Production Control and Scheduling. 2.1 Develop, maintain, initiate, and monitor all production Systems schedules (e.g., on line, batch, technical support, off-hours, and restricted period).
2.2 Resolve scheduling conflicts with CalPX.
2.3 Provide schedule status updates to CalPX, as reasonably requested.
2.4 Process on-request jobs.
Production Control and Scheduling. Supplier’s responsibilities for “Production Control and Scheduling” will be to work with Health Net (and Health Net’s infrastructure provider(s)) and include the following activities:
(i) supporting the 24x7 (except during scheduled maintenance hours) production-processing schedule as required;
(ii) monitoring and managing production schedules on an exception basis (e.g., during new product implementations, critical job stream executions); and
(iii) coordinating with production staff for scheduling.
Production Control and Scheduling. Service Provider responsibilities include:
1. Assume responsibility for production control and scheduling functions for both manual and automated production environments as applicable.
2. Integrate production control and schedule functions as applicable in conformity with DIR’s and DCS Customers’ requirements.
3. Establish, document, and maintain standards for production jobs.
4. Identify job dependencies, and create and maintain job dependencies on the master scheduling database.
5. Develop, distribute, and obtain DCS Customers’ approval of schedules prior to implementation.
6. Coordinate and modify schedules for special requests and comply with DCS Customer priorities.
7. Coordinate resolution of scheduling conflicts.
8. Provide schedule status updates.
9. Proactively prepare for Authorized User deadlines per customized user requirements.
10. Respond expeditiously to requests from DIR or DCS Customers for priority job execution.
11. Promptly notify DCS Customers if special requests will affect the timely completion of other tasks.
12. Prioritize and schedule batch jobs, and report distribution systems (in accordance with DCS Customers’ schedule parameters) to optimize the use of processing windows and the scheduled availability of online Applications that are dependent on batch processing, while verifying that batch completion times are met.
13. Take any other necessary steps to prepare Application job streams for production scheduling and execution.
14. Enter program control specifications (parameters) into Application job streams as directed by Authorized Users.
15. Maintain system job streams, including indicating file usages, job dependencies / priorities, and program options available.
16. Perform documentation control functions on all operational documentation.
17. Move programs and documentation to production libraries in accordance with Exhibit 2.1.2.
18. Monitor all jobs, scheduled or unscheduled.
19. Start jobs manually where automated processes do not exist or are not available.
20. Investigate and report on all jobs that end or perform abnormally.
21. Where directed, required, or appropriate, restart jobs.
22. Resolve interruptions caused by conditions external to production programs, such as disk or tape problems.
23. Execute re-runs of batch processes as requested by DIR and DCS Customers, and restart jobs according to Service Provider-developed operational procedures (i.e. procedures for successful back-outs, etc.).
24. Create incident and...
Production Control and Scheduling. 6 4. Operation Support for New Services:.......................................... 8 5. External Storage Media Operations and Administration:........................
Production Control and Scheduling. This Section details the obligations and responsibilities of the Parties regarding production control and scheduling for all applicable environments. Except where a responsibility is identified as a “P responsibility for CoreLogic in the matrix below, Supplier shall be responsible for the following activities associated with production control and scheduling:
Production Control and Scheduling. Amdocs' responsibilities with respect to production control and scheduling include the following: [**]
Production Control and Scheduling. Amdocs' responsibilities with respect to mainframe production control and scheduling include the following: [**]
Production Control and Scheduling. Amdocs' responsibilities with respect to server production control and scheduling include the following: [**]
Production Control and Scheduling. Technical Support
Production Control and Scheduling. The Provider’s responsibilities include the following:
1. Integrate each Authorized User department’s self-determined and controlled production schedule with the Software and IT infrastructure production and control scheduling functions for the Company Software Services.
2. Support the 24 x7 production-processing schedule (except during scheduled maintenance hours) as required by the Company.
3. Monitor and manage production schedules.
4. Update access and parameter tables contained within the Software where applicable.
5. Coordinate with production staff for scheduling.
