Product Complaints and Incident Reporting Sample Clauses

Product Complaints and Incident Reporting. Spacelabs and Aspect shall inform each other (in writing) monthly of any and all customer complaints that have come to their attention during the prior month regarding the Spacelabs BISx Module, the BISx Kit or Aspect BIS Sensors that were used in conjunction with a Spacelabs Patient Monitoring System and relating to Aspect technology. Both parties will cooperate and use reasonable efforts to resolve such customer complaints. Closure of any such customer complaints relating to the Spacelabs BISx Module will occur when Spacelabs notifies Aspect that the problem is resolved. Closure of any such customer complaint relating solely to Aspect Products or Aspect BIS Sensors will occur when Aspect notifies Spacelabs that the problem is resolved. Spacelabs and Aspect shall inform each other in writing of all incidents relating to Aspect Products or the Spacelabs BISx Module, within 48 hours of making a determination that such event requires reporting under any applicable regulatory or other governmental reporting requirements, including without limitation incidents involving death or serious injury, malfunctions that, if recurrent, may cause or contribute to death or serious injury or other material quality problems or concerns; provided, however, for the purposes of clarity, if such reportable event involves a third party product into which BIS, a BISx Device or other Aspect Product has been incorporated, but the cause of reportable incident was some other aspect or attribute of such third party product, then the notification requirement in this paragraph shall not apply. Aspect will be responsible for reporting such incidents to the appropriate regulatory authority for the BIS Sensors and BISx Devices. Spacelabs will be responsible for reporting such incidents to the appropriate regulatory authority for the Spacelabs BISx Module. Both parties shall fully cooperate with each other as may be necessary to comply with any reporting obligations regarding such incidents or quality concerns. If FDA or other authorities contact either party to inquire about or investigate the Products sold to Spacelabs under this Agreement, the contacted party, unless required to maintain confidentiality by such authorities, shall inform the other party immediately thereof. The parties shall cooperate closely to clear any regulatory issues or potential regulatory issues promptly.
Sample 1
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Product Complaints and Incident Reporting. Marquette and Aspect shall inform each other in writing immediately about any event that may require incident reporting in any country. Marquette and Aspect shall inform each other in writing within two (2) business days of a customer complaint regarding the Marquette BIS/EEG Module, the Aspect Products, or (within the Territory) Aspect BIS Sensors. Both parties will cooperate and use commercially reasonable efforts to resolve such customer complaints. Closure of any customer complaint relating to the Marquette BIS/EEG Module will occur when Marquette notifies Aspect that the problem is resolved. Closure of any customer complaint relating solely to Aspect Products or Aspect Sensors will occur when Aspect notifies Marquette that the problem is resolved.
Sample 1Sample 2
Product Complaints and Incident Reporting. Datascope and Aspect shall inform each other in writing immediately about any event that may require incident reporting in any country. Datascope and Aspect shall inform each other in 11/32 ASPECT / DATASCOPE OEM DEVELOPMENT AND PURCHASE AGREEMENT writing within [**] business days of a customer complaint regarding the Datascope [**] System, the Aspect Products, or (outside the United States) Aspect BIS Sensors. Both parties will cooperate and use commercially reasonable efforts to resolve such customer complaints. Closure of any customer complaint relating to the Datascope [**] will occur when Datascope notifies Aspect that the problem is resolved. Closure of any customer complaint relating solely to Aspect Products or Aspect Sensors will occur when Aspect notifies Datascope that the problem is resolved.
Sample 1
Product Complaints and Incident Reporting. Marquette and CDIC ----------------------------------------- shall inform each other by telephone and in writing promptly upon receiving notice of any event that may require incident reporting in any country. Marquette and CDIC shall inform each other in writing within two (2) business days of a customer complaint regarding the Marquette ICG Module, the CDIC Products, or CDIC DSB Sensors. The Parties shall cooperate and use commercially reasonable efforts to resolve such customer complaints in a timely manner. Closure of any customer complaint relating to the Marquette ICG Module shall occur when Marquette notifies CDIC that the problem has been resolved. Closure of any customer complaint relating solely to CDIC Products or CDIC DSB Sensors shall occur when CDIC notifies Marquette that the problem has been resolved.
Sample 1
Product Complaints and Incident Reporting. Philips and CDIC shall inform each other by telephone and in writing promptly upon receiving notice of any event that may require incident reporting in any country. Philips and CDIC shall inform each other in writing within two (2) business days of a customer complaint regarding the Philips ECG Products, the CDIC Products, DSB Sensors, or the ECG Device. The Parties shall cooperate and use commercially reasonable efforts to resolve such customer complaints in a timely manner. Closure of any customer complaint relating to the ICG/ECG Device or Philips ECG Products shall occur when Philips notifies CDIC that the problem has been resolved satisfactorily. Closure of any customer complaint relating solely to CDIC Products or DSB Sensors shall occur when CDIC notifies Philips that the problem has been resolved satisfactorily.
Sample 1
Product Complaints and Incident Reporting. Dixtal and Aspect shall inform each other in writing immediately about any event that may require incident reporting in any country. Dixtal and Aspect shall inform each other in writing within two (2) business days of a customer complaint regarding the Dixtal BIS Module, the Aspect Products, or (within the Territory) Aspect BIS Sensors. Both parties will cooperate and use commercially reasonable efforts to resolve such customer complaints. Closure of any customer complaint relating to the Dixtal BIS Module will occur when Dixtal notifies Aspect that the problem is resolved. Closure of any customer complaint relating solely to Aspect Products or Aspect Sensors will occur when Aspect notifies Dixtal that the problem is resolved.
Sample 1
Product Complaints and Incident Reporting. Draeger and Aspect shall inform each other's Regulatory Affairs office (in writing) within [**] about any event involving mutually used technology that may require mandatory incident reporting to US & International Regulatory Agencies. Draeger and Aspect shall inform each other (in writing) within [**] business days of a customer complaint regarding the Draeger BISx System or Aspect BIS Sensors that were used in conjunction with a Draeger BISx System and relating to Aspect technology. Both parties will cooperate and use commercially reasonable efforts to resolve such customer complaints. Closure of any customer such complaints relating to the Draeger BISx will occur when Draeger notifies Aspect that the problem is resolved. Closure of any customer complaint relating solely to Aspect Products or Aspect BIS Sensors will occur when Aspect notifies Draeger that the problem is resolved.
Sample 1
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Related to Product Complaints and Incident Reporting

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Adverse Event Reporting Both Parties acknowledge the obligation to comply with the Protocol and / or applicable regulations governing the collection and reporting of adverse events of which they may become aware during the course of the Clinical Trial. Both Parties agree to fulfil and ensure that their Agents fulfil regulatory requirements with respect to the reporting of adverse events.

  • Adverse Events Subsequent to the date hereof, there shall not have occurred any of the following: (i) a suspension or material limitation in trading in securities generally on the New York Stock Exchange, the NASDAQ National Market or the NASDAQ Global Market, (ii) a general moratorium on commercial banking activities in the People’s Republic of China or New York, (iii) the outbreak or escalation of hostilities involving the United States or the People’s Republic of China or the declaration by the United States or the People’s Republic of China of a national emergency or war if the effect of any such event specified in this clause (iii) in your reasonable judgment makes it impracticable or inadvisable to proceed with the public offering or the delivery of the Shares on the terms and in the manner contemplated in the Prospectus, or (iv) such a material adverse change in general economic, political, financial or international conditions affecting financial markets in the United States or the People’s Republic of China having a material adverse impact on trading prices of securities in general, as, in your reasonable judgment, makes it impracticable or inadvisable to proceed with the public offering of the Shares or the delivery of the Shares on the terms and in the manner contemplated in the Prospectus.

  • Incident Reporting Transfer Agent will use commercially reasonable efforts to promptly furnish to Fund information that Transfer Agent has regarding the general circumstances and extent of such unauthorized access to the Fund Data.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Incident Reports Any serious occurrence involving a beneficiary, outside the normal routine of the OTP (see TRICARE Operations Manual (XXX), Chapter 7, Section 4), shall be reported to the referring military providers and/or Military Treatment Facility (MTF)/Enhanced Multi-Service Market (eMSM) referral management office (on behalf of the military provider), and DHA, and/or a designee, as follows: (a) An incident of a life-threatening accident, patient death, patient disappearance, suicide attempt, incident of cruel or abusive treatment, or any equally dangerous situation involving a beneficiary, shall be reported by telephone on the next business day with a full written report within seven days. (b) The incident and the following report shall be documented in the patient’s clinical record. (c) Notification shall be provided, if appropriate, to the parents, legal guardian, or legal authorities.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Complaints and Appeals As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities. 2. A department head shall be responsible for ensuring that all allegations of misconduct or other complaints against an employee on which any action is to be taken or a record is to be made shall be investigated. The investigator shall be allowed to interview the complainant prior to notifying the employee.

  • Accident Reporting 25.1 If You or an Authorised Driver has an Accident or if the Vehicle is stolen You must report the Accident or theft to Us within 24 hours of it occurring and fully complete an Accident/Theft report form. 25.2 If the Vehicle is stolen or if You or an Authorised Driver of the Vehicle has an Accident where: (a) any person is injured; (b) the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or (c) the other party appears to be under the influence of drugs or alcohol, You or the Authorised Driver must also report the theft or Accident to the Police. 25.3 If You or an Authorised Driver has an Accident You and the Authorised Driver must: (a) exchange names and addresses and telephone numbers with the other driver and drivers licence details; (b) take the registration numbers of all vehicles involved; (c) take as many photos as is reasonable showing: (i) the position of the Vehicles before they are moved for towing or salvage; (ii) the Damage to the Vehicle; (iii) the damage to any third party vehicle or property; and (iv) the general area where the Accident occurred, including any road or traffic signs; (d) obtain the names, addresses and phone numbers of all witnesses; (e) not make any admission of fault or promise to pay the other party's claim or release the other party from any liability; (f) forward all third party correspondence or court documents to Us within 7 days of receipt together with a fully completed Accident Report Form (if not already submitted); and (g) co-operate with Us in the prosecution of any legal proceedings that We may institute or defence of any legal proceedings which may be instituted against You or Us as a result of an Accident, including: (i) attending Our lawyer's office; and (ii) any Court hearing.

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