Request Management Sample Clauses

Request Management. This Section details the obligations and responsibilities of the Parties regarding the management of requests for Services made to the Service Desk. Except where a responsibility is identified as a “P” responsibility for CoreLogic in the matrix below, Supplier shall be responsible for the following activities associated with the management of requests for Services made to the Service Desk:
Sample 1
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Request Management. Dawiyat Integrated shall as soon as possible and, within the deadline presented in section 4, after receiving the Request send a Request Acknowledgement (RA) that Dawiyat Integrated has received the Request. A Request shall consist of all the information according to the OLO’s reasonable judgment that is needed for Dawiyat Integrated to process the request. If as per reasonable judgment of Dawiyat Integrated further information is required, Dawiyat Integrated shall specify such information to the OLO as soon as reasonably possible following receipt of the Request by Dawiyat Integrated. Where clarification is required for a Request, Dawiyat Integrated will discuss the same with the OLO before the Request is placed. Dawiyat Integrated will contact the designated OLO contact as detailed in the Request. Dawiyat Integrated shall use all reasonable endeavours to promptly give a written answer on a Request to the OLO in the form of a Delivery Request Offer (DRO) consisting of the Request details given by the OLO, the Delivery Due Date (DDD) and the period for which the Delivery Request Offer is valid. If Dawiyat Integrated after thirty (30) Business Days still is not in a position to provide an answer to the OLO, Dawiyat Integrated shall notify the OLO about the reasons why an answer cannot be provided and also specify a date when Dawiyat Integrated, using its best judgment, can provide an answer to the Request. The OLO accepts the Delivery Request Offer by signing it and sending it to the Dawiyat Integrated designated contact person and thereby the Acceptance of Request (AR) document is considered to be a binding agreement between the Parties. If the OLO does not sign the Delivery Request Offer and sends it to Dawiyat Integrated before the validity period is over, the Delivery Request Offer shall be deemed as declined.
Sample 1
Request Management. Support Issue Requests are routed directly to Benefitfocus, who uses a collection of detailed product, service, and diagnostic information. All calls and support issues are tracked and monitored through OnePlace 365 and reported to Client until resolved.
Sample 1
Request Management. What is a request • Goals of request management • Objectives of request management • Rules of request management • Defining Priority • Categorizing a Request • Inputs for a request • Outputs to a request • Request Management Process
Sample 1
Request Management. What is a Request? A request is an event that is not part of the standard operation of a service and that causes, or may cause, an interruption to, or reduction in, the quality of that service. Goals of Request Management during its entire life cycle: • Restore the service as quickly as possible. • Minimum disruption to users’ work. • Support of operational activities.
Sample 1

Related to Request Management

  • Contract Management To ensure full performance of the Contract and compliance with applicable law, the System Agency may take actions including:

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.

  • Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout

  • Construction Management Landlord or its Affiliate or agent shall supervise the Work, make disbursements required to be made to the contractor, and act as a liaison between the contractor and Tenant and coordinate the relationship between the Work, the Building and the Building’s Systems. In consideration for Landlord’s construction supervision services, Tenant shall pay to Landlord a construction supervision fee equal to three percent (3%) of Tenant’s Costs specified in Section 7.

  • Case Management Prompt resolution of any dispute is important to both parties; and the parties agree that the arbitration of any dispute shall be conducted expeditiously. The arbitrators are instructed and directed to assume case management initiative and control over the arbitration process (including scheduling of events, pre-hearing discovery and activities, and the conduct of the hearing), in order to complete the arbitration as expeditiously as is reasonably practical for obtaining a just resolution of the dispute.

  • Virus Management Transfer Agent shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within the Transfer Agent environment.

  • Investment Management If and to the extent requested by the Advisor, the Sub-Advisor shall, subject to the supervision of the Advisor, manage all or a portion of the investments of the Portfolio in accordance with the investment objective, policies and limitations provided in the Portfolio's Prospectus or other governing instruments, as amended from time to time, the Investment Company Act of 1940 (the "1940 Act") and rules thereunder, as amended from time to time, and such other limitations as the Trust or Advisor may impose with respect to the Portfolio by notice to the Sub-Advisor. With respect to the portion of the investments of the Portfolio under its management, the Sub-Advisor is authorized to make investment decisions on behalf of the Portfolio with regard to any stock, bond, other security or investment instrument, and to place orders for the purchase and sale of such securities through such broker-dealers as the Sub-Advisor may select. The Sub-Advisor may also be authorized, but only to the extent such duties are delegated in writing by the Advisor, to provide additional investment management services to the Portfolio, including but not limited to services such as managing foreign currency investments, purchasing and selling or writing futures and options contracts, borrowing money or lending securities on behalf of the Portfolio. All investment management and any other activities of the Sub-Advisor shall at all times be subject to the control and direction of the Advisor and the Trust's Board of Trustees.

  • Incident Event and Communications Management a. Incident Management/Notification of Breach - Transfer Agent shall develop, implement and maintain an incident response plan that specifies actions to be taken when Transfer Agent or one of its subcontractors suspects or detects that a party has gained material unauthorized access to Fund Data or systems or applications containing any Fund Data (the “Response Plan”). Such Response Plan shall include the following:

  • Change Management BellSouth provides a collaborative process for change management of the electronic interfaces through the Change Control Process (CCP). Guidelines for this process are set forth in the CCP document as amended from time to time during this Agreement. The CCP document may be accessed via the Internet at xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.

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