Support Charges. Any support to be provided by XXXX under Section 1.2 of this Agreement will be performed on business days between the hours of 9:00 a.m. to 6:00 p.m. Pacific Time, at no additional cost. Any support services requested by Customer outside these hours will be billed to Customer at an hourly rate of $292.50.
Support Charges. Any support to be provided by CORE BTS, INC. under Section 1.2 of this Agreement will be performed on business days between the hours of 6:00 a.m. to 6:00 p.m. Pacific Time, at no additional cost. Any support services requested by Customer which requires either (a) on-site assistance by CORE BTS, INC. personnel or (b) escalation to Microsoft will be billed to Customer at an hourly rate of $295.00, EXCEPT “P1” support issues related to (a) a defect or outage causing the software or product to be unusable, and/or (b) the unavailability of a major function, for which CORE BTS, INC. is unable to determine an acceptable bypass/ workaround; in such cases, CORE BTS, INC. shall also render support services to Customer at no additional cost.
Support Charges. For the Supported Products at each Location, Licensee will pay to ACSC an annual support charge as set forth and defined in Attachment A ("Support Charges"). ACSC may modify the Support Charges for a renewal term, so --------------- long as the modified Support Charges are in an amount consistent with Section 6, by providing to Licensee such modified Support Charges at least sixty (60) days prior to the commencement of such renewal term.
Support Charges. 9.1. The support charges are as specified in the quotation or as notified to You from time to time under this Agreement (“Support Charges”).
9.2. Support Charges are payable annually in advance upon receipt of our invoice unless We agree otherwise in writing (or it says otherwise in the quotation). No support will be provided until We have received payment.
9.3. The quotation may specify that You are to pay by direct debit in which case We shall debit your account near the date of this Agreement and each renewal date with the Support Charges which are in force at the time that the debit is made.
9.4. Support Charges are subject to review no more than once in each twelve-month period (excluding alterations and additions to software which are covered by this Agreement). We will give You at least 90 days’ notice before the new Support Charges take effect.
9.5. Within 30 days after You have been notified of amended Support Charges in accordance with clause 10.4 above You may, if the charges have been increased, notify Us of your intention to terminate the Agreement in which case the Agreement will terminate (and all Support Services will cease) on the day immediately before the increased charges were due to take effect.
9.6. If You alter your hardware or software configuration from that contemplated in the quotation (or as accepted by Us from time to time) or there is any other significant change in the software to be maintained You are required to notify Us immediately in which case:
9.6.1. We will tell You what the amended Support Charges will be and You have 30 days in which to reject by notice the new charges, failing which You are considered to have accepted them.
9.6.2. If You reject the new charges notified to You in accordance with the preceding clause, You will be deemed to have served notice terminating the Agreement in accordance with clause 8.1 above and the old support charges will remain in effect. However, in that case We shall not be required, for the remainder of the contractual period, to provide support services in excess of those We were required to supply before the changes. For the avoidance of doubt, the 90 day notice period still applies. In other words, if You reject the new charges within 90 days of an anniversary of this Agreement, the Agreement will not terminate on that anniversary, but on the next one following it.
Support Charges. Any support to be provided by Pluto7 under this Agreement will be performed on business days between the hours of 9:00 a.m. to 6:00 p.m. Pacific Time, at no additional cost. For Customers who have not purchased a premium support plan from Pluto7, any support services requested by Customer outside these hours will be billed to Customer at an hourly rate of $300.00.
Support Charges a) Except as set forth in Section 5.b) below, all Support charges will begin on the date that any applicable warranty period expires or on the coverage date specified in Supporting Material (“Support Effective Date”).
b) Unless specifically excluded in writing by Customer, any NonStop Product added to a System for which HPE is providing Support will automatically be covered under the applicable Support agreement then in effect for the remainder of its term. The Support charges for such additional NonStop Product will begin on the date any applicable warranty period expires or on the earlier of (i) the date of installation, or (ii) thirty (30) days from the date of delivery if no warranty applies.
Support Charges. Any support to be provided by XXXX under Section 1.2 of this Agreement will be available to Customer on business days between the hours of 6:00 a.m. to 6:00 p.m. Pacific Time, at no additional cost. Any support services requested by Customer outside these hours, or which requires either
(a) on-site assistance by XXXX personnel or (b) escalation to Google will be billed to Customer at an hourly rate of $295.00, except after-hours support required to resolve Customer’s “P1” issues (defined as any defect or outage causing the software or product to be unusable, and/or the unavailability of a major functions, for which XXXX is unable to determine an acceptable bypass or work-around), for which XXXX’x support services shall also be rendered at no additional cost.
Support Charges. Any support to be provided by SADA under Section 1.3 of this Agreement will be performed on business days between the hours of 9:00 a.m. to 6:00 p.m. Pacific Time, at no additional cost. Any support services requested by Customer outside these hours will be billed to Customer at an hourly rate of $292.50 as indicated in Appendix C of DIR Contract No. DIR-TSO-3413.
Support Charges. (a) Initial Period of one (1) year due on Installation of the Software.
(b) Subsequent periods annually. (subject to variation in accordance with this Agreement) due on expiry of initial period fee shown in 3(a) above and on subsequent anniversaries thereafter.
Support Charges. (a) Support Charges as specified in the SLA are payable annually in advance upon receipt of the Licensor's invoice unless otherwise agreed in writing by the Licensor. No Support will be provided until payment has been received by the Licensor.
(b) Support Charges are based on the permitted number of Concurrent Users Authorised Users, the number or type of the Designated Location and the equipment which shall form a part of the Designated Network(s) all as specified in the SLA Schedules and are subject to change in the event of any variation to the criteria specified in the Schedules.
(c) Support Charges are subject to annual increase by the same percentage as the increase in the UK Retail Prices Index (RPI) published by the Office of National Statistics for the 12 month period immediately preceding the renewal date. The Licensor shall give to the Licensee 90 days’ written notice of such increase prior to the renewal date during which period the Licensee can advise the Licensor if it wishes to continue or not the Support services.
(d) Support Charges payable in terms of this Agreement are based on Support provided during the Licensor's or Local Representative’s standard working hours as specified in Clause 1(a) above unless otherwise specified in the SLA Schedules.
(e) Additional, enhanced or out-of-hours Support may be provided from time to time but this will be subject to an additional charge.
(f) If the Licensee has cancelled Support during the Term specified in the Schedules to the SLA, and subsequently wishes to commence or re-commence Support (as the case may be), the Licensor shall be entitled to back date the Support charge to the date of SLA commencement or cancellation (as the case may be) unless otherwise agreed between the parties.
