Types of Support Sample Clauses
The 'Types of Support' clause defines the specific forms of assistance or services that one party will provide to another under the agreement. This may include technical support, customer service, training, or maintenance, and often outlines the scope, methods of delivery, and any limitations or exclusions. By clearly specifying what types of support are included, this clause helps manage expectations and reduces the risk of disputes over the level or nature of support to be provided.
Types of Support. 13.1.1. New (to the Profession) Teacher—support is automatically provided through the Induction programs (see Article 14).
13.1.2. Self-referred/Voluntary—specific professional support is requested by a unit member.
13.1.3. Recommended/Voluntary—support is recommended by the evaluator, or if the unit member is not on the evaluation cycle, by the unit member’s supervisor, based upon his/her belief that the unit member would benefit from participation in the program. The unit member has the right to decline the recommendation.
13.1.4. Referred—support is required as a result of receiving an overall unsatisfactory rating on the Final Evaluation and will include a Support coach.
Types of Support. 1. CIRM may offer support in the form of Grants or Loans. Eligibility for each type of funding will be decided on a case-by-case basis prior to issuance of the Request for Applications (“RFA”). Unless otherwise determined by the Intellectual Property and Industry Subcommittee of the ICOC, based on the recommendation of the President, CIRM will not offer loans in connection with RFAs for which the ICOC has budgeted less than $3 million per award.
2. The RFA will specify whether For-Profit Applicants are only eligible for Loans, or that they can choose between Grants and Loans. When a For-Profit Organization receives a Loan, that organization is both the Loan Recipient and the Borrower.
3. Non-Profit Applicants may apply for Loans, but only if the Application includes a Co-PI from a For-Profit Organization that agrees to be the Borrower. The Non-Profit Applicant would be the Loan Recipient.
4. An RFA may place other restrictions or conditions on eligibility, such as requiring the Investigational New Drug application (“IND”) holder of a CIRM Funded Project to be the Loan Recipient. This section supplements Section I.D. of the Non-Profit GAP.
Types of Support. Support for Customer will be provided by the FATHOM Technical Support Help Desk which utilizes a collaboration support model (non-tiered) which provides the agents the ability to resolve any issues in the most efficient way possible.
3.1.1 The Support Desk can be reached through the FATHOM Support website, via email or by phone depending on the requestor’s preference.
3.1.2 The Support Desk is staffed by live agents from 7 AM to 9 PM Eastern (4 AM to 6 PM Pacific).
3.1.3 Customer will be able to submit tickets 24 hours a day if needed and will be addressed during business hours the following day.
Types of Support. 3.1. During the Term of this Agreement, Forsta will offer Client support services, Service Enhancements, and Additional Services (jointly “Support”) as detailed in this Schedule 4.
Types of Support. Subject to the exclusions in clause 3.5 and obligations in 3.4 we provide a second-line helpdesk for named administrators which will be operational within Business Hours for queries or Faults that your administrators cannot resolve. The Named Administrators may communicate with our helpdesk by telephone or email
Types of Support. Geonexus shall provide the following types of Support for the Software during the “Principal Period of Support”, which is a nine-hour contiguous daily time period between the hours of 8:00 AM and 5:00 PM, ET, Monday through Friday, excluding Geonexus published holidays (see Schedule 2).