Quality of Service Objectives Sample Clauses

Quality of Service Objectives. To preserve its rights under this SLA, both parties must report all outages and/or service failures to SSN’s Help Desk which must result in the opening of a trouble ticket. FPL should retain records of the trouble ticket numbers issued for purposes of making claims in accordance with this SLA. Each service level objective is governed by the following General Exclusions as well as Specific Exclusions set forth in the specific section for each objective:
AutoNDA by SimpleDocs
Quality of Service Objectives. The given values for delay and jitter are based on the communication between a remote site and the Destiny network and are displayed in milliseconds. End-to-end values are created by adding the values of the 2 ends based on their technology, and by adding on top of this the backbone values based on their location. Destiny is offering the following Quality of Service Objectives based on technology between a remote site and the Destiny network: Delay (ms) Live Business-Critical Business Best-Effort VDSL2 25 27 29 29 Fiber 6 7 8 8 Jitter (ms) Live Business-Critical Business Best-Effort VDSL2 N/A N/A N/A N/A SDSL 6 N/A N/A N/A EOC 4 N/A N/A N/A Fiber 3 N/A N/A N/A Package Loss Live Business-Critical Business Best-Effort VDSL2 N/A N/A N/A N/A SDSL 0,01 0,02 0,05 0,05 EOC 0,01 0,02 0,05 0,05 Fiber 0,01 0,02 0,05 0,05 Destiny is offering the following Quality of Service Objectives within their backbone: Delay (ms) Live Business-Critical Business Best-Effort Range A Countries 7 8 9 9 Jitter (ms) Live Business-Critical Business Best-Effort Within Belgium 1 N/A N/A N/A Range A Countries 1 N/A N/A N/A
Quality of Service Objectives. For each of the indicators listed under II.2.1-A, the objectives set by Aéroports de Paris over the periods set below are as follows: 2011 2012 2013 2014 2015 SAD 85.6% 85.6% 86.1% 86.6% 87.1% SPR 86.2% 86.2% 86.7% 87.2% 87.7% SOC 68.3% 68.3% 71.5% 73.0% 74.0% SIV 86.2% 86.2% 86.7% 87.2% 87.7% SSE 84.3% 84.3% 85.2% 86.1% 87.0% DPS 99.0% 99.0% 99.0% 99.0% 99.0% DPT 99.0% 99.0% 99.1% 99.1% 99.2% DEE 99.0% 99.0% 99.1% 99.1% 99.2% DTB 99.2% 99.2% 99.2% 99.2% 99.2% DRR 95.0% 95.0% 95.0% 95.0% 95.0% For the purposes of this section, the “n” period mentioned in the above table corresponds to the period between the 1st of July of the year “n-1” and the 30th of June of the year “n”.

Related to Quality of Service Objectives

  • Quality of Service Contractor shall perform its services with care, skill, and diligence, in accordance with the applicable professional standards currently recognized by such profession, and shall be responsible for the professional quality, technical accuracy, completeness, and coordination of all reports, designs, drawings, plans, information, specifications, and/or other items and services furnished under this Agreement. Contractor shall, without additional compensation, correct or revise any errors or deficiencies immediately upon discovery in its reports, drawings, specifications, designs, and/or other related items or services.

  • PERFORMANCE OBJECTIVES 4.1 The Performance Plan (Annexure A) sets out- 4.1.1 the performance objectives and targets that must be met by the Employee; and 4.1.2 the time frames within which those performance objectives and targets must be met. 4.2 The performance objectives and targets reflected in Annexure A are set by the Employer in consultation with the Employee and based on the Integrated Development Plan, Service Delivery and Budget Implementation Plan (SDBIP) and the Budget of the Employer, and shall include key objectives; key performance indicators; target dates and weightings. 4.2.1 The key objectives describe the main tasks that need to be done. 4.2.2 The key performance indicators provide the details of the evidence that must be provided to show that a key objective has been achieved. 4.2.3 The target dates describe the timeframe in which the work must be achieved. 4.2.4 The weightings show the relative importance of the key objectives to each other. 4.3 The Employee’s performance will, in addition, be measured in terms of contributions to the goals and strategies set out in the Employer’s Integrated Development Plan.

  • Quality of Services (a) The Consultant shall be responsible for the professional quality, technical accuracy, and the coordination of all designs, drawings, specifications, and other services furnished pursuant to this Agreement. (b) To that end, the Consultant shall correct or shall revise, without additional compensation, any errors or omissions in its work product or shall make such revisions as are necessary as the result of the failure of the Consultant to provide an accurate, more efficient, and properly constructable product in its designs, drawings, specifications, or other services. (c) The County's review/approval/acceptance of or payment for the services required by this Agreement shall NOT be construed to operate as a waiver of any rights or of any cause of action arising out of the performance of this Agreement. Additionally, the Consultant shall be and remain liable to the County in accordance with applicable law for all damages to the County caused by the Consultant's negligent performance of any of the services furnished under this Agreement. (d) The rights and remedies of the County provided for under this Agreement are in addition to any other rights and remedies otherwise provided by law.

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Goals Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.

  • Performance Goal (a) Subject to the following sentence, the Performance Goal is set out in Appendix A hereto, which Appendix A is incorporated by reference herein and made a part hereof. Notwithstanding the foregoing, the provisions of Section 13 or any other provision of this Agreement to the contrary, the Committee reserves the right to unilaterally change or otherwise modify the Performance Goal in any manner whatsoever (including substituting a new Performance Goal). If the Committee exercises such discretionary authority to any extent, the Committee shall provide the Grantee with a new Appendix A in substitution for the Appendix A attached hereto, and such new Appendix A and the Performance Goal set out therein (rather than the Appendix A attached hereto and the Performance Goal set out therein) shall in all events apply for all purposes of this Agreement. (b) Depending upon the extent, if any, to which the Performance Goal has been achieved, and subject to compliance with the requirements of Section 4, each PSU shall entitle the Grantee to receive, at such time as is determined in accordance with the provisions of Section 5, between 0 and 2.0 Shares for each PSU. The Committee shall, as soon as practicable following the last day of the Performance Period, certify (i) the extent, if any, to which, in accordance with Appendix A, the Performance Goal has been achieved with respect to the Performance Period and (ii) the number of whole and/or partial Shares, if any, which, subject to compliance with the vesting requirements of Section 4, the Grantee shall be entitled to receive with respect to each PSU (with such number of whole and/or partial Shares being hereafter referred to as the “Share Delivery Factor”). Such certification shall be final, conclusive and binding on the Grantee, and on all other persons, to the maximum extent permitted by law.

  • Goals & Objectives The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer by Centre. The goal of this Agreement is to obtain mutual agreement for IT service provision between Centre and Customer. The objectives of this Agreement are to:  Provide clear reference to service ownership, accountability, roles and/or responsibilities.  Present a clear, concise and measurable description of service provision to the Customer.  Match perceptions of expected service provision with actual service support & delivery.

  • Performance Criteria The Performance Criteria are set forth in Exhibit A to this Agreement.

  • Program Objectives Implement a rigorous constructability program following The University of Texas System, Office of Facilities Planning and Construction Constructability Manual. Identify and document project cost and schedule savings (targeted costs are 5% of construction costs). Clarification of project goals, objectives.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!