to be purchased, sold or entered into by the Fund and place orders with broker-dealers, foreign currency dealers, futures commission merchants or others pursuant to your determinations and all in accordance with Fund policies as expressed in the Registration Statement. You shall determine what portion of the Fund's portfolio shall be invested in securities and other assets and what portion, if any, should be held uninvested. You shall furnish to the Trust's Board of Trustees periodic reports on the investment performance of the Fund and on the performance of your obligations pursuant to this Agreement, and you shall supply such additional reports and information as the Trust's officers or Board of Trustees shall reasonably request.

  • Management and Control of the Company The Manager shall direct, manage and control the business of the Company to the best of such Manager’s ability and shall have full and complete authority, power and discretion to make any and all decisions and to do any and all things which the Manager shall deem to be reasonably required in light of the Company’s business and objectives.

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