REPORTING ON SERVICE LEVELS Sample Clauses

REPORTING ON SERVICE LEVELS. 6.1 The LFC will provide the Service Provider with a performance report each month reporting its performance against the Service Levels, beginning with a report on the first full month in which these Service Level Terms apply. The report will clearly identify whether the Service Levels are being met. The report will be delivered or made available to the Service Provider within 10 Business Days after the end of each relevant calendar month in electronic format. The report will detail the LFC’s performance against each of the Service Levels over the preceding month.
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REPORTING ON SERVICE LEVELS. 5.1 The LFC will provide the Service Provider with a performance report each month reporting its performance against the Service Levels, beginning with a report on the first full month in which these Service Level Terms apply. The report will clearly identify whether the Service Levels are being met. The report will be delivered or made available to the Service Provider within 10 Business Days of the end of each relevant calendar month in electronic format. The report will detail the LFC’s performance against each of the Service Levels over the preceding month, and the information necessary for the Service Provider to verify any Service Level relief considered by the LFC applicable due to Service Impairments, limitations and exclusions.
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REPORTING ON SERVICE LEVELS. (A) Except as otherwise expressly provided in this Service Level Schedule, all Service Levels shall be measured consistently on a calendar month basis. No later than thirty (30) days following the end of each month, Metavante shall provide Client with a monthly performance report for the Services, which report shall include its performance with respect to each of the Service Levels, including: (i) Metavante’s performance against, and calculations with respect to, each Service Level during the preceding month and prior months; and (ii) Service Level Failures occurring during the preceding month. Such measurement, monitoring and reporting shall permit Client to verify compliance with the Service Levels.
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REPORTING ON SERVICE LEVELS as stated in a Contract is required as and when requested by CLBC.
Sample 1
REPORTING ON SERVICE LEVELS. The LFC will provide the Access Seeker with a performance report each month reporting its performance against the Core Input Central Office and POI Co-location Service Levels relating to all completed Connections of the Input Co-Location Service for the Access Seeker, beginning with a report on the first full month in which these Core Input Central Office and POI Co-location Service Level Terms apply. The report will clearly identify whether the Core Input Central Office and POI Co-location Service Levels are being met. The report will be delivered or made available to the Access Seeker within 10 Business Days of the end of each relevant calendar month in electronic format. The report will detail the LFC’s performance against each of the Core Input Central Office and POI Co-location Service Levels over the preceding month. 7 REPORTING ON CORE INPUT CENTRAL OFFICE AND POI CO-LOCATION SERVICE LEVEL DEFAULTS
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REPORTING ON SERVICE LEVELS. (A) Except as otherwise expressly provided in this Service Level Exhibit, all Service Levels shall be measured consistently on a calendar month basis. No later than thirty (30) days following the end of each month, FIS shall provide Client with a monthly performance report for the Services, which report shall include its performance with respect to each of the Service Levels, including: (i) FIS’s performance against, and calculations with respect to, each Service Level during the preceding month and prior months; and (ii) Service Level Failures occurring during the preceding month. Such measurement, monitoring and reporting shall permit Client to verify compliance with the Service Levels. (B) FIS shall promptly investigate, assemble, and preserve pertinent information with respect to reporting on the causes of performance related failures associated with Service Levels, including performing and taking appropriate preventive measures to prevent recurrence. In addition, FIS shall provide Client with communications as soon as reasonably practicable with respect to issues that impact or could reasonably be expected to impact Client. FIS shall use
Sample 1
REPORTING ON SERVICE LEVELS. The LFC will provide the Access Seeker with a performance report each month reporting on its performance against the Core Input Services Service Levels for the Access Seeker’s Input Services Service Orders during the relevant month, beginning with a report on the first full month in which these Input Services Service Level Terms apply. The performance report will clearly identify whether the Core Input Services Service Levels are being met. The performance report will be delivered or made available to the Access Seeker within 10 Business Days after the end of each relevant calendar month in electronic format. The performance report will detail the LFC’s performance against each of the Core Input Services Service Levels over the preceding month. 7 REPORTING ON CORE INPUT SERVICES SERVICE LEVEL DEFAULTS
Sample 1
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Related to REPORTING ON SERVICE LEVELS

  • Service Levels Annex 1 to this Part A of this Contract Schedule 6 sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Contract Schedule 6 (the “Service Level Performance Criteria”) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Contract Schedule 6. The Supplier shall, at all times, provide the Goods and/or Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Goods and/or Services during the Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 13 of this Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Contract Schedule 6; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 14 of this Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 14.2.2 of this Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Contract Schedule 6 sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Contract Schedule 6, shall be a recurrent period of [one Month] during the Contract Period (the “Service Period”). Annex 1 to this Part A of this Contract Schedule 6 includes details of each Service Credit available to each Service Level Performance Criterion if the applicable Service Level Performance Measure is not met by the Supplier. The Customer shall use the Performance Monitoring Reports supplied by the Supplier under Part B (Performance Monitoring) of this Contract Schedule 6 to verify the calculation and accuracy of the Service Credits, if any, applicable to each relevant Service Period. Service Credits are a reduction of the amounts payable in respect of the Goods and/or Services and do not include VAT. The Supplier shall set-off the value of any Service Credits against the appropriate invoice in accordance with calculation formula in Annex 1 of Part A of this Contract Schedule 6.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

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