Operations and Administration Sample Clauses
Operations and Administration. ACS is responsible for providing a number of operations and administration Services. Operations and administration Services include the activities associated with the day-to-day management of the installed systems and software environment. The following table identifies the operations and administration Services roles and responsibilities that are specific to this SOW. 1. Relocation of equipment for interoffice moves. X X 2. Provide Install, Add, Change services for desktop and laptop systems and peripherals. X X 3. Perform and support hardware and software IMACs, re-installations, updates and downloads for desktops and laptops X X 4. Perform and support hardware and software IMACs, re-installations, updates and downloads for servers X X Confidential Information Page 11 Table of Contents
Operations and Administration. Operations and administration Services are the activities associated with providing a stable IT infrastructure, which include effectively and efficiently performing procedures to ensure Services are delivered in accordance with the SLRs. The following table identifies each Party’s operations and administration roles and responsibilities.
1. Provide operations requirements and policies, including schedules for the operation of Symetra systems and networks X
2. Develop operations procedures that meet requirements and adhere to defined policies X
3. Define and develop operational documentation requirements (run books, contact lists, operations scripts etc.) X
4. Approve operations policies and procedures, documentation and reporting X
5. Identify enterprise system management tools to monitor the IT infrastructure and Symetra applications X
6. Coordinate with Symetra to deploy enterprise system and network management tools to monitor the IT infrastructure and Symetra applications X
7. Install and configure enterprise system and network management tools in such a fashion that problems, issues and events are proactively identified, reported and resolved according to prescribed SLRs X August 1, 2009 Schedule 2A—Cross-Functional Services SOW
8. Perform event management monitoring of services to detect abnormal conditions or alarms, log abnormal conditions, analyze the condition and take corrective action X
9. Manage hardware, software, peripherals, services and spare parts to meet SLRs, minimize down time and minimize Symetra resource requirements X
10. Interface with help desk and Symetra for Incident and problem management activities X
11. Provide Level 2 and Level 3 support as required X
12. Manage and coordinate Subcontractors and Third Parties in order to meet Services and SLRs X
13. Develop and provide operational reports (daily, weekly, monthly) that provide status of operational activities, production issues, and key operational metrics X
14. Review and approve operational reports X
15. Manage backup media inventory (tape, disk, optical and other media type) including the ordering and distribution of media X
16. Perform system and network backups and associated rotation of media X
17. Archive data media at a secure offsite location X
18. Ensure ongoing capability to recover archived data from media as specified (backwards compatibility of newer backup equipment) X
19. Test backup media to ensure incremental and full recovery of data is possible and ensure ...
Operations and Administration. Operations and administration Services are the activities associated with providing a stable IT infrastructure and to effectively and efficiently perform procedures to ensure IT services meet the SLRs. The following table identifies operations and administration roles and responsibilities that ACS and Symetra will perform.
1. Provide operations requirements and policies, including schedules for the operation of Symetra systems and networks X
2. Participate in developing operations procedures that meet requirements and adhere to defined policies X
3. Define and develop operational documentation requirements (run books, contact lists, operations scripts etc.) X
4. Approve operations policies and procedures, documentation and reporting X
5. Identify enterprise system management tools to monitor the IT infrastructure and Symetra applications X
6. Coordinate with Symetra to deploy enterprise system and network management tools to monitor the IT infrastructure and Symetra applications X Confidential Information Page 8 Table of Contents
7. Install and configure enterprise system and network management tools in such a fashion that problems, issues and events are proactively identified, reported and resolved according to prescribed service levels X
8. Perform event management monitoring of IT services to detect abnormal conditions or alarms, log abnormal conditions, analyze the condition and take corrective action X
9. Manage hardware, software, peripherals, services and spare parts to meet service levels, minimize down time and minimize Symetra resource requirements X
10. Interface with help desk and Symetra for Incident & problem management activities X 11. Provide level 2 and level 3 support as required X
Operations and Administration. ACS is responsible for providing a number of operations and administration Services. Operations and administration Services include the activities associated with the day-to-day management of the installed systems and Software environment. The following table identifies the operations and administration Services roles and responsibilities that are specific to this Schedule.
Operations and Administration. Operations and administration Services are the activities associated with the provisioning and day-to-day management of the installed systems and software environment.
a. Operations activities include: Computer processing for batch and on-line systems (e.g. mainframe, NT server) Data storage (i.e. direct access storage devices (DASD), redundant array of independent disks (RAID), storage area network (SAN), network-attached storage (NAS), tape and optical) Centralized output management for print, microfiche, film, etc. Remote output management.
b. Administration activities include: Managing user accounts Chargeback to users for usage of Services Gathering usage statistics and reporting activity to ensure effective use of computing resources Managing transaction definitions (CICS, IMS) The following table identifies the operations and administration roles and responsibilities that are specific to this Data Center Services SOW. An “X” is placed in the column under the party that will be responsible for performing the task. ACS responsibilities are indicated in the column labeled “ACS.” Confidential Information Page 7 Table of Contents
1. Provide console operations for centralized and remote computer processing unit (CPU) processing centers X
2. Provide console monitoring, troubleshooting, repair and escalation of problems in the data center computing environment X
3. Start-up and shut-down Symetra online/interactive systems according to defined schedules or upon approved request X
4. Monitor systems as scheduled and respond accordingly to system messages X
5. Identify and report application problems X
6. Resolve or assist in resolving application problems in accordance with SLRs/SLAs. Escalate as required. X 7. Support applications test-to-production migration activities X
Operations and Administration. Operations and administration Services are the activities associated with the provisioning and day-to-day management of the installed systems and software environment.
Operations and Administration. The OFA shall operate the EUPCC Network on a day-to-day basis under the policies prescribed by the Governing Board, which includes, but is not limited to the following:
A. Establishment of budget and services;
X. Xxxxxx of all personnel;
C. Providing necessary supplies and equipment;
D. Maintaining and improving facilities;
E. Supervising programs and personnel;
F. Recommending rules governing the use of the Network;
G. Providing periodic financial reports;
X. Xxxxxxxxx an annual review of finances; and
X. Xxxxxxxxxx and supporting periodic financial audits.
Operations and Administration. Operations and Administration Services are those activities associated with the provisioning and day-to-day management of the Data Center existing and future and server environment, providing a stable and server environment and supporting infrastructure and effectively and efficiently performing procedures to ensure services meet Service Level Requirements (SLRs) and requirements. These services support the County’s Data Center, the DR data center located in and infrastructure delivered by cloud computing providers (e.g., ). The following table identifies the Operations and Administration Services roles and responsibilities that Vendor and the County shall perform.
Operations and Administration. (a) Supplier will perform the following operations and administration Services:
(i) Data center operations activities, including:
(A) Operating consoles for centralized and remote computer processing unit (CPU) processing centers;
(B) Monitoring, troubleshooting, repairing and escalating Incidents and Problems for consoles within the Health Net communications network;
(C) Implementing preventative measures for proactive monitoring and self-healing capabilities to limit outages that impact service delivery;
(D) Monitoring CPU processing for batch and online computing;
(E) Administering data storage (e.g., RAID array, SAN, NAS, tape, optical, etc.);
(F) Performing database monitoring and administration;
(G) Performing data backup and recovery;
(H) Planning for and managing disaster recovery;
(I) Managing logical print output;
(J) Creating volume and individual CD ROM/DVD;
(K) Sending out media to offsite storage locations as required and using trackable methods (e.g., UPS);
(L) Processing inputs for activities such as loading third-party tape and receipt and/or transmission of batch electronic files;
(M) Managing intra company file transfers and/or other data movement;
(N) Managing Internet/intranet/extranet Web hosting for Internet Applications and electronic commerce, as well as Health Net partner connectivity;
(O) Managing quality control for reprocessing activities, such as batch reruns; and
(P) Performing job scheduling, job execution, reporting and resolution.
(ii) Data center administration activities, including:
(A) Managing user accounts, disk space quotas and access control (OS, mail, database, Middleware, LDAP, file systems, disk space, etc.)
(B) Administering security, spyware prevention and Virus prevention;
(C) Asset/configuration management including Software licenses; and
(D) Managing physical and logical installs, moves, adds and changes regardless of number of users, instances and systems.
(b) Supplier is also responsible for performing those Functions described below that are identified as Supplier responsibility:
Operations and Administration. (a) Supplier shall perform the following implementation and migration Services:
(i) Operations for centralized and remote desktops/workstations, laptop computers and servers, including:
(A) Providing data storage, as well as access to data residing in a centralized repository (e.g., data located on file servers);
(B) Providing data backup and recovery capability for personal and organizational data stores located on Health Net file servers;
(C) Providing controls, access, and management services for End User Resources;
(D) Providing technical support for Service Recipients performing activities associated with the development and control of local databases used for Applications, (e.g., database development, storage and access support);
(E) Providing the common suite of centralized Health Net- desktop/workstation tools (as identified in the Procedures Manual) that will allow users to produce, communicate and function within Health Net’s systems environment. These common tools include, as of the Effective Date, a standard office automation suite, e-mail, calendaring, news service access and display, Web browser, and collaboration and document sharing, wireless access to local wireless network;
(F) Providing feedback to Health Net as to whether Health Net’s current standards, policies and procedures are effective in achieving the desired results, and proposing recommendations to enhance those standards, policies and procedures;
(G) Performing and supporting hardware and Software IMACs, re-installations, updates and downloads;
(H) Performing data or Software migration necessary due to any Equipment or Software IMACs and re-installations; and
(I) Provide tools and services to monitor and prevent receipt of e-mail spam.
(ii) Administration activities, including managing user accounts, disk space quotas and access control (OS, database, Middleware, file systems, disk space, etc.).
(b) Supplier will also perform the following operations and administration Functions, other than those expressly identified as retained Health Net responsibilities: