Remedy and Procedure. The customer’s remedy and the procedure for claiming the Service Level Credits under Section 4.4. shall apply if (1) XXXXXX fails to meet the agreed availability figures referred to above and (2) the customer cumulatively complies with the following requirements:
Remedy and Procedure. If there is a verified failure of a Hosted Services to meet Target Availability in two (2) consecutive months, the Client is entitled to receive compensation on the monthly subscription equivalent to the downtime period. The compensation is calculated based on the following formula: Compensation = (M / N) * (D / 24) M = Monthly subscription N = Number of days in the month D = Downtime (hours) The Client's remedy and the procedure for obtaining the Client's remedy if the Supplier fails to meet Target Availability set forth above are as follows: To qualify for remedy:
Remedy and Procedure. The Client's remedy and the procedure for obtaining The Client's remedy if The Supplier fails to meet the Service level metrics set forth above are as follows: To qualify for remedy:
