Remote Access Support Sample Clauses

Remote Access Support. Under the terms of MyImagine Care Service Agreement, if available, Seller will provide the Customer with remote access support (“Remote Access Support”) to be used in responding to the Customer’s requests for technical support. Remote Access Support may include remote diagnosis of problems with the Equipment and/or Software, remote repairs and similar remote assistance, but excludes monitoring (unless specifically requested by the Customer), regular maintenance and any onsite visits. The Customer shall install specific agents, software or applications onto the Customer’s equipment that allow Seller’s Technical Support Team to remotely access the Customer’s facility to provide technical support (such as VPN). The Customer hereby consents to such remote access by Seller. The logistics and parameters of such Remote Access Support will be determined by mutual agreement of the parties.
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Remote Access Support. Upon the request or consent of a Designated Contact, Customer shall promptly provide Vendor with remote, electronic access (via a remote access tool of Vendor’s choice) to Customer’s computing system, solely to the extent Vendor determines is necessary or appropriate in order to assist the Designated Contact in identifying an Error or otherwise providing Support. Customer shall timely procure appropriate licenses and/or permits necessary for Vendor to provide such Support.
Sample 1
Remote Access Support. Under the terms of certain Extended Warrxxxx Xupport Agreement, Xxxxxx will provide the Customer with remote dial-up technical support (“Remote Access Support”) to be used in responding to the Customer’s requests for technical support. Remote Access Support may include remote diagnosis of problems with the Equipment and/or Software, remote repairs and similar remote assistance, but excludes monitoring (unless specifically requested by the Customer), regular maintenance and any onsite visits. The Customer shall install specific agents, software or applications onto the Customer’x xxxipment that allow Xxxxxx’ Technical Support Team to dial-in to the Customer’s facility to provide technical support. The Customer hereby consents to such remote access and dial-in. The logistics and parameters of such dial-in will be determined by mutual agreement of the parties.
Sample 1
Remote Access Support. Customer acknowledges that the services and maintenance provided under this SL&MA are subject to the Xxxxxx Remote Access Support Policy. If a Maintenance Customer elects to engage Xxxxxx’x support and LS Maintenance Services under the “Non-Standard Remote Access” or “No Remote Access” options then (a) additional hourly support charges may apply, depending on the nature of the support and maintenance requested, and (b) the timelines provided under the Support Priority, Response & Resolution Guidelines would not apply.
Sample 1

Related to Remote Access Support

  • Remote Access Access to and use of the Data over the State Governmental Network (SGN) or Secure Access Washington (SAW) will be controlled by DSHS staff who will issue authentication credentials (e.g. a Unique User ID and Hardened Password) to Authorized Users on Contractor’s staff. Contractor will notify DSHS staff immediately whenever an Authorized User in possession of such credentials is terminated or otherwise leaves the employ of the Contractor, and whenever an Authorized User’s duties change such that the Authorized User no longer requires access to perform work for this Contract.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • CLAIMS SUPPORT 8.1.0 The Board shall complete and submit the Trust Plan Administrator’s Waiver of Life Insurance Premium Plan Administrator Statement to the Trust Plan Administrator for life waiver claims when the Trust Plan Administrator does not administer and adjudicate the LTD benefits.

  • Site Access Dell requires the right to access the APEX System in a timely way and as provided in the Service Offering Description to provide the Support Services. Failure to ensure that Customer provides Dell with timely access to a Site will relieve Dell of the Support Services obligations and Dell may also, at Dell’s discretion, suspend the APEX Service.

  • Network Access TENANT may find it necessary to purchase a network interface card, wireless PC card or other hardware in order to connect to the internet service. LANDLORD is not responsible for the purchase of these items and LANDLORD cannot guarantee compatibility with any device TENANT may have. The computer and network card must have software installed that supports the Internet Protocol commonly referred to as TCP/IP. Any conflicts between the software compatibility of the network and the TENANT’S computer operating system or any other feature will be the responsibility of the TENANT to resolve. LANDLORD will not be responsible for software issues related to the user’s personal computer.

  • Remote Support 3.11.1 Remote Support, covering telephone support at minimum, is mandatory, when and throughout the period the Software is being used at Live State, unless otherwise agreed in writing between HW and the Licensee.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Service Support In accordance with an agreed upon Statement of Work and SLA, the Services may include Service Provider’s standard customer support services (the "Support Services") in accordance with the Service Provider’s service support schedule then in effect, available at xxxx://xxxxxxxxxxxxx.xxx/msa (or a successor website address) or as otherwise set out in the applicable Statement of Work or SLA (the "Support Schedule"). Service Provider may amend the Support Schedule from time to time in its sole discretion. Customer may purchase enhanced support services (“Expertise on Demand”) separately at Service Provider’s then current rates, or as otherwise agreed upon in respect of such Expertise on Demand services.

  • Life support equipment (a) If a person living at your premises requires life support equipment, you must register the premises with your retailer or with us. To register, you will need to give written confirmation from a registered medical practitioner of the requirement for life support equipment at the premises.

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