Provision of Appropriate Auxiliary Aids and Services/Language Assistance Services Sample Clauses

Provision of Appropriate Auxiliary Aids and Services/Language Assistance Services. A. Recognition B. Needs Assessments 1. Determining the Language Needs of LEP Individuals in the Population Served by MHS. Within sixty (60) days of the Effective Date of this Agreement, and annually thereafter, MHS shall assess the language needs of LEP individuals who are eligible for programs and services and are likely to be directly affected by its programs and services to ensure that timely, competent language assistance services are provided as described in this Agreement. Such assessment shall identify the following: a. The non-English languages likely to be encountered in the provision of MHS programs and services. b. An estimate of the number of LEP individuals likely to be directly affected by MHS’ programs and services, and their languages, by reviewing various sources of information, including but not limited to: i. Census data; ii. Utilization data from foreign language interpreter logs and bilingual staff logs of interpreter services and telephonic interpreter records iii. School system data; iv. Data from state and local governments; v. Data from community agencies and organizations; and vi. Information from refugee/immigrant serving agencies. c. The points of contact within MHS’ services where language assistance is likely to be needed. d. The locations and availability of language assistance resources, and arrangements that must be made to access these resources in a timely manner. This shall include the number of bilingual/multilingual staff, staff interpreters, contracted interpreters, and community volunteer interpreters at each MHS facility. This shall also include an assessment of telephonic interpreting services required at each MHS facility and the resources needed to translate documents as required herein. e. Existing vital documents and a process for determining which later-created documents are vital documents.
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