Remote Access Support. Under the terms of MyImagine Care Service Agreement, if available, Seller will provide the Customer with remote access support (“Remote Access Support”) to be used in responding to the Customer’s requests for technical support. Remote Access Support may include remote diagnosis of problems with the Equipment and/or Software, remote repairs and similar remote assistance, but excludes monitoring (unless specifically requested by the Customer), regular maintenance and any onsite visits. The Customer shall install specific agents, software or applications onto the Customer’s equipment that allow Seller’s Technical Support Team to remotely access the Customer’s facility to provide technical support (such as VPN). The Customer hereby consents to such remote access by Seller. The logistics and parameters of such Remote Access Support will be determined by mutual agreement of the parties.
Remote Access Support. Under the terms of certain Extended Warrxxxx Xupport Agreement, Xxxxxx will provide the Customer with remote dial-up technical support (“Remote Access Support”) to be used in responding to the Customer’s requests for technical support. Remote Access Support may include remote diagnosis of problems with the Equipment and/or Software, remote repairs and similar remote assistance, but excludes monitoring (unless specifically requested by the Customer), regular maintenance and any onsite visits. The Customer shall install specific agents, software or applications onto the Customer’x xxxipment that allow Xxxxxx’ Technical Support Team to dial-in to the Customer’s facility to provide technical support. The Customer hereby consents to such remote access and dial-in. The logistics and parameters of such dial-in will be determined by mutual agreement of the parties.
Remote Access Support. Upon the request or consent of a Designated Contact, Customer shall promptly provide Vendor with remote, electronic access (via a remote access tool of Vendor’s choice) to Customer’s computing system, solely to the extent Vendor determines is necessary or appropriate in order to assist the Designated Contact in identifying an Error or otherwise providing Support. Customer shall timely procure appropriate licenses and/or permits necessary for Vendor to provide such Support.
Remote Access Support. Geonexus shall access the Software to perform remote diagnostics, verification, and/or correction of issues.
Remote Access Support. Customer acknowledges that the services and maintenance provided under this SL&MA are subject to the Xxxxxx Remote Access Support Policy. If a Maintenance Customer elects to engage Xxxxxx’x support and LS Maintenance Services under the “Non-Standard Remote Access” or “No Remote Access” options then (a) additional hourly support charges may apply, depending on the nature of the support and maintenance requested, and (b) the timelines provided under the Support Priority, Response & Resolution Guidelines would not apply.
